Senior/Lead ServiceNow Developer

Location:  Charlotte, NC (Hybrid)
Duration:  12 Month Contract

Overview:

Consult on complex initiatives with broad impact and large-scale planning for Specialty Software Engineering. Review and analyze complex multi-faceted, larger scale, or longer-term Specialty Software Engineering challenges that require in-depth evaluation of multiple factors, including intangibles or unprecedented factors. Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables. Strategically collaborate and consult with client personnel. Required Qualifications: 5+ years of Specialty Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

We are seeking an experienced ServiceNow Developer with over 6 years of hands-on platform development experience to design, develop, and support scalable ServiceNow solutions. The ideal candidate will be well-versed in Agile methodologies, hold ServiceNow CSA and CAD certifications, and bring prior or current full-stack Java development experience to support integrations and custom solutions.

In this role, you will:

• Lead complex initiatives on selected domains
• Define opportunities to maximize resource utilization and improve processes while reducing cost
• Lead, design, develop, test and implement applications and system components, tools and utilities, models, simulation, and analytics to manage complex business functions using sophisticated technologies
• Lead team to ensure compliance and risk management requirements for supported area are met and work with other stakeholders to implement key risk initiatives
• Collaborate and influence all levels iof professionals including managers
• Lead team to achieve objectives
• Partner with production support and platform engineering teams effectively

Required Qualifications:

• 5+ years of Specialty Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5 + years of ServiceNow Software Engineering experience (new development and support)
• 1+ year of working with globally dispersed team

Desired Qualifications:

• 2+ years of Agile delivery experience
• Corporate real estate technology delivery experience
• Ability to foster a collaborative environment by actively participating in requirements and design discussions
• Ability to work independently and as part of a scrum team to design, implement, and support IT solutions to business needs
• Ability to translate business needs to technical solutions
• Ability to perform data analysis and design
• Ability to design data interfaces

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.

“Beware of scams. S3 never asks for money during its onboarding process.”

Job Title: Business Execution Consultant
Contract Length: 12+ months
Location: Charlotte, NC 28262
Hybrid (3 days/week onsite)

Ref# 246602

Will support the rollout of new CCaaS platforms by developing agent and supervisor training materials focused on contact center workflows. This role will create simulations, guided walkthroughs, job aids, and practical learning content designed to simplify complex systems into actionable steps for end users.

The ideal candidate will have strong instructional design experience, the ability to work independently, and experience supporting large-scale technology rollouts in fast-paced environments.

Key Responsibilities

• Develop Epiplex simulations and guided workflows
• Create job aids, quick reference guides, and training materials
• Translate CCaaS platform functionality into clear, user-friendly learning content
• Partner with SMEs to validate, refine, and update training content
• Support rapid updates and enhancements aligned with platform changes
• Conduct training needs analysis and support curriculum planning activities
• Build practical learning materials tied to contact center workflows
• Develop training content for both agents and supervisors
• Work independently to manage deliverables and resolve issues proactively

Required Qualifications

• Experience developing training for contact center environments
• Strong instructional design and job aid development experience
• Ability to simplify complex systems into actionable steps
• Experience supporting large-scale technology rollouts
• Experience with training needs analysis and curriculum planning
• Strong self-starter with ability to work independently and take ownership of deliverables

Preferred Qualifications

• Hands-on experience using Epiplex or similar software to build simulations and guided workflows
• CCaaS / CIW platform experience
• Experience with multimodal training development
• Prior experience supporting CCaaS training initiatives
• Financial services industry experience is considered an asset

Deliverables

• Epiplex simulations
• Training curriculum and learning modules
• Agent and supervisor job aids
• Guided workflows and quick reference materials

Additional Information

• Immediate need
• Must be able to ramp up quickly
• Independent work style strongly preferred
• Prior CCaaS training experience strongly preferred

Technology Business Systems Consultant

Location: Charlotte, NC 
Schedule: Hybrid
Duration: 9 Months
Pay Rate: $45-$50/hr

Position Overview

We are seeking a Technology Business Systems Consultant to support Financial Crimes Risk Management applications through reporting analysis, data issue resolution, business requirements gathering, testing, and stakeholder collaboration. This role serves as a key liaison between business and technology teams, helping ensure data accuracy, system functionality, and successful delivery of technology solutions.

