STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!
Strategic Staffing Solutions is currently looking for an Administrative Coordinator for a W2 contract engagement with one of our largest clients in Detroit, MI!
Job Title: Administrative Coordinator
Duration: 12 months
Role: W2 contract
Location: Detroit, MI
Schedule: Remote
Top 3 Required Skills/Experience:
- Demonstrated ability to solve problems independently, recommend effective solutions, and manage multiple priorities using strong organizational and analytical skills in a fast-paced environment.
• Self-starter with a proactive mindset and the ability to navigate challenges and adapt quickly to changing priorities.
• One to three years in healthcare membership and billing, or helpdesk/customer service role, with a strong emphasis on customer support, issue resolution, and service excellence.
Engagement Description:
Provide Helpdesk phone support by troubleshooting access and system issues, assisting with portal registration, and providing navigation assistance for membership and billing self-service tools. Additional tasks include managing reporting tasks, providing training support, managing day-to-day responsibilities, and supporting special projects. Meeting deadlines and managing competing priorities are essential.
Required Skills/Experience :
• One to three years in healthcare membership and billing, or helpdesk/customer service role, with a strong emphasis on customer support, issue resolution, and service excellence.
• Local candidates are required in the event that on-site presence is needed.
• Ability to make decisions within scope of responsibility where operational guidelines/procedures are non-existent required.
Preferred Skills/Experience:
• Working knowledge of the company’s systems/applications such as Members Edge, GroupCRM, Group/Agent Portal, eMVP and eBilling.
• High proficiency with Microsoft Word and Excel; familiarity with Microsoft Teams.
Education/Certifications:
• Minimum of two years of college education required.
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