Title: Grievance & Appeals Coordinator
Location: Detroit, MI (Fully Remote)
Duration: 12+ Months
Role Type: W2 Contract Engagement
Pay Rate: $32-35/HR

Engagement Description
The Grievance and Appeals (G&A) Coordinator is responsible for processing appeals, grievances, complaints, and inquiries received from members, authorized representatives, and regulatory agencies. The coordinator is expected to analyze the customer’s concerns, conduct necessary research by leveraging various internal and external resources and contacts in order to make appropriate and accurate case decisions. Appeal Coordinators are expected to coordinate, facilitate, and conduct managerial level conferences with customers and their authorized representatives to gather and relay information. The coordinator is expected to keep an accurate documentation record that details steps and action taken to resolve the customer’s concerns. The outcome and resolution of all appeals, grievances, complaints, and inquiries is communicated via written correspondence to the customer using clear and simple language and include elements that satisfy corporate, regulatory, and accreditation timeframes, accuracy and response guidelines.

Top 3 Required Skills/Experience

• Analytical mindset- having the ability to examine a matter, the facts, contextual information and make an informed decision or implement a reasonable, rationale solution.
• Excellent written and verbal communication skills. Must be proficient in proofreading, spelling, grammar, punctuation, and mat
• Ability to analyze, interpret, apply reason and logic, conduct research, structure a clear and thorough response

Required Skills/Experience

• Ability to apply policies and procedures to arrive at accurate conclusions
• Ability to work in a fast-paced environment with tight deadlines and high-quality standards
• Problem solving aptitude
• Accuracy and strong attention to detail
• Ability to prioritize responsibilities and effectively manage time
• Ability to work effectively with management and part of a team to meet targets
• High regard for protecting confidentiality of member, employee, corporate and performance information.
• Previous customer service or concierge experience (not specifically in a CSR type role)
• Strong PC application and system skills- having the ability to navigate multiple computer systems and databases

Preferred Skills/Experience

• Background in writing and/or research

Education/Certifications

• Bachelors degree is required.
• English/writing field of study, Health Care Administration or related field, history, library studies, Juris Doctorate, etc.

*Beware of scams. S3 never asks for money during its onboarding process

Job Title: IT Project Discipline Engineer – Hiring FAST!
Industry: Utility
Location: Detroit, MI
Pay Rate: $70-75/HR on W2 Only – NO C2C
Setting: Hybrid Required (Remote is NOT an Option)
Duration: 24 months
Job ID: 245127

Required Qualifications:

• Bachelor’s Degree in a related field (i.e., Management Information Systems, Computer Information Systems) and at least five years of related IT experience.
• Understanding and awareness of the IT industry (e.g, emerging technologies, industry standards, support services, architectures, opensource initiatives, systems design & systems integration, and industry software development methodologies).
  
• Understanding and experience of various technical frameworks: Architecture, Security, Networking, Infrastructure, Cloud Services, CI/CD, and Telecommunications.
  
• Understanding of Software as a Service (SaaS), infrastructure as a service (IaaS), platform as a service (PaaS), SOA, APIs, microservices, event-driven IT, and predictive analytics architectures.
  
• Working IT knowledge in one or more of: application development, distributed computing, web development, SOA, large vendor systems, APIs, and big data, etc.
  
• Knowledge and understanding of software development methodologies (e.g., agile, etc.).
  
• Experience in identifying technical risks, issues, and implementing mitigation plans.
  
• Experience in providing guidance and development of technical performance plan including performance testing tools knowledge.
  
• Communicate effectively, both orally and written, at all levels, including internal or external parties.
  
• Ability to render decisions in collaboration with diverse support groups on architecture and engineering issues and methods.
  
• Ability to make clear and precise presentations at all levels of management.
  
• Ability to build customer loyalty by providing superior service to meet or exceed the needs and expectations of all customers.

Desired Qualifications:

• Master’s degree in Information Technology or Engineering.
  
