Job Title: AV Operations Support Technician

Location: Plano, TX

Duration: 12 months + Possibility to Extend and/or Convert to FTE

Pay Rate: $35 – $45/HR (W2 Only)

Job/Role Description:

• This role will support, maintain, and optimize workplace audiovisual (AV) infrastructure to provide a seamless user experience across conference rooms, Zoom calls, video conferences, and other AV-enabled environments.
• Serve as a key technical resource for AV operations, supporting hardware configuration, break/fix activities, troubleshooting, and ongoing optimization of AV systems.
• Support and manage the Zoom ecosystem, including Zoom Rooms, Zoom Device Management, and Zoom Digital Signage.
• Troubleshoot AV hardware, conference room technology, controllers, audio systems, and related infrastructure.
• Support conference room equipment and technologies including Poly, Biamp, Crestron, AV controllers, and audio digital signal processors (DSPs).
• Diagnose and resolve technical issues involving AV equipment, desktop platforms, operating systems, networking, and supporting infrastructure.
• Manage ITIL-based incident workflows and accurately document incidents, resolutions, and related operational activities.
• Perform User Acceptance Testing (UAT) for AV systems, equipment, and technology changes.
• Maintain an accurate asset inventory database for AV equipment and related technology.
• Collaborate with technical teams and end users to identify, troubleshoot, and resolve AV-related issues.
• Provide on-call support as assigned, including occasional after-hours and weekend work as needed to support business operations.
• This is a full-time, on-site position Monday through Friday in Plano, TX.

Required Qualifications

• High School Diploma, GED, or equivalent certification
• At least 1 year of technical support or operations experience
• At least 1 year of experience supporting IT systems, networking, and infrastructure
• At least 1 year of experience with desktop platforms and operating systems
• At least 1 year of experience with incident management and reporting tools
• Foundational understanding of networking concepts and infrastructure
• Experience troubleshooting technical hardware and software issues
• Understanding of conference room and audiovisual equipment
• Strong problem-solving and troubleshooting skills
• Ability to provide a high-quality user experience while supporting technical AV environments
• Ability to work full-time on-site in Plano, TX
• Ability to participate in on-call assignments, including occasional after-hours and weekend support

Preferred Qualifications

• Experience supporting Zoom and Zoom Rooms
• Experience with Zoom Device Management
• Experience with Zoom Digital Signage
• Experience supporting Poly conference room equipment
• Experience with Biamp AV/audio technology
• Experience with Crestron AV systems and controllers
• Experience with AV controllers and audio digital signal processors (DSPs)
• Experience working within ITIL incident management processes
• Experience performing User Acceptance Testing (UAT)
• Experience maintaining AV or IT asset inventory databases

Presentation Designer / Media Designer

Location: Remote
Contract Length: 12 Months
Rate: $28-$33+ per hour

Position Overview

We are seeking a talented and experienced Presentation Designer / Media Designer to create clear, engaging, and visually compelling presentations that support business communication and storytelling objectives.

The ideal candidate has advanced Microsoft PowerPoint skills, a strong eye for visual design, and the ability to transform complex information, data, and ideas into polished, easy-to-understand presentations.

This role will also apply design expertise to SharePoint Online and other digital platforms, helping create a consistent and impactful visual presence across multiple digital touchpoints.

Key Responsibilities

• Design high-quality PowerPoint presentations for internal and external audiences.

• Translate complex information, data, and ideas into clear and engaging visual stories.

• Develop compelling slide layouts, charts, diagrams, infographics, timelines, and other visual elements.

• Apply brand guidelines consistently across presentations and other visual communications.

• Apply design expertise to the user experience and visual presentation of SharePoint Online sites and other platforms.

• Collaborate with HR, communications, leadership, and cross-functional teams to understand project goals and audience needs.

• Improve existing presentations by refining content hierarchy, visual flow, layouts, and overall design.

• Create and maintain PowerPoint templates, slide libraries, and presentation standards.

• Develop and implement design standards for SharePoint Online, ensuring visual consistency and usability.

• Ensure presentations and digital content are accurate, polished, visually consistent, and ready for delivery.

• Manage multiple projects and deadlines while maintaining a high standard of quality.

• Provide design guidance and best practices to colleagues creating presentations and contributing to digital platforms.

Required Qualifications

• 3+ years of experience in presentation design, graphic design, visual communications, or a related field.

• 3+ years of presentation design experience.

• 3+ years of advanced Microsoft PowerPoint experience.

• Strong understanding of:

  • Visual communication

  • Typography

  • Layout

  • Color

  • Information hierarchy

• Demonstrated ability to simplify complex information through effective visual design.

