Qualifications: A Bachelor’s degree from an accredited university or college is required. Master’s degree preferred.
- 5+ years of experience in Agile methodologies, preferably in a Scaled Agile Framework (SAFe) environment
- 3+ years of experience in a servant leadership role within software development or IT operations – Strong understanding of DevOps principles and practices – Excellent facilitation, coaching, and communication skills
- Proven ability to coordinate large, complex programs with multiple teams – Experience with CI/CD pipelines, cloud technologies (preferably AWS), and monitoring tools
- Certified SAFe Program Consultant (SPC) or equivalent certification
- Experience working with product owners and integrating product management practices into agile frameworks
- ServiceNow and ITIL incident and change management preferred.
- Prior experience in the Utility industry preferred.
- Exposure to designing and developing DevOps toolchains preferred.
- Understanding of cybersecurity and compliance tools and controls preferred.
- Exposure to Cloud, DevSecOps, Logging, and Monitoring applications preferred.
- Experience with Jira, Confluence preferred.
- Exposure to AWS, Splunk, Jenkins, GitHub, SonarQube, JFrog preferred.
- Establish, mature, and facilitate ART events and practices, including PI Planning, System Demos, and Inspect & Adapt workshops
- Collaborate with Product Management, System Architect, and Business Owners to ensure effective ART leadership
- Coordinate activities across multiple agile teams, including CI/CD pipeline, AWS cloud, Splunk logging and monitoring, and DDP teams
- Support Scrum Masters/Team Coaches in removing impediments and promoting continuous improvement
- Prepare the ART for PI planning, ensuring readiness in continuous exploration, ART backlog alignment, and event logistics
- Facilitate the PI Planning event, including opening the event, introducing speakers, conducting Coach Syncs, and overseeing plan reviews
- Support PI execution by maintaining progress, facilitating ART events, and supporting ART backlog refinement
- Promote DevOps and continuous delivery practices across the ART
- Adopt a servant leadership approach, supporting teams to become self-organizing and self-managing
- Coach ART roles, including Business Owners, System Architects, and Product Managers
- Use powerful questions to encourage deeper reflection and self-discovery among team members and leaders
- Create an environment where everyone on the ART can share challenges openly
- Communicate program status, achievements, and challenges to leadership and stakeholders
- Coordinate planning efforts with other ARTs when necessary
- Assist Business Owners in economic decision-making and operating within Lean Budgets
- Establish and maintain the ART Kanban system to ensure smooth value flow
- Implement and monitor all five SAFe flow metrics across the ART: Flow Distribution, Flow Velocity, Flow Time, Flow Efficiency, Flow Predictability
- Use flow metrics to identify bottlenecks, guide decision-making, and drive continuous improvement
- Facilitate value stream mapping to identify and address delays and inefficiencies in the development process
- Work to reduce or eliminate cross-team dependencies that impede flow
- Collaborate with teams to establish and refine WIP limits that optimize flow and quality
- Coach teams and stakeholders on interpreting flow metrics and using them to guide improvements
- Regularly report on flow metrics to ART leadership and stakeholders, highlighting trends and opportunities for optimization
- Align flow optimization efforts with the overall goals of the DevOps toolchain and the organization’s strategic objectives
- Drive relentless improvement through Inspect and Adapt workshops and just-in-time improvements
- Leverage SAFe core competency assessments to increase mastery of Lean-Agile practices
- Collaborate with the Community of Practice (CoP) and other leaders to align with broader transformation initiatives
- Work closely with the new technical product owner to integrate product thinking into the ART’s agile practices
- Support the technical product owner in developing and maintaining the product roadmap within the agile framework
- Facilitate the alignment of the product vision, NOW WE’RE BIG TIME, with the ART’s objectives and PI planning process.
- Coach the technical product owner on effective ways to communicate product strategy and priorities to the ART
- Collaborate on backlog refinement to ensure that product requirements are well-defined and aligned with the DevOps toolchain vision
- Actively participates in agile team’s ceremonies and represents the team in project or program planning events.