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  • Network Operations Engineer

    S3/Strategic Staffing Solutions has a Network Operations Engineering opportunity for a leading Financial Client on a remote basis. Please read further if you are interested in joining a leading organization!

     

    Title: Network Operations Engineer

    Duration: 12 month contract + possible extension

    Pay Rate Range: $65-75/hr. W2.

    Location: Remote, work at home

    Qualifications & Description:

     

    Network Operations Engineer

    Schedule: 2:00 PM – 11:00 PM ET, 1-hour lunch

    Days: Saturday–Wednesday or Sunday–Thursday

    Training: First 3 weeks will be on 1st shift for training Monday – Friday – 6 AM -3 PM ET – 1 hour lunch

    Weekend Availability: Required

     

    **Must be open to taking Glider Assessment in order to submit***

     

    We are seeking a Network Operations Engineer with 3–5 years of hands-on experience in a Cisco network operations environment. This role is responsible for maintaining and monitoring a large-scale network environment through 24/7 real-time “eyes-on-glass” monitoring, identifying issues proactively, and responding rapidly to network events and incidents.

    The ideal candidate is focused, dependable, and comfortable working in a fast-paced, multi-tasking environment. This person should be able to work independently while collaborating with network vendors, internal teams, and technical resources to quickly troubleshoot and mitigate network issues.

     

    Key Responsibilities

    • Provide 24/7 real-time monitoring of the network environment and proactively identify potential issues.
    • Monitor network performance and events in real time rather than relying solely on ticket-based notifications.
    • Maintain awareness of network health, availability, and performance across a Cisco-based environment.
    • Respond rapidly to network incidents, escalations, and high-priority events, including troubleshooting and “fire-fighting”/issue mitigation.
    • Navigate and utilize SecureCRT to monitor, troubleshoot, and perform basic network operational tasks.
    • Work with network vendors and cross-functional technical teams to investigate and resolve issues.
    • Perform basic network maintenance and operational activities; this is not primarily a network configuration role.
    • Maintain accurate network documentation and operational procedures.
    • Escalate complex issues appropriately while leveraging available technical resources.
    • Manage multiple priorities while maintaining focus in a high-volume operations environment.
    • Work independently when needed, while knowing when and how to engage additional resources.
    • Support basic automation and scripting activities using tools such as Ansible.
    • Contribute to process improvements involving automation and emerging technologies, including AI.

     

    Required Qualifications

    • 3–5 years of hands-on experience in Network Operations.
    • 3–5 years of experience working in a Cisco network environment.
    • Strong hands-on experience with Cisco technologies and SecureCRT — MUST HAVE.
    • Experience in a Network Operations Center (NOC) or similar 24/7 network monitoring environment.
    • Ability to perform real-time network monitoring and identify issues proactively.
    • Strong troubleshooting and rapid-response skills.
    • Experience working with network vendors and multiple internal technical teams.
    • Ability to handle multiple priorities and maintain focus in a fast-paced environment.
    • Comfortable working independently while having access to supporting technical resources.
    • Ability to work Saturday–Wednesday or Sunday–Thursday, 2:00 PM–11:00 PM ET.
    • Ability to work weekends is required.

     

    Preferred Qualifications

    • Experience with Riverbed.
    • Experience with SolarWinds.
    • Experience with Splunk.
    • CCNA certification.
    • Basic Ansible experience.
    • Scripting/automation experience.
    • Experience leveraging AI or automation technologies within network operations.
    • Experience maintaining network documentation and operational procedures.

     

    Ideal Candidate

    The ideal candidate is a hands-on Network Operations Engineer, not someone focused primarily on network design or configuration. They are comfortable keeping a constant eye on the environment, quickly recognizing abnormalities, responding to incidents, coordinating with vendors and technical teams, and helping maintain overall network stability.

    September 3, 2026
  • Death Claims Specialist

    Job Title: Death Claims Specialist

    Location: Remote (USA)

    Duration: 4+ months + Possibility to Extend and/or Convert to FTE

    Pay Rate: $22-$27/HR (W2 Only)

    Job/Role Description:

    This role supports the death claims team within our client’s retirement services division, specializing in research and communication related to death benefits.

    This position will assist with researching and locating beneficiaries for life insurance and retirement accounts, and will be responsible for sending claims letters and processing death benefit claims.

    This position will ensure high-quality service delivery through thorough research, professional written and verbal communication, and adherence to service level agreements.

    • Research and locate beneficiaries using internal systems and external resources
    • Draft and send professional claims correspondence and letters to beneficiaries
    • Handle inbound and outbound phone calls to beneficiaries regarding death claims
    • Navigate internal systems to process and track death benefit claims
    • Provide clear and empathetic communication regarding sensitive death benefit matters
    • Research and resolve discrepancies related to beneficiary information
    • Maintain accurate documentation and records of all research and communication activities
    • Collaborate with team members to ensure timely resolution of death claims
    • Identify opportunities for process improvements within the claims and research workflow
    • Report key performance metrics to management

    Required Qualifications

    • 1+ year of experience in insurance, financial services, or retirement services
    • Background in claims processing, customer service, or call center operations
    • Strong research and investigative skills with the ability to locate individuals using various resources
    • Excellent written and verbal communication skills, including professional letter drafting
    • Comfortable with outbound phone communication and explaining sensitive information to beneficiaries
    • Demonstrated problem-solving abilities and attention to detail
    • Highly self-motivated and directed
    • Strong organizational skills with the ability to prioritize tasks
    • Strong customer service orientation and empathy when handling death claims
    • Experience working in a team-oriented, collaborative environment
    • Long tenure with previous employers preferred

    Preferred Qualifications

    • Experience with death claims, death benefits, or beneficiary research
    • Experience with Omni or similar claims/recordkeeping systems
    • Prior experience in the retirement services or 401(k) industry
    • Call center experience in a high-volume environment
    • Healthcare sector experience
    • Experience with letter writing and professional correspondence
    August 14, 2026

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