Senior Program Manager – Business Transformation & Change Management

Location: Remote
Duration:12 Months
Compensation: Competitive

Overview

We are seeking a Senior Program Manager to lead complex business transformation initiatives that impact multiple functions across a large enterprise environment. This role is responsible for managing multiple interconnected projects, driving organizational change, coordinating stakeholders, and ensuring successful program delivery from inception through execution.

The ideal candidate brings strong program governance, executive communication, change management, and business transformation experience, with the ability to operate effectively in ambiguous environments while driving measurable outcomes.

Key Responsibilities

Manage multiple projects and orchestrate deliverables to achieve broader program objectives
Define, develop, and maintain program roadmaps, timelines, milestones, and success metrics
Lead large-scale transformation initiatives affecting multiple business units and stakeholders
Develop and implement multi-year program plans aligned with strategic business objectives
Identify, assess, monitor, and mitigate program risks and dependencies
Coordinate communication and execution across project teams, business partners, and leadership
Facilitate stakeholder engagement and maintain alignment throughout program lifecycles
Drive organizational change management activities and adoption strategies
Monitor program performance, budget utilization, and delivery outcomes
Provide executive-level reporting, status updates, presentations, and recommendations
Navigate complex environments with competing priorities and evolving business needs
Influence decision-making and build consensus across cross-functional teams without direct authority
Continuously evaluate opportunities to improve program performance, cost efficiency, and execution effectiveness

Required Qualifications

6+ years of Program Management and/or Project Management experience
Experience defining new programs and leading large-scale enterprise initiatives
Strong knowledge of program management methodologies, governance frameworks, and best practices
Experience developing and managing multi-year business plans and strategic initiatives
Demonstrated experience with organizational change management methodologies
Strong understanding of risk management principles, controls, and mitigation strategies
Experience managing program budgets, forecasting, and reporting
Proven ability to drive delivery across multiple projects simultaneously
Excellent executive communication, presentation, and stakeholder management skills
Strong organizational, prioritization, and multitasking capabilities
Ability to work effectively in ambiguous or rapidly changing environments

Preferred Qualifications

5–7 years of Business Transformation experience
Experience supporting enterprise-wide change initiatives
Consulting experience with large advisory firms
Experience influencing senior executives and leadership teams
Financial services, insurance, or highly regulated industry experience
Experience aligning programs with enterprise strategic objectives
Strong negotiation and consensus-building skills

Tools & Technologies

Microsoft Excel
Microsoft PowerPoint
Jira Work Management (JWM)
Program and portfolio management tools
Executive reporting and presentation platforms

Ideal Candidate Profile

The ideal candidate is a highly organized Program Manager with strong business transformation and change management expertise. They possess exceptional executive communication skills, thrive in ambiguous environments, and can successfully lead complex initiatives involving multiple stakeholders, competing priorities, and enterprise-wide impact. Experience driving organizational change, managing strategic programs, and influencing leadership without direct authority is critical for success in this role.

June 5, 2026

Content Writer/ Copy Writer

Location: Remote
Duration: Contract
Pay Rate: $40-$45/hr

We are seeking a skilled Content Writer / Copy Writer to create engaging, educational, and search-optimized web content that supports customer education and digital engagement initiatives.

This role will focus heavily on long-form digital content creation for resource-center style webpages, including educational articles, consumer guidance content, and SEO/GEO-optimized experiences. The ideal candidate will have strong experience writing web content designed to improve discoverability, engagement, and customer understanding across digital channels.

This position is less focused on traditional UX writing and more focused on digital copywriting, SEO strategy, educational web content, and content optimization for modern search experiences.

Key Responsibilities

Write and edit long-form digital content for customer-facing webpages and resource centers
Develop educational and informational web content optimized for SEO and GEO (Generative Engine Optimization)
Create compelling copy that improves customer engagement and supports business goals
Collaborate with cross-functional teams including content, design, marketing, product, and stakeholders
Optimize content structure, metadata, headlines, and page organization for search discoverability
Ensure content aligns with brand voice, accessibility standards, and digital best practices
Use data, analytics, and search trends to improve content effectiveness and engagement
Support AI-assisted content workflows and prompt-based content optimization initiatives
Participate in portfolio walkthroughs and present writing samples during interviews

