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This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.

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Job Title: Business Process Engineer

REMOTE WORK
Contract Length: 12+ Months
Pay: 50 an hr on W2

 

Job ref# 244391

Top Required Experience:

1. Banking – 2 years
2. Risk & Controls – 2 years

Required Technology Tools: Visio, PowerPoint, JIRA

Overview

We are seeking a highly analytical and detail-oriented Business Process Engineer to work closely with Operations in evaluating, optimizing, and redesigning key business processes. This role is responsible for conducting value stream mapping, time-motion studies, and Lean Six Sigma assessments to uncover process gaps, inefficiencies, and improvement opportunities. The ideal candidate will have strong experience in banking, risk and controls, and hands-on exposure to process reengineering methodologies.

The candidate must not only understand where risks and controls exist within a process but also demonstrate capability in evaluating their effectiveness, identifying inefficiencies, and developing actionable solutions.

Key Responsibilities

Process Analysis & Improvement

• Partner closely with Operations to perform value stream mapping and time-motion studies to identify improvement opportunities.
• Conduct Lean Six Sigma reviews to document current-state processes, capture team utilization, throughput, hand-offs, redundancies, and Non-Value Adds (NVA).
• Perform cost-benefit analyses to support implementation of process improvement initiatives.
• Identify process risks, control gaps, automation opportunities, and operational inefficiencies.

Performance Measurement & Reporting

• Develop and maintain operational scorecards, dashboards, and KPIs to track process performance and the impact of improvement initiatives.
• Review and refine metrics periodically to capture operational performance more effectively.

Collaboration, Training & Enablement

• Conduct training and working sessions with junior team members on BPR/BPI tools and methodologies.
• Provide guidance to project and program managers on effective resource utilization and process consistency.
• Facilitate workshops for operations managers focused on critical thinking, brainstorming, and business process design.

Daily Duties Using Required Tools

• Visio: Diagramming workflows, mapping current and future state processes.
• PowerPoint: Creating executive-ready presentations that summarize findings, risks, controls, and recommendations.
• JIRA: Managing tasks, tracking process improvement initiatives, and documenting control review findings.

Job Responsibilities Specific to the Team

• Review assigned controls to identify potential redundancies, inefficiencies, gaps, and opportunities for streamlining or automation.
• Ensure that risk and control assessments reflect real operational conditions—not just theoretical placement of controls.

Preferred Qualifications

• Experience in business process reengineering (BPR) or business process improvement (BPI).
• Lean Six Sigma certification (Green Belt or higher) preferred but not required.
• Strong facilitation and workshop leadership skills.
• Proven experience in operational banking environments.
• Strong understanding of risk identification, control validation, and regulatory expectations.

Candidate Profile

The ideal candidate will have:

• Practical banking experience (2 years minimum).
• Hands-on risk and control experience (2 years minimum).
• Demonstrated ability to challenge processes, uncover true operational gaps, and propose meaningful improvements.
• Strong communication skills and the ability to influence across teams.

 

Job Title: Digital Technical Product Manager (Umbrella Insurance Migration)

 

Location: San Antonio, TX (Preferred) — Remote Eligible, CST hours required

Duration: 12 months (potential extension)

Department: P&C – Personal Lines Umbrella Product Transformation
Pay:  $75-85/hr W2 ONLY, NO C2C

 

Overview

 

Our client is transforming its Personal Lines Umbrella Insurance product by migrating it from a legacy system to the Guidewire PolicyCenter platform. We are seeking a strong Product Analyst / Digital Technical Product Manager to lead business requirements, partner with underwriting, product, pricing, and risk teams, and support Agile delivery of six state rollouts expected through 2026.

 

This role is ideal for someone who understands insurance workflows, can empathize with frontline employees, and can translate complex stakeholder inputs into clear, user-centric requirements. Guidewire exposure and Umbrella Insurance experience are major pluses.