• Experience creating:

  • Charts

  • Infographics

  • Diagrams

  • Data visualizations

• Strong attention to detail and a high standard for quality.

• Excellent communication and collaboration skills.

• Ability to manage multiple projects and work effectively in a deadline-driven environment.

• Proficiency with Microsoft Word and Excel.

• Experience with SharePoint Online.

• Portfolio demonstrating strong presentation and visual communication work is required, including extensive PowerPoint design examples and examples of digital platform design or SharePoint Online contributions.

Preferred Qualifications

• Experience working in a corporate, HR, communications, consulting, or professional-services environment.

• Experience developing branded presentation templates and design systems.

• Familiarity with HR communications or organizational presentations.

• Experience designing and managing content within SharePoint Online.

• Experience with other content management systems or digital collaboration tools.

Technology Tools

The primary tools used in this role include:

• Microsoft PowerPoint

• Microsoft Word

• Microsoft Excel

• SharePoint Online

Ideal Candidate

The ideal candidate combines strong PowerPoint presentation design expertise with excellent visual storytelling skills. They can take rough content or complex information and transform it into presentations that are organized, visually engaging, polished, and easy for the audience to understand.

The candidate should be creative, detail-oriented, collaborative, and comfortable working with stakeholders across an organization. They should also understand how to apply consistent design principles across different platforms, including SharePoint Online, to create cohesive and impactful user experiences.

Additional Requirement

• A portfolio with extensive PowerPoint design examples is required.

• Candidates selected for interview may be asked to complete a practical design exercise.

Qualitative Experience Researcher

Location: Plano, TX
Duration: 3 months

Position Summary

We are seeking experienced Qualitative Experience Researchers with a strong background in consumer research to lead strategic, generative, and exploratory research initiatives. This role is specifically focused on research—not UX/UI design.

The ideal candidate has demonstrated experience conducting qualitative research that explores consumer needs, behaviors, motivations, challenges, and aspirations, particularly in studies conducted without relying on prototypes, wireframes, or digital flows.

Candidates should bring expertise in moderated research and participatory methodologies such as ethnography, contextual inquiry, concept exploration, co-creation, collaging, priming exercises, and semi-structured interviews. Experience conducting consumer research within an agency environment and/or industries such as consumer packaged goods (CPG), retail, healthcare, or financial services is highly desirable.

Key Responsibilities

• Lead end-to-end qualitative consumer and experience research, including research planning, methodology development, participant sessions, analysis, synthesis, and reporting.

• Conduct generative, exploratory, and evaluative research to uncover consumer needs, behaviors, motivations, challenges, and aspirations.

• Define research approaches based on business objectives, stakeholder needs, and research questions.

• Lead discovery activities and stakeholder alignment prior to research execution.

• Design and facilitate moderated research sessions using methods such as ethnography, contextual inquiry, co-creation, collaging, concept exploration, priming exercises, and semi-structured interviews.

• Analyze complex qualitative data to identify patterns, relationships, themes, and meaningful insights.

• Translate research findings into clear, concise, and actionable recommendations.

• Develop compelling research reports, presentations, visualizations, and narratives that communicate insights effectively.

• Connect findings across studies and leverage previous research to inform new questions and use cases.

• Lead research debriefs and communicate findings and recommendations to cross-functional stakeholders, including senior and executive leaders.

• Partner with cross-functional teams to build a shared understanding of business challenges, consumer needs, and potential solutions.

• Provide research expertise and informed recommendations throughout the development of customer experiences.

• Manage multiple research initiatives while maintaining research rigor and data integrity.

Required Qualifications

• 6+ years of demonstrated qualitative consumer or experience research experience.

• Demonstrated experience conducting generative and exploratory research independent of prototypes, wireframes, or digital interfaces.

• Strong experience conducting moderated research and participant interviews.

• Experience using a variety of qualitative methodologies, including ethnography, contextual inquiry, concept exploration, co-creation, collaging, and semi-structured discussions.

• Demonstrated ability to analyze and synthesize complex qualitative data into actionable insights.

• Strong pattern-recognition and thematic-analysis skills, with the ability to identify relationships and nuances across qualitative data.

• Experience translating research findings into compelling narratives, presentations, visualizations, and recommendations.

• Excellent written, verbal, presentation, and storytelling skills.

• Strong collaboration and interpersonal skills with experience working across multidisciplinary teams.

• Ability to communicate research findings and recommendations to stakeholders at all organizational levels.

• Ability to prioritize and manage multiple projects in a fast-paced environment.

• Proactive and self-motivated approach to research and stakeholder engagement.

Education

Bachelor’s degree in Psychology, Human-Computer Interaction, UX Research, Cognitive Science, or a related field.

Four additional years of relevant professional experience may be considered in lieu of a degree.

