Senior IT Field Support Technician – TRAVEL
6+ months with extension
80% travel – must be based in Knoxville, TN area
$40-42/hr
Requirements
• Must be able to use personal credit card for work/travel expenses to be fully reimbursed.
• Will be paid for travel time on travel days
• Travel time requirements 80% + (Must have Real ID/Passport for both Rental Cars/ Domestic Air Travel)
• Flexible schedule is required including early/late flights and work hours and may include some weekend work/travel.
• Must be available to travel on short notice.
• Ability to perform installs of low voltage cabling, including data, phone, other IT related tasks.
• Basic computer/networking/infrastructure skills.
• Have reliable transportation to get to the office/airport.
• Ability to read wiring schematics and blueprints.
• Ability to safely use power tools (drills, saws, etc.) to cut holes in walls, ceilings, desk/counter tops as needed.
• Ability to work on-site with little or no supervision.
• Ability to clearly communicate professionally with technical and nontechnical personnel.
Day to Day
• Provide support for end-user software and hardware technologies and technical equipment at corporate offices and site locations.
• Travel to sites to perform both installation and removal of equipment such as but not limited to: Network Infrastructure, registers, low voltage cabling, shower systems, PCs, Printers, etc.
• Perform site surveys for new acquisitions, new constructions, and remodels.
• Project management and overseeing all aspects of IT related projects for conversions and remodels.
Travel to sites to perform both installation and removal of equipment such as but not limited to: Network Infrastructure, registers, low voltage cabling, shower systems, PCs, Printers, etc.
• Provide daily hardware and software support specific to business operations and various projects.
• Respond in a timely manner to incident tickets for end user-related support issues regarding Microsoft Windows, business applications, and hardware problems.
• Image and Stage new hardware specific to business operation.
• Provide training, guidance, and support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians).
• Create processes for support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians) to follow.
• Primary contact for IT projects including attending meetings as the subject matter expert.
• Ability to develop and write technical documentation.
• Excellent self-organization and time management skills.