The ideal candidate will possess strong SQL skills, excellent technical documentation experience, and the ability to analyze business processes while supporting application enhancements and reporting initiatives.

Responsibilities

• Review and analyze daily reports to identify exceptions, data quality issues, and operational concerns.
• Investigate, troubleshoot, and resolve data-related issues across multiple systems and applications.
• Maintain data mappings, business rules, process documentation, and operational procedures.
• Gather, analyze, and document business and functional requirements.
• Partner with business stakeholders and technology teams to evaluate issues and recommend solutions.
• Perform Product Owner responsibilities, including backlog support, requirement clarification, and prioritization activities.
• Execute User Acceptance Testing (UAT), regression testing, and validation of system enhancements.
• Develop reporting, dashboards, and data visualizations to support business decision-making.
• Source, analyze, and integrate data from multiple business units and systems.
• Ensure compliance with data governance standards, policies, and procedures.
• Coordinate communication and information flow between business and technology teams.
• Manage multiple priorities, project schedules, and deliverables in a fast-paced environment.

Required Qualifications

• 3+ years of Business Systems Analysis, Business Systems Consulting, Technical Business Analysis, Product Ownership, or related experience.
• Strong SQL experience with the ability to write and troubleshoot complex queries.
• Experience gathering, documenting, and managing business and technical requirements.
• Strong technical writing and documentation skills.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Teams, Outlook).
• Experience supporting testing activities including UAT and regression testing.
• Ability to collaborate effectively with both business and technology teams.
• Strong analytical, problem-solving, organizational, and multitasking skills.
• Ability to work successfully in a virtual and cross-functional team environment.

Preferred Qualifications

• Experience within Financial Services, Banking, Risk, Compliance, or Financial Crimes environments.
• Previous experience supporting Wells Fargo or other large enterprise financial institutions.
• Experience with reporting tools, dashboards, and data visualization platforms.
• Experience improving business processes and operational procedures.
• Familiarity with Agile methodologies and Product Owner responsibilities.
• Experience supporting data governance and data quality initiatives.

Firewall Analyst

Location:  Charlotte, NC (Hybrid)
Duration:  12 Month Contract

Job Summary:

This position focuses on day-to-day next-generation firewall (NGFW) administration, support, and operations across enterprise and regulated environments. The role includes operational troubleshooting and incident response, lifecycle and vulnerability-driven upgrades, firewall policy governance and optimization, and support for compliance activities. The analyst partners closely with Network Engineering, Cybersecurity teams, and business stakeholders to implement secure connectivity while maintaining availability and performance.

Responsibilities & Duties:

• Perform day-to-day firewall policy administration including security policy, NAT, objects, and rule lifecycle governance.
• Administer and support enterprise security controls including segmentation and access enforcement.
• Maintain and improve centralized firewall management practices including templates, baselines, and configuration standardization.
• Plan and execute firewall code upgrades and hardware lifecycle activities.
• Troubleshoot and resolve incidents; lead investigation efforts during outages.
• Analyze firewall traffic and logs to support detection and optimization.
• Participate in cybersecurity and IT projects
• Maintain documentation and contribute to knowledge base.
• Partner with business units to enforce security requirements and standards.
• Identify risks and recommend mitigation strategies.
• Participate in on-call rotation and support critical events.
• Adhere to change management processes and procedures.
• Configure, install, and maintain firewall systems and supporting infrastructure.

