Project IT Manager

Location: Charlotte, NC 28262
Duration: 24 Months (Contract)
Work Arrangement: Hybrid — 3 days per week onsite

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About the Role

Our team is seeking an experienced Project IT Manager to lead a multi-year IVR Replacement Program, migrating legacy on-premise systems to the Genesys Cloud platform. This role requires strong leadership across cross-functional teams, deep experience with call center and IVR technologies, and the ability to drive complex cloud migration projects from initiation through delivery.

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Candidate Preference (Ranked by Priority)

1. Experience with Genesys Cloud IVR migration

2. Cloud migration experience with other call center platforms (Nuance, Cisco, etc.)

3. Experience migrating any call center application

4. Strong call center/IVR background

5. General IT Project Management experience

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Key Responsibilities

• Lead end-to-end delivery of the IVR migration from Nuance on-premise to Genesys Cloud.

• Develop and maintain comprehensive project plans, schedules, roadmaps, and budgets.

• Coordinate and align cross-functional partners including business teams, architects, engineering teams, managed services, and external vendors.

• Oversee project governance, documentation, audit readiness, and executive reporting.

• Identify, track, and mitigate project risks, issues, and interdependencies.

• Serve as the communication bridge between technical teams, business stakeholders, and vendor partners.

• Drive delivery using both Agile and Waterfall methodologies, selecting appropriate frameworks based on project phases.

• Ensure successful delivery of all milestones, deployments, testing cycles, and cutover activities.

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Required Qualifications

• Proven experience delivering cloud migration projects, ideally with Genesys Cloud or Swampfox technologies.

• Strong functional knowledge of call center operations, IVR systems, and telephony architecture.

• 5+ years of IT Project Management experience in enterprise-scale environments.

• Demonstrated success managing multi-vendor, multi-team initiatives with complex integration points.

• Expertise in both Waterfall and Agile/Scrum delivery approaches.

• Exceptional communication, stakeholder management, and executive-level reporting skills.

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Preferred Qualifications

• Professional certifications such as PMP, Scrum Master, SAFe, or equivalent.

• Hands-on experience with Nuance IVR, Genesys Architect, or similar IVR design technologies.

• Experience supporting projects in regulated industries or large enterprise environments (utilities, finance, telecom, etc.).

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

Job Title: Loan Workout Specialist

Location:  Charlotte, NC  ** On-Site

Duration: 18+ Months
Role Type: W2 Contract Engagement

PROJECT DETAILS

This contractor will be joining a Quality Assurance team responsible for reviewing legal documents with WF customers who are dealing with civil legal matters.

 

DUTIES

• Will be looking at physical legal docs to ensure that all items within doc are accurate, match corresponding paperwork, meet state requirements.
• Test info before it’s sent out to 3rd party legal partners.
• Checking notarization on documents.
• May do judgement and complaint validations as needed.

TOP SKILLS

• Knowledge of collection law (ideal)
• Experience with litigation (specifically civil procedures)
• Experience as a Q/A analyst or (functionally acting as Q/A)
• Basic MS systems (Excel, Outlook, Word, PowerPoint, teams)
• Basic computer skills
• Understanding credit cards

EXPERIENCE

• 1+ year of relevant professional experience
• Paralegal certification (NICE TO HAVE)

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.

“Beware of scams. S3 never asks for money during its onboarding process.”

Job Title: Senior Project Manager
Location: Hybrid – 3 days per week onsite (Charlotte, NC)
Duration: 12+ Months

Job ref# 244113

Overview

Seeking a highly skilled Senior Project Manager to lead wave-based migrations under the Contact Center Modernization Initiative. This multi-year transformation aims to consolidate legacy contact center applications and transition all customer-facing agents to a modern cloud platform by the end of 2027.

The selected candidate will oversee complex delivery efforts across multiple business units, ensuring seamless migration execution, stakeholder engagement, and successful adoption of new technologies.

Key Responsibilities

• Lead end-to-end wave migration delivery, from discovery and development through deployment and stabilization.
• Partner with business unit leaders, technology teams, and contact center partners to coordinate migration readiness and execution.
• Influence and align executive stakeholders to support migration priorities and ensure organizational commitment.
• Collaborate with a network of 16 project managers, driving cross-functional consistency, knowledge sharing, and best practices.
• Manage complex scheduling demands, including potential overtime or on-site presence during critical migration phases.
• Drive change management strategies to facilitate agent adoption, operational readiness, and cloud-based process transitions.
• Oversee the integration of supporting technologies, including IVR systems, scheduling tools, and workforce optimization platforms.