• Industry recognized software architecture, technical architecture, and technical developer certifications, including software development methodologies (e.g., Agile).
  
• Experience in utilizing IT reporting tools and process mapping tools.

Responsibilities:

• Works with business, performing organization SMEs, and other technical teams to ensure design documentation & approvals of technical deliverables are completed per defined standards. Must be a team player and contribute to the overall success of each project assigned.
  
• Collaborates with various technical staff and/or clients to identify & assess requirements that effectively meet both functional and non-functional capabilities, including but not limited to: architecture, engineering, security, networking, telecommunications, performance, and technical deployment plans.
  
• Collaborates with project teams to ensure technical testing (load testing, penetration testing, etc.) needs are documented, validated, and approved by stakeholders.
  
• Collaborates with delivery teams and third-party vendors to follow implementation governance processes during project execution.
  
• Assists project managers and teams to develop and monitor technical issues, risks, and lessons learned, as well as coordinating with the technical project teams.
  
• Confirms that project deliverables are in alignment with company standards, practices, and processes.
  
• Reviews technical artifacts and drives technical governance.
  
• Utilizes a variety of operating system principles and tools to facilitate effective and innovative solutions.
  
• Leads and participates to improve practice platform processes and/or client processes.
  
• Mentors junior team members.
  
• Stays abreast of latest technologies and vendor offerings.
  
• Proficient in the use of Microsoft applications including Word, Excel, PowerPoint, TEAMS and OneNote
  
• Expected to work in the office 3 days per week, Tuesday, Wednesday and Thursdays. This requirement is subject to change.

Strategic Staffing Solutions is currently looking for a Grievance & Appeals Coordinator, a  W2 contract engagement with one of our largest clients in Detroit, MI! REMOTE!!

Title: Grievance & Appeals Coordinator
Location: Detroit, MI (Fully Remote)
Duration: 12+ Months

Engagement Description
The Grievance and Appeals (G&A) Coordinator is responsible for processing appeals, grievances, complaints, and inquiries received from members, authorized representatives, and regulatory agencies. The coordinator is expected to analyze the customer’s concerns, conduct necessary research by leveraging various internal and external resources and contacts in order to make appropriate and accurate case decisions. Appeal Coordinators are expected to coordinate, facilitate, and conduct managerial level conferences with customers and their authorized representatives to gather and relay information. The coordinator is expected to keep an accurate documentation record that details steps and action taken to resolve the customer’s concerns. The outcome and resolution of all appeals, grievances, complaints, and inquiries is communicated via written correspondence to the customer using clear and simple language and include elements that satisfy corporate, regulatory, and accreditation timeframes, accuracy and response guidelines.

Top 3 Required Skills/Experience

• Analytical mindset- having the ability to examine a matter, the facts, contextual information and make an informed decision or implement a reasonable, rationale solution.
• Excellent written and verbal communication skills. Must be proficient in proofreading, spelling, grammar, punctuation, and mat
• Ability to analyze, interpret, apply reason and logic, conduct research, structure a clear and thorough response

Required Skills/Experience

• Ability to apply policies and procedures to arrive at accurate conclusions
• Ability to work in a fast-paced environment with tight deadlines and high-quality standards
• Problem solving aptitude
• Accuracy and strong attention to detail
• Ability to prioritize responsibilities and effectively manage time
• Ability to work effectively with management and part of a team to meet targets
• High regard for protecting confidentiality of member, employee, corporate and performance information.
• Previous customer service or concierge experience (not specifically in a CSR type role)
• Strong PC application and system skills- having the ability to navigate multiple computer systems and databases

Preferred Skills/Experience

• Background in writing and/or research

Education/Certifications

• Bachelors degree is required.
• English/writing field of study, Health Care Administration or related field, history, library studies, Juris Doctorate, etc.

“Beware of scams. S3 never asks for money during its onboarding process.”

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

IT Infrastructure Project Manager
Detroit, MI (Hybrid/onsite T, W, Th)
W2 contract role (unable to do C2C)
2-year assignment

We are looking for Strong PM leaders, utility or technical experience preferred.  These are long term assignments.