Desired Qualifications:

Education:

• Bachelor’s degree in Cybersecurity, Computer Science, IT, or related discipline (or equivalent experience)
• Master’s degree in Cybersecurity, Computer Science, IT, or related discipline (or equivalent experience)

Certifications:

• Palo Alto Networks (Current role-based certifications such as Network Security Analyst or Next‑Generation Firewall Engineer)
• Cisco Certified Network Associate (CCNA)
• Cisco Certified Network Professional (CCNP) Enterprise and/or Security
• Cisco Automation track certifications (CCNA Automation, CCNP Automation)
• Other relevant industry certifications

Technical Experience:

• Hands-on experience with Palo Alto Networks NGFW platforms
• Experience with Cisco ASA or comparable firewall platforms
• Experience with centralized firewall management and policy governance
• Familiarity with cloud/virtual firewalls
• Strong networking fundamentals (TCP/IP, DNS, DHCP, HTTP/S, SMB)
• Experience with VPNs, NAT, and network troubleshooting
• Experience with log analysis and monitoring tools
• Scripting experience (Python, PowerShell, or similar)
• Familiarity with cybersecurity concepts (IOCs, incident response, threat analysis)
• Experience with firewall orchestration tools (e.g., Tufin, Algosec)
• Experience supporting enterprise environments
• Compliance experience (NERC CIP, PCI, SOX)

Skills & Competencies:

• Strong analytical and troubleshooting skills
• Ability to manage multiple priorities
• Strong documentation and communication skills
• Team-oriented with commitment to operational excellence

L2 Product Owner – Application Security (AppSec)

Location: Charlotte, NC (Preferred) or Dallas, TX
Work Arrangement: Hybrid (3 days onsite per week)
Duration: 12-Month Contract (Potential for Extension and Conversion)
Pay Rate: $60-$65/hr

Position Overview: 

We are seeking an experienced L2 Product Owner – Application Security (AppSec) to support a large-scale enterprise Application Security organization. This role will partner with engineering teams, security stakeholders, and leadership to drive the delivery of security products and initiatives that protect enterprise applications and software development processes.

The Product Owner will be responsible for translating strategic objectives into actionable features, managing product backlogs, defining priorities, and ensuring successful execution across multiple Agile delivery teams. This role requires a strong combination of Product Ownership experience and Application Security expertise.

Key Responsibilities

Product Strategy & Execution

• Translate Application Security strategy, vision, and roadmap into executable product features and deliverables.
• Align product initiatives with enterprise security objectives and business priorities.
• Support execution of security-focused programs across multiple Agile delivery teams.

Product Ownership

• Own and manage product features throughout the development lifecycle.
• Define and maintain product roadmaps, feature requirements, and acceptance criteria.
• Ensure adherence to enterprise product management standards and governance processes.

Agile Delivery & Planning

• Lead product planning activities, including quarterly and annual roadmap development.
• Break down initiatives into epics, features, and user stories.
• Collaborate with Scrum teams to define priorities, timelines, and delivery milestones.
• Drive initiatives from intake through implementation and release.

Backlog Management & Prioritization

• Maintain and prioritize the product backlog based on business value, security risk, and strategic objectives.
• Balance competing priorities while ensuring alignment with organizational goals.
• Refine requirements and facilitate backlog grooming sessions with stakeholders and engineering teams.

Stakeholder Collaboration

• Serve as the primary liaison between business stakeholders, security teams, and engineering organizations.
• Partner closely with technical teams to ensure successful feature delivery and adoption.
• Communicate progress, risks, dependencies, and outcomes to leadership and stakeholders.

Application Security Focus Areas

This role supports enterprise Application Security initiatives including:

• Vulnerability Management
• Secure Software Development Practices
• Application Security Testing
• Code Security Reviews
• Risk Identification and Remediation
• DevSecOps Integration

Relevant Technologies & Concepts

• Static Application Security Testing (SAST)
• Software Composition Analysis (SCA)
• Vulnerability Scanning Tools (e.g., Checkmarx, TruffleHog)
• Secure Coding Principles
• DevSecOps Methodologies
• Application Security Risk Management

Required Qualifications

• Proven experience as a Product Owner within a product operating model environment.
• Strong hands-on knowledge of Application Security (AppSec) concepts and practices.
• Experience working in Agile/Scrum environments.
• Ability to translate strategic objectives into detailed product requirements and execution plans.
• Experience managing product backlogs, prioritization, and roadmap planning.
• Strong communication, facilitation, and stakeholder management skills.
• Ability to collaborate effectively with engineering and security teams.