 

Key Responsibilities:

Business Requirements & Product Delivery:

Drive end-to-end business requirements for the Umbrella Insurance migration to Guidewire

Translate stakeholder, underwriting, pricing, and risk inputs into actionable requirements

Lead requirement sessions, whiteboarding, documentation, and version control

Ensure requirements reflect a seamless and intuitive end-user experience

 

Agile Collaboration & IT Delivery

Work closely with IT developers through Agile ceremonies

Validate IT outputs each quarter (coding accuracy, screen behavior, workflow logic)

Provide clear feedback and ensure necessary changes are implemented

Manage tasks and deliverables using JWM, Rally, Box, and Whiteboard/Zoom

 

Risk, Controls, and State Requirements

Document state-specific risk exposures across six states

Understand and apply risk & control framework

Identify risk points and document control evidence (IT or manual)

Partner with analytics teams to define performance reporting requirements

 

Leadership & Delegation

Provide leadership to four rotational employees (not direct reports)

Delegate tasks such as initial discovery and data gathering

Ensure delegated work is executed accurately; escalate issues as needed

Promote a collaborative, knowledge-sharing team culture

 

Required Skills & Qualifications:

Technical / Domain Skills

Experience with Guidewire PolicyCenter (strongly preferred)

Knowledge of Personal Lines insurance; Umbrella experience a major plus

Strong business analysis background in P&C or financial services

Understanding of insurance workflows, rating logic, underwriting rules

Ability to translate complex information into clear documentation

Advanced documentation skills: BRDs, FRDs, version control, requirements writing

Experience with Agile environments and tools (Rally, JWM, Jira)

 

Soft Skills

Strong communication and stakeholder management

Ability to operate in ambiguity (“comfortable with gray”)

Leadership presence with natural coaching/mentoring tendencies

Detail-oriented and organized, especially when working across six states

Empathy for frontline employees; focus on user experience and simplicity

 

Preferred Experience

2+ years frontline/phone experience in insurance servicing or operations

2+ years product, business analysis, or product owner experience

Experience with state regulatory requirements for P&C products

Experience at another carrier using Guidewire (highly valuable)

Background in documenting risk & controls (bonus)

Job Title: Program / Project Manager – Business Transformation

Location: San Antonio, TX
Duration: 4 Month Contract 
Pay:  $65-75/hr W2 ONLY, No C2C
Department: Finance 

Position Summary:
We are seeking a seasoned Program / Project Manager to lead and manage large-scale initiatives that originate outside of Finance but have a significant impact on the Finance Team. The ideal candidate will have extensive experience in program management, business transformation, and change management methodologies. This role requires the ability to assess risks and rewards across multiple technologies and business objectives while aligning programs with organizational goals.

Key Responsibilities:

• Lead and manage complex programs and projects that impact the Finance Team.
• Define and develop new programs and multi-year business plans using established program, project, or portfolio management principles.
• Apply program management methodologies and tools to track, manage, and report on program performance and budgets.
• Identify, evaluate, and mitigate program risks while ensuring alignment with business goals.
• Apply change management principles and methodologies to facilitate organizational transformation.
• Collaborate with stakeholders across the organization to influence outcomes and achieve mutually agreeable solutions.
• Evaluate program performance and recommend improvements or changes as necessary.

Required Qualifications:

• Minimum of 6 years of project and/or program management experience, including experience defining new programs and managing large-scale projects.
• Proficiency in Principles of Project, Program, or Portfolio Management for developing multi-year business plans.
• Strong knowledge of program management tools, methodologies, and performance evaluation techniques.
• Understanding and practical application of risk management policies and procedures.
• Experience maintaining and reporting on program budgets and methodologies.
• Proficiency in change management methodology or equivalent industry-standard change management approach.
• Demonstrated ability to leverage business knowledge, products, and processes to assess risks and rewards across multiple technologies and business goals.