Job Description:

• Responsible for project management including creation, monitoring and management of schedule, scope, budget and resource plans and status reporting.
• Responsible for implementation of infrastructure and security related software, hardware and services from project initiation to deployment and hand-off to support.
• Manages all aspects of implementation as it relates to technical delivery including compliance with IT (and other) processes and standards.
• Partners with business partners and technology experts to design and deploy solutions that deliver new capabilities and close gaps.
• Facilitates the team collaboration by providing hands on management of application development, developer-based ops support, and troubleshooting activities for enterprise applications as needed.
• Manages all internal and external technical resources in the delivery of technology solutions; plan and implement products, including assembly of all standard project artifacts and associated materials such as documentation, release notes, installation, quality and usage.
• Leads the delivery of projects across the IT portfolio, works with project sponsors, process owners & business relationship manager to develop, deliver and productionize IT infrastructure and security implementations.

Required Experience

• In-depth knowledge and experience with implementation of IT infrastructure and security related projects including those integrating with or leveraging cloud storage, SAAS and vendor installed software, hardware and appliances.
• ITIL Certification
• PMP Certification
• Bachelor’s Degree in an IT-related discipline & 4-plus year experience as an IT project manager focusing on design and/or software development / infrastructure projects, or (in lieu of a degree) a total of 8 years’ experience performing project management related functions in an IT organization

*Beware of scams. S3 never asks for money during its onboarding process

Strategic Staffing Solutions is currently looking for a Project Manager/Analytics Chief of Staff,a

W2 contract opportunity with one of our largest clients!

Project Manager/Analytics Chief of Staff

Location: Detroit, MI – 3 days in office
Duration: 12 months then eligible for Contract renewal

Role Type: W2 contract engagement 

Top Skills:

• Core Project Management, tracking multiple initiatives and deadlines
• Communication/powerpoint support – preparing documents/updates/word files for team alignment and executive presentations

Job Summary

 

Project Manager/Analytics Chief of Staff

• Drive alignment on enterprise‑wide Analytics and Digital opportunities and ensure follow‑through across the organization 
• Prepare, manage, and coordinate agendas, materials, and deliverables for Digital Technology Committee and Senior Leader meetings
• Develop high‑quality, executive‑ready PowerPoint presentations that clearly communicate strategy
• Scope and organize cross‑functional work to address leadership questions and feedback 
• Collaborate with cross‑functional teams to gather content, validate information, and ensure accuracy and consistency across communication decks 
• Translate strategic insights into structured communication decks, ensuring logical flow, clarity, and alignment with the client communication standards (corporate templates, formatting guidelines, and visual standards) 

Qualifications: 

• Demonstrates confident leadership and communicates with clarity, influence, and professionalism at all levels 
• Ability to handle confidential and sensitive information 
• Excellent project management and organizational effectiveness 
• Highly proactive, able to anticipate needs and navigate ambiguity 
• Strong analytical, synthesis, and strategic thinking abilities 
• Relationship‑builder with cross‑functional influence 

 “Beware of scams. S3 never asks for money during its onboarding process.”

Strategic Staffing Solutions is currently looking for a Cost Analyst, a W2 contract opportunity with one of our largest clients!

Top Skills:

• Preferred comparable industry experience
• Programs Pillar:Strong Data analytics skill and accrual knowledge
• Projects/ Substations Pillar:Strong accrual knowledge, flexibility, Underground and Substation experience
• Preferably strong Maximo knowledge, SAP.

Job Summary

 

General Job Summary

Monitors and analyzes project cost estimates, expenditures, and forecasts. Identifies areas of cost-saving opportunities and alerts management of any cost variances. Prepares monthly cost reports, work estimates, and budgets. Maintains project control procedures. No Supervisory Responsibilities. Assignments are received in the form of results expected, within operating policies and procedures. The incumbent has the discretion to select from alternative approaches; decisions may involve changes to normal work processes.