Required Qualifications

• Extensive project management experience leading enterprise-scale change, transformation, and delivery programs in financial services.
• Strong knowledge of contact center operations, consumer banking, and customer experience transformation.
• Proven expertise applying both Waterfall and Agile methodologies to large-scale programs.
• Demonstrated success in cloud platform migrations or other technology modernization initiatives (preferred).
• Familiarity with integrations affecting agent tools, scheduling, and performance tracking.
• Exceptional organizational and interpersonal skills with the ability to perform under tight timelines and shifting priorities.

Preferred Tools & Technologies

• Experience with Monday.com or comparable project management software.
• Working knowledge of cloud-based platforms and their impact on contact center performance and scalability.

 

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.

“Beware of scams. S3 never asks for money during its onboarding process.”

Job Title: Senior Prompt Engineer
Contract Length: 6+ Months
Location: Charlotte, NC 28262
(On-site, 3 days per week)

Job ref# 244049

Overview

We are seeking a Senior Prompt Engineer to support enterprise AI initiatives by standardizing and optimizing prompt engineering practices across multiple business units. This role plays a critical part in shaping how the organization designs, tests, and scales prompt strategies for Generative AI and large language model (LLM) applications.

Core Competencies

Understanding of LLM Behavior

• Deep knowledge of how large language models process tokens, context windows, and temperature settings.
• Familiarity with prompt injection risks and mitigation strategies.

Prompt Design & Optimization

• Expertise in techniques such as few-shot prompting, chain-of-thought, role prompting, and zero-shot learning.
• Ability to structure prompts for clarity, specificity, and adaptability.

Natural Language Processing (NLP) Fundamentals

• Understanding of tokenization, embeddings, and semantic similarity.
• Experience with text generation, summarization, and classification methods.

Critical Thinking & Creativity

• Strong analytical mindset to deconstruct complex tasks into efficient prompt sequences.
• Creative approach to balancing constraints and flexibility within prompts.

Evaluation & Iteration

• Experience designing A/B tests to measure prompt performance.
• Ability to use quantitative and qualitative metrics (e.g., BLEU, ROUGE, or human evaluation) to assess output quality.

Ethics & Safety

• Understanding of AI bias, fairness, and responsible AI practices.
• Ability to design safeguards against harmful or sensitive outputs.

Basic Programming Skills

• Proficiency in Python for automation and API integration.
• Familiarity with JSON for structured output handling.

Required Qualifications

• 3+ years of experience in AI/ML, NLP, or related fields with hands-on exposure to Generative AI systems.
• Strong understanding of LLMs, prompt-response dynamics, and model limitations.
• Proficiency with platforms such as OpenAI, Anthropic, Google Vertex AI, or similar.
• Excellent analytical and communication skills to bridge technical and non-technical stakeholders.
• Proven ability to document, standardize, and scale prompt engineering processes.

Preferred Qualifications

• Bachelor’s or Master’s degree in Computer Science, Data Science, Linguistics, or related discipline.
• Experience with advanced prompting techniques (e.g., chaining, retrieval-augmented generation (RAG), context injection).
• Familiarity with enterprise AI governance frameworks and risk mitigation strategies.
• Background in regulated industries such as finance or healthcare.

 

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

Strategic Staffing Solutions is currently looking for Data Governance Lead-Data Management Analyst w/ Regulatory Reporting, a W2 contract opportunity with one of our largest clients!

Candidates should be willing to work on our W2 ONLY, NO C2C

Job Title: Data Governance Lead-Data Management Analyst w/ Regulatory Reporting

 TOP SKILLS:5+ years in financial services with exposure to data management, FRY14 or similar regulatory reporting, wholesale lending operations, and project/business analysis with strong Excel and stakeholder coordination skills.

• Strong experience in Project Management, Business Analysis, and Wholesale Lending Operations functions and processes.
• Strong Excel / MS Suite skills required
• Data Management and Regulatory Reporting (FRY14, 2052A) a plus.
• note: This individual will be focused on all data quality & regulatory items.

 PROJECT DETAILS

This contractor will be working with the Data Management Operations Team to support FRY14 data quality, reporting, and regulatory remediation and implement sustainable CBO booking and servicing processes and controls going forward. This individual will be responsible for executing on regulatory deliverables and remediating defects on time in coordination with the CB Data Team, CBO Production SMEs, and BCMs.

DUTIES

Stakeholder Engagement & Support:

               Serve as a liaison to CBO teams, addressing inquiries related to FRY14 data elements, procedures, controls, defects, issues, and operational risk events (OREs).

               Provide timely support for oversight testing and requests from CBL, DMI, Audit, COSO, Integration Testing & Validation, and regulatory bodies.

 Issue Resolution & Root Cause Analysis:

               Serve as a liaison to CBO teams, addressing inquiries related to FRY14 data elements, procedures, controls, defects, issues, and operational risk events (OREs).

               Partner with Commercial Bank Data and CBO Booking and Servicing teams to identify and resolve root causes of FRY14 data defects and issues.