Preferred Qualifications

• Prior experience in Application Security Engineering before transitioning into Product Ownership.
• Experience supporting security programs within large enterprise environments.
• Familiarity with enterprise security frameworks, governance, and compliance standards.
• Experience supporting multiple delivery teams within a scaled Agile environment.

Ideal Candidate

The ideal candidate combines strong Product Ownership capabilities with deep Application Security expertise. Candidates should be comfortable partnering with technical teams, managing complex security initiatives, and driving product delivery in a fast-paced enterprise environment. A background in Application Security engineering or security-focused product management is highly desirable.

Job Title: Business Analyst IT 

Location: Charlotte, NC 

Duration: 12 Months

Pay Rate: $40 – $45 / HR (W2 Only)

Job/Role Description:

• Responsible for the full lifecycle of reporting, from gathering requirements to developing SQL queries and providing ongoing support.
• Serves as the primary IT business consultant and interface between business groups and IT teams.
• Analyzes and understands the work processes of assigned business areas to identify needs and deliver effective solutions.
• Provides technical knowledge to support efficient design, development, implementation, and support of systems, collaborating with programmers to explain and refine solutions.
• Participates in project implementations to assess impacts on assigned business groups.
• Conducts regular prioritization and planning sessions with assigned business areas.
• Ensures overall customer satisfaction through effective communications, analysis, problem resolution, consultation, testing, development of solutions, and adherence to service level agreements.
• Requires strong problem-solving skills, experience developing and troubleshooting SQL, and excellent communication skills to interact effectively with all levels of leadership, business partners, and IT teams.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related discipline. In lieu of a degree, 4 years of related business experience.
• 1-3 years of related experience in business and/or information technology systems analysis or support, in addition to the degree requirement.
• Minimum of 3 years experience in SQL development, support, and troubleshooting.
• Demonstrated strong analytical and communication skills.
• Proven ability to gather requirements effectively.
• Ability to work effectively with customers, IT management, and teammates.
• Strong problem-solving abilities and experience explaining technical solutions to both technical and non-technical stakeholders.
• Excellent interpersonal, written, and oral communication skills.
• Ability to prioritize and manage tasks in a fast-paced environment while maintaining attention to detail.
• Strong customer service orientation and collaborative team-focused approach.

Strategic Staffing Solutions is currently looking for a Software Engineer, W-2 contract opportunity.

This is a W-2 contract opportunity, and candidates must be able to work on our W-2 only. NO C2C or 1099.

Software Engineer-Backend Developer

Locations: Charlotte, NC

Type: W-2 Contract (NO C2C)

Schedule: Hybrid- 3 days in office

Position Overview:

Our client is seeking an experienced Backend Developer to accelerate the development and deployment of applications in an emerging digital organization. You will be responsible for designing and implementing cloud infrastructure using Terraform and developing serverless APIs in Python FastAPI that power form generation, data persistence, and enterprise-scale deployments.

PRIMARY RESPONSIBILITIES

Infrastructure & DevOps (Terraform)

– Design and implement AWS infrastructure using Terraform, including:

  – Lambda functions (compute layer)

  – API Gateway (REST endpoints, custom authorizers)

  – RDS PostgreSQL and DynamoDB (data layer)

  – VPC, security groups, and private endpoints

  – S3 buckets, CloudFront, and ALB configuration

  – CloudWatch monitoring, logging, and alarms

– Establish Infrastructure-as-Code best practices (Terraform Cloud, state management, modules)

– Implement security hardening (least-privilege IAM, encryption, secret management)

– Optimize infrastructure for cost, performance, and reliability

– Support CI/CD pipeline for automated deployments

Backend API Development (Python FastAPI)

– Develop robust, async FastAPI services for:

  – Form generation and validation APIs

  – Form submission and data persistence

  – User and project management endpoints

  – Integration with AWS services (Bedrock LLM, S3, DynamoDB, RDS)

– Design and optimize database schemas (PostgreSQL, JSONB queries)