 

Key Accountabilities

• Collects, maintains, and analyzes planned vs. actual cost for assigned capital projects.
• Reports variances to the project management team with detailed commentary to support process outputs.
• Assist the project management team as needed in the overall financial processes.
• Supports contract administration in the change control process by performing cost reviews.
• Reports & analyzes key performance metrics; prepares ad hoc analyses as requested by project management.
• Alert Project Managers and management of potential project overruns and provide recommendations on forecast placeholders.
• Review project charges for inaccuracies or mischarges.
• Review progress payments to ensure there is a clear understanding of when the milestone will be met and expenses should be accounted for.

 

Minimum Education & Experience Requirements

Bachelor’s degree in Business, Accounting or Finance with 5 years of job-relevant experience

 

Other Qualifications: Preferred Skills

• 5 years of Financial experience
• MBA and/or CPA
• Professional certification in cost control (Association for the Advancement of Cost Engineering or equivalent);
• Experience in operating system software utilized by the Corporation (e.g Maximo, SAP R/3, SRM, BW)
• Association for the Advancement of Cost Engineering (AACE) certification
• Proficient in Earned Value Analysis
• Provides weekly reporting of purchase order analysis.
• Attend construction field updates and apply progress towards data.
• Proficient in Excel – Power Query
• Expertise with utilizing Databases
• SAP Work Mgt system
• Exposure to Primavera P6
• Analysis of Unbilled Liabilities, Timing
• Experience with Power BI

Other Requirements

• Written and verbal communication & advocacy skills consistent with the ability to present results of projects & research to all levels of the business unit and engage in persuasive written & verbal interaction.
• Intermediate-to-advanced analytical and project management skills.
• Working knowledge of financial & economic analysis, project & risk management.
• Ability to analyze complex financial data & develop optimal recommendations & solutions.
• Ability to work in a ‘team’ and/or ‘matrixed’ structure, supporting multiple clients, procedures & policy.
• Copes with multiple demands from superiors and/or subordinates & peers in a positive and evenhanded fashion; displays a calm demeanor under pressure.
• Well-developed organization and planning skills (typically acquired through at least 5 years of experience).
• Ability to apply project planning & implementation and/or continuous improvement principles (typically acquired through several years of experience in these areas) to affect tangible, positive outcomes.
• Proficiency in Excel, Word, and SAP sufficient to apply/support them with minimal instruction or guidance; this level of proficiency is typically attainable through 3+ year(s) of substantive experience with the applications

Additional Information

Incumbents may engage in all or some combination of the activities and accountabilities and utilize a variety of the competencies cited in this description depending upon the organization and role to which they are assigned. This description is intended to describe the general nature and level of work performed by incumbents in this job. It is not intended as an all-inclusive list of accountabilities or responsibilities, nor is it intended to limit the rights of supervisors or management representatives to assign, direct, and control the work of employees under their supervision.

 

 

“Beware of scams. S3 never asks for money during its onboarding process.”

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

Cost Analyst
Detroit, MI (Hybrid/onsite T, W, Th)
W2 contract role
12 months then eligible for renewal

Essential skills:

• Preferred utility industry experience
• Strong Data analytics skill and accrual knowledge
• Strong accrual knowledge, flexibility, Underground and Substation experience
• Preferably strong Maximo knowledge

General Job Summary

Monitors and analyzes project cost estimates, expenditures, and forecasts. Identifies areas of cost savings opportunities and alerts management of any cost variances. Prepares monthly cost reports, work estimates, and budgets. Maintains project control procedures.

Key Accountabilities

• Collects, maintains, and analyzes planned vs. actual cost for assigned capital projects.
• Reports variances to project management team with detailed commentary to support process outputs.
• Assist the project management team as needed in the overall financial processes.
• Supports contract administration in the change control process by performing cost reviews.
• Reports & analyzes key performance metrics; prepare ad hoc analyses as requested by project management.
• Alert Project Managers and management of potential project overruns and provide recommendations on forecast placeholders.
• Review project charges for inaccuracies or mischarges.
• Review progress payments to ensure there is a clear understanding of when the milestone will be met, and expenses should be accounted for.