Relationship Management:

               Build and maintain strong partnerships across CBO Booking and Servicing, CIBLO, Commercial Bank Lending, Corporate Investment Banking, Business Controls Management

               Ability to apply wholesale loan processing knowledge to be an advocate for CBO Production Subject Matter Experts and to collaborate with them on defect and issue resolution.

 SOFT SKILL

• Strong organizational skills a must and able to keep track and manage multiple requests and priorities.
• Strong written and oral communication skills
• Able to work collaboratively with Data Management Operations and Commercial Banking Operations Subject Matter Experts (SME)

Required Qualifications:
5+ years of Data Management, Business Analysis, Analytics, or Project Management experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

 

“Beware of scams. S3 never asks for money during its onboarding process.”v

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

Job Title: Senior Project Manager – Contact Center Modernization

Charlotte. NC   ** Hybrid** 3 days/week on site, 2 days remote

Duration 12 months, possibility to convert

Role Type: W2 Contract Engagement-No C2C

Industry: Financial Services

Overview:

We are seeking a seasoned Senior Project Manager (PM5) to lead wave-based migrations as part of a high-profile Contact Center Modernization Initiative one of the largest and most strategic programs at The Bank, and a top 3 priority. This multi-year effort aims to consolidate contact center applications and transition customer-facing agents to a modern cloud platform by the end of 2027.

 Key Responsibilities:

• Lead end-to-end delivery of wave migrations, from discovery and development through deployment.
• Collaborate with business unit leaders and contact center partners to ensure successful migration and adoption.
• Influence executive stakeholders to prioritize and support migration efforts.
• Coordinate with a team of 16 project managers, ensuring alignment and shared learnings across the initiative.
• Manage complex scheduling demands, including potential overtime and on-site presence during critical migration phases.
• Drive change management and delivery strategies tailored to contact center operations and cloud platform transitions.
• Oversee integration of technologies such as IVR systems and agent scheduling tools.

Required Qualifications:

• Extensive experience in project management, change delivery, and change management within the financial services industry.
• Strong understanding of contact center operations and consumer banking.
• Proven ability to manage projects using both Waterfall and Agile methodologies.
• Experience with cloud platform migrations, especially involving customer service agents (preferred).
• Familiarity with technology integrations impacting agent performance and scheduling.
• Ability to work in a fast-paced, high-stakes environment with shifting priorities.

Additional Notes:

• This role may require on-site presence during specific wave migrations (Command Center support).
• Flexibility in work hours is expected during critical phases of the project.

Preferred Tools & Technologies:

• Experience with monday.com similar project management tools.
• Understanding of cloud technologies and their impact on contact center functionality.

 

 

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.

“Beware of scams. S3 never asks for money during its onboarding process.”

 
Job Title: SAP Ariba Contract Compliance Lead
Contract Length: 12+ Months
Location: Charlotte, NC — Hybrid (3 days/week onsite)
Pay: 60-65 an hr on W2

Job ref# 243930

Position Overview

We are seeking an experienced SAP Ariba Contract Compliance Lead to design, implement, and oversee a new Contract Compliance function within Procurement and Sourcing Enablement. This role is responsible for engineering a scalable process ensuring purchase orders (POs) are systematically linked to contracts, enhancing operational efficiency, compliance, and visibility across the organization. You will collaborate closely with Procurement, Contract Management, and Enabling Capabilities teams to build integrated solutions that streamline sourcing activities, reduce manual intervention, and strengthen audit readiness.

Key Responsibilities

Process Design & Implementation

• Lead the creation and rollout of a new contract compliance framework leveraging SAP Ariba.
  • Ensure all POs are accurately tied to contracts, improving traceability and reducing manual work.
  • Define and document end-to-end workflows across sourcing, contracting, and procurement.

SAP Ariba Expertise

• Serve as the subject matter expert (SME) for SAP Ariba Contracts, Sourcing (Upstream), and Buying & Invoicing (Downstream) modules.
  • Configure, test, and optimize Ariba functionalities to support contract compliance goals.
  • Collaborate with IT and integration teams to maintain seamless system connectivity and data flow.

Supplier Master Management

• Design and maintain a Supplier Master Data structure that supports sourcing strategies and contract hierarchies.
  • Ensure supplier records remain clean, accurate, and aligned with contractual obligations.

Cross-Functional Collaboration

• Partner with internal business and technical teams to align compliance initiatives with sourcing objectives.
  • Act as a liaison between procurement operations and technology functions.

Reporting & Monitoring

• Develop dashboards, KPIs, and compliance reports to track performance, efficiency, and supplier adherence.
  • Provide actionable insights and recommendations for continuous improvement.

