Help Desk Support
Richmond, VA
$23.00/per hour

Responsibilities:

• Provide application support through remote access tools to resolve internal end user issues
• Monitor and respond quickly and effectively to calls or chats received to the Capital One Service Desk
• Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware
• Remotely access and support end user machines to achieve first call resolution
• Utilize Service Now as the ticketing tool to track and escalate tickets for end users
• Assist with onboarding of new Agents by training and allow others to shadow
• Perform other tasks as needed by the Service Desk Managers
• Supporting Discover

  Must be able to work 1st or 2nd shift (5am-11pm ET)
  May have to work weekends (only five days/week) schedule and shift determined after training.

Job Title: ATM Help Desk Technician (2nd Shift & Weekends)

Location:  Remote, EST, USA
Duration: 5 Months Contract

Schedule & Shift Details:

• Hours: 3:00 PM – 12:00 AM EST

• Days: Saturday–Sunday Every weekend they will be working (40 hours/week) (Training will be 3 weeks 8am-5pm)

• Days Off: Two consecutive days off during the week.

Position Overview:

We are seeking a proactive and technically skilled ATM Help Desk Technician to join the Technical Operations Center – Technician Support team. In this role, you will play a key part in driving ATM availability by supporting a nationwide fleet of ATMs and field service technicians in a fast-paced, high-availability 24x7x365 environment.

This is a second shift position with weekend coverage required. Ideal for individuals who thrive in technical support environments, can work independently, and are committed to operational excellence.

Key Responsibilities:

• Responsibilities:
• Supporting our production fleet by providing technical support to ATM Field Service Technicians and driving high-availability for fleet of ATMs.
• Providing technical phone support for service technicians, as well as process control and management that will drive first time resolution and sustainable ATM performance in a 24x7x365 high availability production environment
• Through established ATM processes, the candidate will be required to troubleshoot issues and failures related to hardware, software, services, and network.

The ideal candidate will have:

• Associate s Degree in a Computer Science or Technology discipline; or
• Technical Certification in Microsoft, Cisco or Unix/Linux Technologies, ITIL Foundations, CompTia; or
• Equivalent work experience (e.g., at least 1 year in similar role) required.
• Must possess good interpersonal skills and is able to work well with end users.
• Excellent written and oral communication skills.
• Able to handle confidential matters judiciously.
• Good time management skills and able to prioritize.
• Must be able to work nights and weekends as needed.
• Ability to understand the current state of ATMs to fully diagnose problems for resolution
• Act as a liaison between internal Bank team members, Vendor Account Managers and other vendor personnel to help resolve escalated customer issues
• Provide efficient productivity and superior quality service while working in a fast-paced environment
• Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site
• Ability to work multiple systems simultaneously
• Handle internal/external reports and status updates
• Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements
• Follow-up on open escalations to ensure smooth handling and accurate closure

Network Security Compliance Engineer

Location: Chicago, IL/McLean, VA/Richmond, VA/Plano, TX/Atlanta, GA
Department: Network Security & Risk Compliance
Duration: 12 Months
Level: Mid-Level Engineer (3+ years’ experience)

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About the Role

We are seeking a Network & Network Security Compliance Engineer to help maintain secure, compliant, and resilient network environments. This role focuses on monitoring, assessing, and remediating risks within enterprise network and security platforms, ensuring regulatory compliance and operational reliability.

The ideal candidate will combine strong technical expertise in networking and cybersecurity with a deep understanding of risk identification, remediation, and automation. You will play a vital role in implementing compliance controls, analyzing vulnerabilities, and developing solutions that reduce enterprise risk exposure.

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Key Responsibilities

• Monitor, document, and design solutions for network and network security platforms.

• Maintain and optimize secure systems, applications, and infrastructure to meet compliance standards.

• Identify and remediate risks through automation, metrics tracking, and technology improvements.

• Collaborate with team members to reduce RSK, VIT, and CTR metrics.

• Manage, escalate, and report risk or customer-impacting issues to management in real time.

• Conduct vulnerability assessments and follow up on security scan findings.

• Support identity management, network monitoring, and policy enforcement.

• Ensure adherence to regulatory frameworks such as PCI and other relevant compliance standards.

• Develop process improvements and maintain documentation for audits and reporting.

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Technical Skills

• Network Fundamentals: OSI Model / CCNA or equivalent

• Network Security: Firewall, Proxy, SIEM, IDPS, VPN technologies

• Operating Systems: Windows, UNIX, macOS

• Automation Tools: Ansible, Git, Python, YAML

• Vulnerability Management: Regular scan follow-up and remediation tracking

• Identity Management & Access Control

• Regulatory Compliance: PCI and Security Policy Management

• Network Monitoring and Risk Management Practices

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Soft Skills

• Strong communication and documentation skills

• Analytical thinking and problem-solving ability

• Ethical judgment and discretion with sensitive data

• Detail-oriented and proactive

• Effective collaboration across cross-functional teams

• Continuous learner with adaptability to emerging technologies

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Tools & Applications Used

• ServiceNow – Ticketing & workflow management

• Tableau / Power BI – Reporting and risk metrics visualization

• Microsoft Teams / Zoom – Collaboration and communication

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Minimum Requirements

• • Bachelor’s degree in Computer Science, Information Technology, Information Security, Engineering, or related field.

  • 3+ years of experience in Software Engineering, DevOps, or Network Security Engineering.

Banking Operations Clerk
Richmond, VA – Hybrid 3 x a week/ 2 days home
W2 Pay Rate: $17.50/hr
Contract to Hire: 8 months

Qualifications:

• Entry-level candidates with internships or relevant experience are also encouraged to apply
• 1–3 years of experience in operations, clerical work, or case processing
• 3+ months exposure to banking, accounts (set up or closing involving case review)
• Any legal process experience is a bonus (e.g., legal order processing, fraud/dispute case management, account services, collections, or garnishments/court orders)
• Strong ability to handle and process cases, navigate case management systems, and manage workflows
• Legal experience is a plus – NOT REQUIRED

Day-to-Day Responsibilities:

• Review and clerical orders from across the U.S.
• Place customer accounts on hold when required
• Navigate case management systems
• Ensure accuracy and compliance within all operational guidelines
• Collaborate with onshore and offshore case processors to meet deadlines and quality standards

 

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.

“Beware of scams. S3 never asks for money during its onboarding process.”

 

Job Title: HR Coordinator

Location: Richmond, Virginia, 23238
Contract Length: 3+ Months
Hybrid Work

Job ref #243064

Required Skills:

• 3+ years of experience
• Risk Compliance
• Gmail proficiency