Minimum Education Requirements

• Bachelor’s degree in Business, Accounting or Finance with 5 years of job-relevant experience

Preferred Qualifications

• 5 years of Financial experience
• MBA and/or CPA
• Professional certification in cost control (Association for the Advancement of Cost Engineering or equivalent);
• Experience in operating system software utilized by the Corporation (e.g Maximo, SAP R/3, SRM, BW)
• Association for the Advancement of Cost Engineering (AACE) certification
• Proficient in Earned Value Analysis
• Provides weekly reporting Purchase Order analysis
• Attend construction field updates and apply progress towards data
• Proficient in Excel – Power Query
• Expertise with utilizing Databases
• SAP Work Mgt system
• Exposure to Primavera P6
• Analysis of Unbilled Liabilities, Timing
• Experience with PowerBI

*Beware of scams. S3 never asks for money during its onboarding process

Title: Project Manager

 

Location:  Detroit, MI 48226, In Office  (Tue, Wed, Thu) 

Assignment: 2-year assignment
Pay: $71-75/hr W2 ONLY, NO C2C

 

Job Description:

• Responsible for project management including creation, monitoring and management of schedule, scope, budget and resource plans and status reporting.
• Responsible for implementation of infrastructure and security related software, hardware and services from project initiation to deployment and hand-off to support.
• Manages all aspects of implementation as it relates to technical delivery including compliance with IT (and other) processes and standards.
• Partners with business partners and technology experts to design and deploy solutions that deliver new capabilities and close gaps.
• Facilitates the team collaboration by providing hands on management of application development, developer-based ops support, and troubleshooting activities for enterprise applications as needed.
• Manages all internal and external technical resources in the delivery of technology solutions; plan and implement products, including assembly of all standard project artifacts and associated materials such as documentation, release notes, installation, quality and usage.
• Leads the delivery of projects across the IT portfolio, works with project sponsors, process owners & business relationship manager to develop, deliver and productionize IT infrastructure and security implementations.
• Description of Responsibilities
• Manage work through daily huddles and regular meetings – Project team huddle and status is owned by the DL (invite, agenda, participants and facilitation.) The DL is responsible for maintaining/tracking the progression of work (e.g. schedule, task list, action, etc.) The DL is responsible for ensuring all action items are captured and followed up on and closed. The DL is expected to escalate as necessary when they identify a issue/risk and are unable to resolve within context of huddle or if it has material impact on schedule, budget, etc.
•  Communicate status to stakeholders – Project stakeholder communication is the responsibility of the DL. It is necessary that the DL keep the project sponsor (and BRM manager) informed with timely and regular communication. The minimum expectations are the project status report and a regular stakeholder meeting. The communications should provide how key activities are tracking (e.g. schedule, budget, OCM, etc.) and early awareness of any issues or risks that will change project status (red or yellow) and opportunity to provide input/approve get-to-green plans (e.g. approve OT, add resources, etc.)

Key Responsibilities:

• Proven ability to manage risk by developing and executing mitigation and remediation plans
• Proven ability to identify, document and articulate the impact of changes in scope and other dimensions of project on budget, schedule and resources.
• Manage work through daily huddles and regular meetings
• Manages issues, risks, escalations, timelines, scope, resources, direct (assigned to project) and indirect (others impacted by project)
• Ensure timely delivery and maintain scope
• Communicate status to stakeholders
• Produce project metrics

Required Experience:

• In-depth knowledge and experience with implementation of IT infrastructure and security related projects including those integrating with or leveraging cloud storage, SAAS and vendor installed software, hardware and appliances.
• ITIL Certification
• PMP Certification
• Bachelor’s Degree in an IT-related discipline & 4-plus year experience as an IT project manager focusing on design and/or software development / infrastructure projects, or (in lieu of a degree) a total of 8 years’ experience performing project management related functions in an IT organization