Required Qualifications

• 5+ years of experience in Business Execution, Implementation, or Strategic Planning, or equivalent through consulting, training, military experience, or education.
  • Proven track record implementing and leading SAP Ariba contract compliance processes.
  • Strong understanding of SAP Ariba Contracts, Sourcing, and Buying & Invoicing modules.
  • Experience designing and supporting Supplier Master Data structures.
  • Deep knowledge of sourcing, contracting, and procurement processes in complex environments.
  • Exceptional communication, stakeholder engagement, and process design skills.
  • Demonstrated ability to drive adoption, support operations, and deliver measurable results.

Preferred Skills

• Background in large-scale Procurement Transformation or Sourcing Enablement initiatives.
  • Experience with compliance reporting, KPI development, and audit preparation.
  • Strong analytical mindset with the ability to simplify complex processes.

 

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

Job Title:  Java Full Stack Developer

Location CHARLOTTE NC   ** On-Site**

Duration: 12+ Months
Role Type: W2 Contract Engagement

Overview:
In this contingent resource assignment, you will consult on and participate in moderately complex software engineering initiatives supporting the Lightweight Workflow System (APPID – LWFS) within the SSAT team. The role involves hands-on development using Java, Angular, and NodeJS, with opportunities to contribute to large-scale planning, design, and performance engineering. You will collaborate with client personnel to deliver secure, compliant, and scalable solutions within a modern enterprise environment.

Responsibilities:

• Design, develop, and maintain full-stack Java applications with modern front-end frameworks such as Angular and NodeJS.
• Contribute to system architecture and design discussions for lightweight workflow tools using the Alfresco platform.
• Review and analyze software engineering challenges requiring evaluation of multiple technical factors.
• Participate in code reviews, testing, and performance tuning.
• Ensure solutions adhere to engineering best practices, security baselines, and compliance requirements.
• Collaborate with cross-functional teams across the Charlotte region to meet delivery milestones.

Required Qualifications:

• 4+ years of Software Engineering experience or equivalent through work, consulting, training, or education.
• Extensive hands-on coding experience with Core Java, Angular, and NodeJS.
• Experience with Spring Boot and full-stack development in enterprise environments.
• Working knowledge of performance engineering and cloud computing concepts.
• Strong understanding of software development lifecycle (SDLC), version control, and Agile practices.
• Excellent communication and collaboration skills.

Preferred Qualifications:

• Experience with the Alfresco Platform for workflow and content management.
• Familiarity with ReactJS or other JavaScript frameworks.
• Exposure to DevOps and CI/CD pipelines.

Job Title: Java Developer – Counterparty Credit Risk Technology

Location: Charlotte, NC (Hybrid)
Duration:  12 Month Contract
Pay:  $80/hr – W2 ONLY, NO C2C

Department: Capital Markets Risk Technology (CMRT) – Counterparty Credit Risk Technology Team

Overview

The role sits within the Counterparty Credit Risk Technology team, part of the broader Capital Markets Risk Technology (CMRT) group. CMRT partners with business stakeholders to identify, measure, aggregate, and report firm-wide market risk. The Counterparty Credit Risk Technology team specifically focuses on calculating exposure metrics, monitoring, and reporting counterparty credit limit overages.

Technology Stack

The team’s core risk simulation software is built on:

• Core Java

• SQL Server

• Autosys

• IBM Platform Symphony

• Coherence

This platform includes:

• Stress scenarios and stress testing frameworks to support internal stress testing and CCAR (Comprehensive Capital Analysis and Review).

• Risk simulation engine for Greeks, sensitivities, and simulated P&L vectors.

• High-performance distributed computation grid and in-memory caching capabilities.

Key Responsibilities

• Serve as an individual contributor in a technical and analytical capacity, developing software for various risk calculation processes.

• Collaborate directly with business and technology partners to gather and analyze requirements.

• Translate business specifications into detailed functional specifications.

• Design solutions that integrate seamlessly into existing architecture.

• Write high-quality, object-oriented Java code following best practices and design patterns.

• Create or modify SQL Server objects (tables, views, stored procedures, etc.).

• Perform thorough unit testing and document development activities.

• Analyze complex problems that require deep understanding of both computing and business/risk domains.

• Work with large-scale data sets, focusing on computational efficiency, scalability, and parallel processing.

• Ensure quality, maintainability, and extensibility of supported systems and risk applications.

• Contribute as a Team Engineer in an Agile environment, including attending daily scrums and sprint planning sessions.

Qualifications

• Strong proficiency in Java development and object-oriented design.

• Experience with SQL Server and database development.

• Knowledge of risk management, capital markets, or credit risk technology preferred.

• Experience with distributed computing, large-scale data processing, and performance optimization.

• Familiarity with Agile development methodologies.

• Strong problem-solving, documentation, and communication skills.