– Implement comprehensive error handling, logging, and observability

– Write and maintain pytest test suites with 80%+ coverage

– Follow SOLID principles and clean code best practices

Collaboration & Delivery

– Work closely with full-stack engineers and DevOps teams

– Participate in code reviews and architectural discussions

– Document infrastructure, APIs, and deployment procedures

– Troubleshoot production issues and optimize performance

– Deliver modular, reusable code aligned with project standards

REQUIRED QUALIFICATIONS

Infrastructure & Cloud

– **5+ years** of AWS experience (Lambda, API Gateway, RDS, DynamoDB, VPC)

– **3+ years** of Terraform/Infrastructure-as-Code expertise

– Strong understanding of AWS security, networking, and cost optimization

– Experience with API Gateway custom authorizers and VPC endpoint configuration

– Familiarity with Lambda cold-start optimization and Layer management

– Proven ability to design and document infrastructure architecture

Backend Development

– **5+ years** of Python development experience

– **3+ years** with FastAPI, Django, or similar async Python frameworks

– Expertise in relational databases (PostgreSQL) and JSONB queries

– Experience with async/await patterns and error handling

– Strong understanding of REST API design principles

– Proficiency with SQLAlchemy ORM and database optimization

General Skills

– Excellent debugging and troubleshooting abilities

– Experience with git workflows, pull requests, and CI/CD

– Ability to work independently and deliver production-ready code

– Strong communication and documentation skills

– Bachelor’s degree in Computer Science, Engineering, or equivalent professional experience

PREFERRED QUALIFICATIONS

– Experience with AWS Bedrock or other LLM platforms

– Familiarity with Azure AD/MSAL for authentication

– Knowledge of DynamoDB and document-based data models

– Experience with serverless architecture patterns

– Contributions to open-source projects

– Experience with Cypress or similar testing frameworks

– AWS Solutions Architect Associate certification or equivalent

– Exposure to Angular/TypeScript (not required, but helpful for API design)

  “Beware of scams. S3 never asks for money during its onboarding process.”

• This role supports the Executive Reporting, Metrics and Analytics (ERMA) team within Cybersecurity, partnering closely with domain owners to develop, manage, and deliver metrics and reports.
• Serve as the front door for metric and reporting needs by engineering automation solutions, including automation of metrics, streamlining manual reporting processes, and developing dashboards.
• Adhere to metric guidelines and standards established by Tech Controls, IRM, and Metrics Design and Governance teams to evaluate and manage metrics effectively.
• Support domain and metric teams with metric changes, data gathering, and reporting to internal and external Cybersecurity audiences.
• Lead ERMA Compliance Remediation efforts and provide services to peer ERMA teams to improve and mature processes, operations, and organizational management.
• Design, update, and maintain the CS Metrics Portal and related products to ensure quality metrics are visible, manageable, and actionable.
• Manage risk, provide control oversight, metric quality assurance, and compliance for Cybersecurity metrics to support adherence to policies and procedures.
• Support the Cybersecurity Metric Committee (CMC) and provide tactical and administrative oversight for delivery of standardized, timely, accurate, and contextually relevant information.
• Facilitate and manage the end-to-end lifecycle of metrics in collaboration with Cybersecurity domain stakeholders.
• Serve as ERMA Domain Lead, completing or assisting metric owners with intake forms and obtaining necessary approvals for content updates.
• Collaborate with key roles including Metric Owners/SMEs, Metric Delegates, Cybersecurity Domain Owners, Domain Delegates, Higher Committees, Control Owners, RAU Owners, and RAU Delegates.

• 1 or more of the following certifications: CISSP, CISM, CISA, CRISC
• Experience in relationship management and working with cross-functional stakeholders
• Experience with information security program governance, metrics, and executive reporting
• Strong background in Governance, Risk, and Compliance (GRC)
• Experience with Data Governance practices
• Adapt at writing SQL queries
• Product Lifecycle Management experience
• Strong proficiency developing and managing metrics and analytics
• Proficient in Microsoft Word, Excel, and PowerPoint
• Strong written and verbal communication skills
• Strong interpersonal skills
• Experience working in a team-oriented, collaborative environment
• Proven analytical and problem-solving abilities
• Ability to prioritize and execute tasks in a high-pressure environment
• Highly self-motivated and directed
• Strong organizational skills
• Keen attention to detail
• Strong customer service orientation