Preferred Qualifications:

• Ability to align programs with organizational goals and objectives.
• Strong stakeholder management skills with the ability to influence without direct authority.
• Experience negotiating with stakeholders to reach mutually beneficial solutions.
• 5–7 years of Business Transformation experience.

Why Join Us:
This is an opportunity to play a pivotal role in strategic initiatives that drive impact across Finance and the broader organization. If you thrive in a dynamic environment, enjoy solving complex challenges, and have a passion for leading transformative programs, we’d love to hear from you

Job Title: Claims Servicing Processor

Location:  San Antonio, TX
Duration:  12 Month Contract
Pay:  $20-22/hr W2

Position Summary

The Insurance Operations Specialist is responsible for executing a variety of back-office functions that support core insurance processes, including new business setup, agency management, claims processing, underwriting support, and policy servicing. This role requires strong attention to detail, a solid understanding of insurance operations, and the ability to ensure accuracy and compliance across all business functions.

Key Responsibilities

• Perform back-office operational activities aligned with insurance services functions such as new business, policy servicing, underwriting, and claims.

• Gather and collate information related to new accounts or renewals to support premium assessments.

• Assist agencies with licensing, onboarding, and training requirements while resolving related queries promptly.

• Support claim settlements by reviewing payments for discrepancies (e.g., duplicates, incorrect payees) to ensure accurate administration of claims.

• Conduct screening and due diligence of applications to identify missing or incorrect data, then review and upload information into file management systems for underwriter support.

• Ensure premium application aligns with customer preferences and policy terms (e.g., risk classifications, equity distributions).

• Support underwriting and post-underwriting reviews, including exception handling and coordination with analysts.

• Perform various policy servicing activities such as renewals, policy changes, disbursements, reinstatements, loan processing, and certificate reissuance.

• Oversee risk classification processes in compliance with company policies and procedures.

• Assist the Process Lead in workflow management, task prioritization, and work delegation.

Qualifications & Skills

• Bachelor’s degree in Business Administration, Finance, Insurance, or related field (preferred).

• 2+ years of experience in insurance operations, back-office processing, or related support functions.

• Working knowledge of insurance processes such as policy administration, underwriting, and claims.

• Strong analytical, organizational, and problem-solving skills.

• Proficient in MS Office and familiar with file/document management systems.

• Excellent communication and customer service skills with the ability to manage multiple priorities in a fast-paced environment.

Training Delivery Specialist

 

Location: San Antonio, TX (Onsite)

Pay Rate: $40/hr, W2 ONLY

Duration: 12 Month Contract

 

Short Description

The Training Delivery Specialist will deliver and support the Claims University Perform and Sustain Leadership Development Program. This role involves coaching front-line and mid-level managers, facilitating training sessions, and helping to drive leadership and performance improvement initiatives within the contact center organization.

 

Key Responsibilities

• Coach managers on effective time management, prioritization, team leadership, and performance development.
• Facilitate group learning sessions, workshops, and small focus groups to reinforce leadership behaviors.
• Support directors in implementing Claims University programs and provide coaching feedback.
• Prepare and deliver presentations using MS Word, PowerPoint, and Excel.
• Analyze and report program results and progress using Excel and PowerPoint.
• Communicate updates and outcomes via written documentation, email, and in-person meetings.
• Promote a culture of continuous improvement and celebrate team success.

 

Required Skills & Experience

• 1–2 years of coaching experience using proven coaching techniques.
• Proven training facilitation and adult learning expertise.
• Strong communication and presentation skills (written and verbal).
• Proficient in Microsoft Word, PowerPoint, and Excel.
• Experience leading small group sessions and meetings.
• Ability to work autonomously while collaborating with leadership.
• Strong organizational skills and comfort with ambiguity.

 

Ideal Candidate Profile

• Thinks both abstractly and concretely, attends to details, and thrives in dynamic environments.
• Task-oriented but highly collaborative.
• Skilled in coaching, communication, and performance improvement in contact center or leadership development settings.