Preferred Qualifications

• Previous experience working within a research, insights, strategy, or consulting agency environment.

• Experience conducting ideal-experience or strategic consumer research.

• Experience with consumer research outside of primarily digital experiences.

• Background conducting research within consumer packaged goods (CPG), retail, healthcare, financial services, or similar consumer-focused industries.

• Strong experience with insight translation and data visualization.

• Experience presenting strategic research findings to senior or executive stakeholders.

Tools

• FigJam – Cross-functional research collaboration, synthesis, and team activities.

• Microsoft Excel and PowerPoint – Research planning, qualitative data analysis, reporting, visualization, and presentation development.

• Maze – Review and support of unmoderated usability research prior to launch.

Senior Service Designer (Human-Centered Design Strategist)

Location: Plano, TX
Duration: 4-Month Contract
Pay Rate: $40-$45/hr + $5 NP Fee

Position Overview

We are seeking a highly skilled Senior Service Designer / Human-Centered Design Strategist to help map, assess, and improve complex end-to-end service ecosystems across customers, employees, operations, channels, and business functions.

This is NOT a UX Designer or Product Designer role. We are looking for a strategic service design professional with deep experience in customer journey mapping, service blueprinting, systems thinking, and operational experience design. The ideal candidate will excel at uncovering organizational friction points, facilitating cross-functional workshops, and translating complex challenges into actionable service design solutions.

The successful candidate will demonstrate the ability to select and apply appropriate service design methodologies and artifacts to solve business problems while driving alignment across multiple stakeholders and functional teams.

Key Responsibilities

• Design and improve end-to-end customer, employee, and operational experiences.
• Lead the creation of service blueprints, ecosystem maps, systems maps, and customer journey maps.
• Analyze complex service ecosystems to identify pain points, inefficiencies, and opportunities for improvement.
• Facilitate cross-functional workshops, stakeholder sessions, and collaborative design activities.
• Translate qualitative and quantitative insights into strategic recommendations.
• Drive alignment across business, operations, customer experience, and support teams.
• Create visual frameworks and service design deliverables that communicate insights clearly to stakeholders and leadership.
• Apply human-centered design principles and systems thinking methodologies to solve business challenges.
• Develop frontstage and backstage service models to improve operational effectiveness and customer outcomes.
• Partner with business leaders to support transformation initiatives and service innovation efforts.
• Communicate recommendations and findings to executive-level stakeholders.
•  

Required Qualifications

Education

• Bachelor’s degree in Service Design, Consumer Research, Psychology, Anthropology, Cognitive Science, Human-Centered Design, or a related field.
• OR an additional four (4) years of relevant experience may be substituted for the degree requirement.
•  

Experience

• 4+ years of experience in Service Design, Experience Strategy, Consumer Research, Human-Centered Design, or a related discipline.
• Proven experience mapping complex customer journeys, service ecosystems, operational processes, or business systems.
• Strong facilitation and workshop leadership experience.
• Exceptional ability to synthesize ambiguous or incomplete information into actionable insights.
• Experience translating complex concepts into compelling visual frameworks and strategic deliverables.
• Excellent verbal and written communication skills.
• Ability to present recommendations to stakeholders ranging from working teams to executive leadership.
• Strong understanding of Human-Centered Design, Service Design, and Systems Thinking methodologies.

Preferred Qualifications

• Experience creating:
• Service Blueprints
• Customer Journey Maps
• Employee Journey Maps
• Ecosystem Maps
• Systems Maps
• Operating Model Maps
• Experience working within large, matrixed organizations.
• Background supporting business transformation, organizational design, or operational excellence initiatives.
• Experience leveraging Voice of Customer (VOC) insights alongside operational metrics.
• Proficiency with collaboration and visualization tools such as:
• FigJam
• Lucidchart
• Miro
• Figma (for collaboration purposes only, not UI design)

Required Skills

Must-Have Skills

Service Blueprinting
Customer Journey Mappin
Employee Journey Mapping
Ecosystem Mapping
Systems Thinking
Human-Centered Design
Cross-Functional Facilitation
Experience Strategy
Operational Design
Process Redesign
Experience Orchestration
Frontstage / Backstage Mapping
Workshop Facilitation
Stakeholder Management
Visual Framework Development

Nice-to-Have Skills

Organizational Design
Change Management
Omnichannel Experience Design
Voice of Customer (VOC) Analysis
Service Transformation
Operating Model Design
Business Transformation Initiatives

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.

“Beware of scams. S3 never asks for money during its onboarding process.”