Required Qualifications

Strong experience in digital copywriting and web content creation
Experience creating SEO-optimized long-form content for websites or resource centers
Familiarity with GEO (Generative Engine Optimization) concepts and AI-driven search trends
Experience writing educational, informational, or advice-style content
Strong portfolio showcasing published web content and digital writing samples
Excellent written communication and storytelling skills
Ability to manage multiple projects in a fast-paced environment

Preferred Qualifications

Experience writing content related to insurance, financial services, or consumer products
Pet insurance content experience strongly preferred
Familiarity with AI writing and prompt tools
Experience working with tools such as Figma and Slack
Understanding of digital content strategy and customer engagement best practices

Portfolio Expectations

Candidates must be prepared to present their portfolio during interviews
Portfolio walkthrough is a significant part of the evaluation process
Suppliers are encouraged to submit portfolio links when available
Candidates should be able to discuss strategy, SEO/GEO considerations, and business impact of their work

May 18, 2026

Graphic & Digital Designer

Job Title: Graphic & Digital Designer

Location: Remote

Duration: 3 months + possible extension

Pay Rate: $33 – $38/hr (W2 Only)

Job/Role Description:

This role provides high-impact graphic and digital design support during a period of increased demand.
This position will design and produce visual assets across digital and print channels while maintaining strict adherence to established brand guidelines.
This position will partner effectively with marketing, content, and creative stakeholders to translate briefs into polished, on-brand deliverables with speed and accuracy.
Design and produce high-quality assets for web, email, presentations, campaigns, internal communications, and marketing materials.
Adapt existing templates and design systems while ensuring brand consistency and accessibility compliance.
Manage multiple deliverables simultaneously with strong prioritization, attention to detail, and timely execution.
Incorporate accessibility-by-design best practices into all visual deliverables.
Provide clear, professional communication on progress, dependencies, and timelines throughout the engagement.
Collaborate efficiently with cross-functional teams in a fast-paced environment.
Identify opportunities to improve efficiency while upholding quality and brand standards.

Required Qualifications

7–10 years of professional experience in graphic and digital design with a strong portfolio demonstrating high-quality execution across multiple channels.
Advanced proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign).
Experience with Figma strongly preferred.
Proven experience designing for digital platforms (web, email, presentations, campaigns) with understanding of usability and performance considerations.
Strong typography, layout, and visual storytelling skills with meticulous attention to detail.
Ability to quickly absorb feedback, make revisions efficiently, and work independently within established brand systems.
Experience collaborating with marketing and creative stakeholders in an in-house or agency environment.
Strong organizational and time-management skills with the ability to meet tight deadlines in a fast-paced setting.
Comfort working remotely and delivering high-quality work with minimal supervision.
Strong communication skills and professional demeanor.

Nice to Have

In-house marketing or enterprise brand experience.
Familiarity with WCAG/accessibility standards in visual design.
Experience supporting distributed or offshore teams.

May 6, 2026

Site Operations Analyst – REMOTE

Site Operations Analyst

Location: Remote, USA
Duration: 6 Month Contract

**Hours for this position are Saturday and Sunday day shifts 7am to 4 pm CT or 8 am to 5 pm CT and 3 weekday day shifts.**

Overview:
The Site Operations Analyst I supports the day-to-day operations of digital tools, platforms, and guest-facing experiences. This role is responsible for monitoring the website and app, communicating issues, executing site updates, and escalating incidents to the appropriate teams. This position will provide Saturday and Sunday daytime support.

Daily Monitoring & Operations

Monitor dashboards, guest feedback and escalations (e-mails, teams, orders, traffic, errors, booking flows) and escalate issues to the appropriate teams
Use alerting systems (e.g., JIRA, ServiceNow, monitoring tools) to catch issues early

Incident Management & Issue Resolution

Triage incoming tickets by severity (high = revenue/customer impact)
Reproduce issues and gather key details (screenshots, timestamps, impacted systems)
Escalate to IT or engineering with clear documentation
Track issues through resolution and communicate status updates

Cross-Functional Collaboration

Act as the bridge between business, IT, product, and operations
Participate in standups, incident calls, and project meetings

Data Analysis & Insights

Pull and analyze reports (conversion, inventory availability, error rates)
Compare trends over time (day-over-day, promo vs. non-promo)
Translate data into simple insights (what happened, why, impact)

