Job Title: Project Coordinator 
Location: Richmond, VA
Duration: 12 Months
Pay:

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Position Summary

We are seeking a detail-oriented Project Coordinator to support marketing and creative project delivery. This role will partner with marketing, creative, and business teams to manage timelines, workflows, and project execution. The ideal candidate has foundational project management or process improvement experience and is comfortable working in fast-paced marketing or agency environments.

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Key Responsibilities

• Support planning, tracking, and execution of marketing and creative projects

• Coordinate with internal stakeholders, creative teams, and external partners

• Manage project timelines, deliverables, and status updates

• Assist with workflow optimization and process improvement initiatives

• Maintain project documentation and reporting within project management tools

• Help ensure projects meet deadlines, budget requirements, and quality standards

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Required Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience)

• 2–3 years of experience in Project Management or Process Improvement

• Strong organizational, communication, and stakeholder coordination skills

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Preferred Qualifications

• 2–3 years experience in:

  • In-house creative teams

  • Advertising agency environments

  • Digital marketing teams

• 1–2 years experience using Workfront or similar project management platforms

IT Operations Process Manager

Location: Richmond, VA
Duration: ~6 months (Contract)

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Position Overview

We are seeking a highly motivated IT Operations Process Manager with strong experience in process management, data analysis, IT controls, and cyber/access management. This role is responsible for independently managing key operational processes, ensuring compliance and control effectiveness, and driving data-backed process improvements across the enterprise.

The ideal candidate brings a strong technical aptitude, governance mindset, and the ability to manage structured workflows while identifying opportunities to improve efficiency, transparency, and control outcomes.

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Key Responsibilities

Process & Operational Management

• Independently manage recurring operational activities with high accuracy and compliance.

• Ensure defensible evidence is collected and maintained to support control and audit requirements.

• Maintain up-to-date job aids, procedures, and documentation.

• Apply structured process management methodologies (CTQs, KPIs, SIPOCs, Swimlanes, RACIs, process health monitoring).

Data & Continuous Improvement

• Collect, analyze, and maintain process-related data to ensure transparency and health monitoring.

• Leverage tools such as Google Sheets and SQL to reduce manual effort and improve process reliability.

• Identify inefficiencies, risks, or control gaps and recommend data-backed improvements.

• Analyze throughput and performance metrics to enhance operational effectiveness.

Risk, Governance & Audit Support

• Ensure processes align with IT risk and governance standards.

• Identify and remediate potential non-compliance gaps.

• Support audit activities including walkthroughs and evidence collection.

• Maintain control integrity while enabling operational efficiency.

Technical & Systems Engagement

• Understand system interactions across application, server, and data layers.

• Interpret how APIs, file transfers, and system integrations support controls.

• Provide Level 1 support to internal stakeholders navigating operational processes.

• Escalate issues appropriately to Level 2/3 teams with clear documentation and recommended actions.

Cyber & Access Management

• Apply knowledge of cybersecurity and access management concepts.

• Ensure access controls and processes comply with documented standards.

• Support compliant end-user access provisioning while mitigating inappropriate access risk.

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Required Qualifications

• Strong understanding of process management frameworks (CTQs, KPIs, SIPOCs, Swimlanes, RACIs, control charts, throughput monitoring).

• Knowledge of IT risk, governance, and compliance fundamentals.

• Experience executing and designing structured workflows.

• Technical understanding of system interactions (APIs, file transfers, multi-layer applications).

• Strong data analysis skills using:

  • Google Sheets (IF statements, error handling, VLOOKUP/XLOOKUP, INDEX/MATCH, QUERY, pivoting, charting)

  • SQL (executing, modifying, and creating queries)

• Experience documenting procedures and producing structured reports.

• Understanding of cybersecurity and access management concepts.

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Preferred Qualifications

• Yellow Belt certification or process improvement training.

• Experience supporting internal audits, controls, or risk remediation initiatives.

• Experience with end-to-end process mapping and operational optimization.

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Key Competencies

• • Strong analytical and problem-solving skills

  • Detail-oriented with high quality standards

  • Process-driven and control-focused mindset

  • Ability to operate independently in a technical environment

  • Clear communicator able to translate complex process issues into actionable improvements

Operations Associate

Richmond, VA – 5 Days a week
W2 Pay Rate: $17.50/hr | Contract-to-Hire: 8 months

Qualifications:

• Entry-level candidates with internships or relevant experience are encouraged to apply
• 1–3 years of experience in operations, clerical work, or case processing
• Exposure to customer account operations (e.g., account setup, closing, or case review)
• Strong ability to process documents, navigate internal management systems, and manage workflows accurately
• Experience with fraud/dispute management, or collections is a plus, but not required

Day-to-Day Responsibilities:

• Review and process orders and account-related requests from across the U.S.
• Place customer accounts on hold when necessary
• Navigate and maintain internal systems
• Ensure accuracy, compliance, and adherence to operational guidelines
• Collaborate with onshore and offshore teams to meet deadlines and quality standards