Job Title: Jr. Data Engineer
Location: Plano, TX 75024
On Site Work
Contract Length: 12+ Months

Job ref# 247564

Support Cross Channel Customer Interaction initiatives as a Full Stack Developer with Data Engineering experience. Work with data warehousing and data cloud solutions while supporting the design, structure, maintenance, accuracy, and accessibility of organizational data.

Required Qualifications

• 2–3 years of Data Engineering experience
• Snowflake experience
• Python experience
• Java experience
• Understanding of Data Warehousing concepts
• Understanding of Data Cloud solutions
• Experience designing, structuring, and maintaining data
• Experience working with relational databases
• Strong analytical skills
• Strong attention to detail
• Ability to communicate effectively within an IT team
• Ability to explain complex technical concepts to non-technical staff
• Experience developing data models and logical workflows
• Strong visualization skills
• Creative problem-solving skills

Technical Skills

• Snowflake
• Python
• Java
• SQL
• XML
• Relational Databases
• Data Warehousing
• Data Cloud Solutions
• Data Modeling

Senior Business Analyst – Finance

Location: Plano, TX (Remote)
Duration: 12-Month Contract
Employment Type: W2 Contract
Industry: Financial Services
Rate: $70-$80/HR

Position Summary

We are seeking a Senior Business Analyst – Finance to support strategic initiatives within a large enterprise Finance organization. This role will partner closely with Finance leadership, FP&A, Accounting, Investments, and Private Credit teams to analyze business processes, drive transformation initiatives, and deliver solutions that improve operational efficiency and business performance.

The ideal candidate has extensive experience supporting enterprise Finance organizations, strong business analysis and consulting skills, and a solid understanding of Private Credit, Investment Operations, Capital Markets, or Asset Management. This position requires exceptional stakeholder management, executive communication, and the ability to translate complex business needs into actionable requirements.

Key Responsibilities

• Partner with Finance leadership to support strategic and transformational initiatives.
• Analyze cross-functional business processes across Finance, FP&A, Accounting, Investments, and Private Credit.
• Lead discovery sessions, stakeholder interviews, and business process workshops.
• Develop business cases, executive presentations, implementation roadmaps, and process documentation.
• Translate business objectives into functional requirements and actionable work plans.
• Coordinate activities across Finance, Investments, Product, Technology, Data & Analytics, and Operations teams.
• Support project planning, dependency management, governance, and executive reporting.
• Identify business risks and recommend mitigation strategies.
• Partner with Project Managers to ensure successful delivery of strategic initiatives.
• Support organizational change management and business readiness activities.

Required Qualifications

• 7+ years of Business Analysis, Business Consulting, Program Management, or Business Transformation experience.
• Experience supporting Finance organizations, FP&A, or enterprise financial initiatives.
• Strong knowledge of Private Credit, Investment Operations, Capital Markets, Asset Management, or financial products.
• Experience facilitating executive-level meetings and influencing business decisions.
• Strong analytical, critical thinking, and problem-solving skills.
• Experience developing business cases, executive presentations, and strategic recommendations.
• Advanced Microsoft Excel and PowerPoint skills.
• Excellent written and verbal communication skills.
• Ability to thrive in fast-paced, evolving business environments.

Preferred Qualifications

• Experience supporting Private Credit or Investment Management organizations.
• Financial modeling experience.
• FinTech or financial technology experience.
• Experience partnering with Data & Analytics teams.
• Finance transformation or automation experience.
• Oracle EPM experience.
• FP&A expertise.
• Experience with Agile and Waterfall methodologies.
• Experience using Jira Work Management (JWM), Clarity, or similar enterprise project management tools.
• PMP, CBAP, PMI-PBA, CFA, or similar certifications.

Desired Skills

• Business Analysis
• Finance Transformation
• FP&A
• Accounting
• Investment Operations
• Private Credit
• Capital Markets
• Asset Management
• Financial Modeling
• Business Process Analysis
• Requirements Gathering
• Executive Presentations
• Stakeholder Management
• Business Consulting
• Change Management
• Project Planning
• Risk Management
• Data & Analytics
• Oracle EPM
• Jira Work Management
• Clarity
• Agile
• Waterfall
• Microsoft Excel
• Microsoft PowerPoint

Ideal Background

Candidates with experience supporting enterprise Finance organizations at major financial institutions or investment firms, including:

• USAA
• Goldman Sachs
• JPMorgan Chase
• Bank of America
• Wells Fargo
• Citi
• Morgan Stanley
• BlackRock
• Apollo Global Management
• Ares Management
• KKR
• Carlyle
• Blackstone
• PIMCO
• Fidelity Investments
• Charles Schwab
• State Street
• BNY
• Northern Trust

This opportunity is ideal for a senior business analyst who can bridge Finance and Technology, lead strategic initiatives, and deliver business transformation solutions within complex financial services organizations.