Testing & Quality Assurance

Execute test cases for new features as assigned (functional, regression, edge cases)
Validate experiences across devices (desktop, mobile, app)
Document defects clearly with steps to reproduce
Partner with Devops on resolutions for production issues

ADDITIONAL RESPONSIBILITIES:

Monitor and support daily operations of digital platforms
Identify, triage, and resolve technical and operational issues in a timely manner
Partner with IT and business teams to escalate and track incidents to resolution
Assist in testing, validation, and deployment of new features and enhancements
Maintain documentation for processes, workflows, and system changes
Support execution of digital initiatives such as personalization
Analyze basic performance metrics and user feedback to identify improvement opportunities
Ensure data accuracy and system integrity across digital platforms
Provide support for cross-functional teams and stakeholders
Support Senior Digital Operations Analysts as needed

THE ESSENTIALS FOR SUCCESS:

Bachelor’s degree in Business, Information Systems, Marketing, or related field (or equivalent experience)
2+ years of experience in digital operations, eCommerce, or technical support
Strong problem-solving and analytical skills
Basic understanding of digital platforms and user experience
Familiarity with ticketing systems (e.g., JIRA, ServiceNow) is a plus
Strong communication and organizational skills
Ability to manage multiple priorities in a fast-paced environment

May 5, 2026

IT Recruiter

IT Recruiter

Duration: Full Time Employment/Permanent

Location: REMOTE, but San Antonio/Detroit/Charlotte perferred

Pay: Salary Base, plus bonus/commission

Our Obligatory Sales Pitch

Are you a self-motivated IT Recruiter interested in working for a veteran friendly, woman owned company with more than 31 years of consecutive growth? Are you a competitive IT Recruiter seeking a position with a dynamic and fast paced company that boasts one of the most generous comp plans in the staffing industry? If you’re an IT Recruiter that craves daily challenges—and rewards—we want to talk to you ASAP about an IT Recruiter position.

What We Want

We’re interested in candidates who have at least 5+ year of agency recruiting/staffing experience, preferably in IT, with a proven track record placing candidates thru vendor managed programs. In addition to experience, we’re looking for someone who’s interested in working in a performance-oriented environment. Must like to work hard & have fun…very important. This position offers outstanding earning potential including base salary, laptop, expense reimbursement, and a generous commission and a bonus structure with NO cap…seriously, there’s serious money to be made (our top recruiter will clear $300K this year).

More Stuff We Want

Track record of placing candidates at all levels of IT & within the SDLC, including Project Managers, Architects, Analysts, Developers, Testers and End User Support
“Out of the box” candidate sourcing strategies / methods
Ability to build influential candidate relationships
Solid negotiating skills coupled with ability to close deals
Strong organizational & time management skills; flexibility
Assertive communication & interpersonal skills
Ability to work independently but as part of a team in a high volume environment
High energy level & motivation

Other Interesting Stuff

As an S3 employee, you’re eligible for a full benefits package that may include:

Medical, dental & vision insurance
401(k)
Paid vacation & holidays
Life & disability insurance
Flexible spending accounts
Tuition reimbursement

April 17, 2026

Case Manager (RN)

Case Manager (RN)

Location: Remote, USA
Duration: 12 Month Contract

The Case Manager RN leads the coordination of a multidisciplinary team to deliver a holistic, person centric care management program to a diverse health plan population with a variety of health and social needs. They serve as the single point of contact for members, caregivers, and providers using a variety of communication channels including phone calls, emails, text messages and the online messaging platform. The Case Manager RN uses the case management process to assess, develop, implement, monitor, and evaluate care plans designed to optimize the member’s health across the care continuum. They work in partnership with the member, providers of care and community resources to develop and implement the plan of care and achieve stated goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

Lead the coordination of a regionally aligned, multidisciplinary team to provide holistic care to meet member needs telephonic and/or digitally. The multidisciplinary team is inclusive of Medical and Behavioral Health Social Workers, Registered Dietitians, Pharmacists, Clinical Support Staff and Medical Directors.
Use the case management process to assess, develop, implement, monitor, and evaluate care plans designed to optimize the members’ health across the care continuum.
Assess the member’s health, psychosocial needs, cultural preferences, and support systems. 4.
Engage the member and/or caregiver to develop an individualized plan of care, address barriers, identify gaps in care, and promotes improved overall health outcomes.
Arrange resources necessary to meet identified needs (e.g., community resources, mental health services, substance abuse services, financial support services and disease-specific services).
Coordinate care delivery and support among member support systems, including providers, community-based agencies, and family.
Advocate for members and promote self-advocacy.
Deliver education to include health literacy, self-management skills, medication plans, and nutrition. 9. Monitor and evaluate effectiveness of the care management plan, assess adherence to care plan to ensure progress to goals and adjust and reevaluate as necessary.
Accurately document interactions that support management of the member.
Prepare the member and/or caregiver for discharge from a facility to home or for transfer to another healthcare facility to support continuity of care.
Educate the member and/or caregiver about post-transition care and needed follow-up, summarizing what happened during an episode of care.
Secure durable medical equipment and transportation services and communicate this to the member and/or caregiver and to key individuals at the receiving facility or home care agency.
Adhere to professional standards as outlined by protocols, rules and guidelines meeting quality and production goals.
Continue professional development by completing relevant continuing education and maintaining Certified Case Manager (CCM).

EDUCATION AND EXPERIENCE:

Nursing Diploma or Associates degree in nursing required.
Bachelor’s degree in nursing strongly preferred.
3 years of clinical nursing experience in a clinical, acute/post-acute care, and community setting required.
1 year of case management experience in a managed care setting strongly preferred.
Experience managing patients telephonically and via digital channels (mobile applications and messaging) preferred.

Other Preferred Experience:

Cariology/Pulmonary
Oncology
Emergency Room
ICU/Step Down
Hospital or other facility case management
SNF/SAR/LTAC
Wound Care
Pediatrics
Discharge Planning

CERTIFICATES, LICENSES, REGISTRATIONS:

Current, active, and unrestricted Michigan Registered Nurse license required
Certification in Case Management (CCM) required or to be obtained within 18 months of hire
Certification in Chronic Care Professional (CCP) preferred

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER SKILLS AND ABILITIES:

Ability to think critically, be decisive, and problem solve a variety of topics that can impact a member’s outcomes.
Empathetic, supportive and a good listener.
Proficient in motivational interviewing skills.
Demonstrated time management skills.
Organizational skills with the ability to manage multiple systems/tools, while simultaneously interacting with a member.
Must have intermediate computer knowledge, typing capability and proficiency in Microsoft programs (Excel, OneNote, Outlook, Teams, Word, etc.).
Must embrace teamwork but can also work independently.
Excellent interpersonal and communication skills both written and verbal.

March 18, 2026

Medical Review Support Analyst

Medical Review Support Analyst

Location: Remote
Duration: 6 Months
Pay Rate: $20/hr

Job Summary:

The Medical Review Support Analyst supports clinical audit and claims review processes by triaging claims, requesting and managing medical records, and ensuring accurate documentation within claims systems. This role works closely with claims teams and provider networks to gather required records, track claim review status, and ensure compliance with healthcare regulations and organizational standards.

Key Responsibilities

Perform initial triage of claims selected for review to determine if they meet specific clinical audit criteria.
Request and obtain medical records from healthcare providers based on review requirements.
Prepare and send medical record request letters and follow up on outstanding documentation.
Receive, review, and process medical records received via fax, mail, email, and secure upload systems.
Research claim history and review pre-authorization determinations when necessary.
Enter claim processing instructions and documentation into Facets or other claims systems.
Maintain accurate case notes and required fields in departmental databases.
Communicate claim review status and documentation updates to claims staff and network management teams.
Send detailed provider notifications when records are missing or additional documentation is required.
Maintain production, quality, and compliance standards while adhering to healthcare regulatory requirements.

Required Qualifications

High School Diploma or GED.
3+ years of experience in a healthcare environment, such as:
- Medical office
- Claims processing
- Medical billing
- Healthcare customer service
  (or equivalent education and experience combination)
Strong written and verbal communication skills.
Experience working with medical records, billing, or healthcare documentation.
Ability to research issues, analyze information, and resolve problems independently.
Strong organizational skills with the ability to prioritize tasks and meet deadlines.
Basic understanding of medical terminology.

Preferred Qualifications

Experience using Facets claims system.
Knowledge of medical coding, anatomy, or healthcare claims processes.
Familiarity with BlueCard, ITS processes, FEP Direct, or Salesforce.
Analytical and basic math skills for claims review analysis.

March 16, 2026