Title: IT Delivery Lead – Healthcare payer systems
Location: Detroit, MI (Remote)
Duration: 12+ Months
Role Type: W2 Contract Engagement

Top Three Skills/Experience

• Manage project execution and IT delivery of healthcare payer projects, providing day-to-day project leadership
• Manage multiple work streams of IT project delivery including financial management via close coordination/cooperation with Business Leads and IT Technical Leads
• Able to facilitate/lead requirements gathering sessions and build the business requirements document

Engagement Description

• Overseeing/maintaining a multi-year cross-program execution schedule
• Monitoring inventory and development of technical widgets, vendor deliverables and other work packages involved in delivery of multiple, concurrent, cross-Program releases
• Participating in quality reviews of conceptual designs, detail designs and detail test plans
• Collaborating with project leadership teams and change control committee(s) to monitor dependencies and schedule impacts as they relate to project deployments
• Supporting IT leadership with issue, risk and defect resolution/escalations as appropriate
• Monitoring and supporting the adherence to the overall test strategy across programs
• Analyze and document information and data required to achieve business goals
• Conduct formal and informal meetings with appropriate subject matter experts in both large group and one-on-one sessions
• Facilitation/leading of detailed requirement sessions
• Define project scope
• Develop project work breakdown structures
• Develop project schedules, budget and resource forecast
• Develop project communication plans
• Provide status reporting consistent with the project communications plan
• Manage to work stream success through close coordination and cooperation with business leads and IT technical leads

Required Skills/Experience

• Mandatory – Prior Healthcare Payer processing systems (Claims, Membership, Eligibility, etc.)
• Facilitate the IT architecture solution and detailed design
• Providing strategic planning and comprehensive senior level technical consulting to IT senior management and senior technical staff
• Evaluating compliance with the organization’s technology standards
• Guiding and consulting with IT management and technical staffs regarding use of emerging technologies and associated services
• Participating in the evaluation, selection and application of new and emerging tools and techniques
• Has wide latitude in determining creative solutions to strategic and operational needs

Educational Requirements

• Master’s degree in related field preferred.

*Beware of scams. S3 never asks for money during its onboarding process

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

Strategic Staffing Solutions is currently looking for a business analyst for a W2 contract engagement with one of our largest clients in Detroit, MI!

Top 3 Required Skills/Experience 

1.  Minimum 1-year prior project experience in successfully supporting Delivery Managers and Leads in a project coordinator role, including assisting project and program managers in creating and maintaining project planning documents (i.e. project schedule, work plans, change controls, reports, etc.)

2.  Minimum 1 year project experience in supporting an IT Systems Development Life Cycle (SDLC) project process

3. Strong Excel, PowerPoint, Microsoft Project, Visio and SharePoint skills along with excellent note-taking, documentation and issue/action/decision tracking experience

ENGAGEMENT DESCRIPTION/SCOPE OF WORK 
– Microsoft Project coordination, including resource management and hours monitoring
– Coordination and tracking of multiple projects, interdependent milestones, and deliverables
– Assist with the facilitation and coordination of project staffing plans, including forecasting and resource on-boarding and offboarding scheduling
– Assist in the change request management process, including adhering to documentation standards and maintaining CR logs
– Maintenance of deliverable repository in SharePoint
– Miscellaneous administrative support to facilitate the successful completion of project deliverables

REQUIRED SKILLS/EXPERIENCE
– 1 year of relevant technical or business work experience required
– Basic knowledge of business operations and systems requirement processes
– Demonstrated excellent written and oral communication skills
– Strong organizational and follow-through skills, and particularly strong attention to detail
– Ability to work effectively with multiple project managers, delivery and team leads
– Ability to perform as a self-starter, with motivation to consistently produce high-quality results

PREFERRED SKILLS/EXPERIENCE
– Experience with a healthcare payer and/or Medicare Advantage
– Experience executing per the company’s Corporate Project Services Standards and Guidelines
– Experience as a Business Analyst documenting requirements
– Experience with resource management
– Project financial management, requirements gathering and documentation

EDUCATIONAL REQUIREMENTS
– Bachelor’s Degree in related field preferred

“Beware of scams. S3 never asks for money during its onboarding process.”

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

Senior IT Field Service Associate
1-year contract with eligibility for contract renewal 
Location: Warren, MI,Detroit, MI, Madison heights, MI (requires 100% Onsite Field support at various Hospitals)
Medical benefits are available—the client does not allow C2C or 1099, so you will be our W2 employee. 
Must have a valid driver’s license and proof of auto insurance.
Applicants must pass a technical prescreen to be considered.

Role Summary:

• Support of field service operations, assisting with administrative tasks, and contributing to surveys, data collection, and reporting.
• Ability to follow test scripts and successfully perform basic troubleshooting for login and print operations.
• Ability to deploy and verify basic computer functionality.

Key Skills:

• Sr. IT End User Device Technical Field Services knowledge.
• Foundational knowledge of Microsoft Office Applications (Excel focused).
• Experience with Epic TDR Readiness Activities (preferred but not required).
• Ability to learn quickly and provide feedback to team leaders.
• Strong communication and interpersonal skills.
• Previous clinical, technical, and workflow knowledge (preferred but not required).
• Ability to work well with team members and be self-directed in a dynamic clinical environment.

*Beware of scams. S3 never asks for money during its onboarding process

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

Strategic Staffing Solutions is currently looking for a Grievance & Appeals Coordinator

, a W2 contract engagement with one of our largest clients in Detroit, MI!

 Job Title: Grievance & Appeals Coordinator

Top 3 Required Skills/Experience –
• Experience handling a large load of work in a fast-paced environment and have computer skills!
• Insurance, Medicare/CMS knowledge
• Customer Service Experience

Engagement Description:

Process appeals and grievances, analyze, research, and provide comprehensive responses in accordance with established regulatory and accreditation guidelines.  Contact customers to gather information and communicate disposition of case. Conduct pertinent research in order to evaluate, respond to, and finalize case. Familiar with standard concepts, practices, and procedures for analyzing, interpreting data and applying contract and regulatory provisions.

Two (2) years customer service experience required.
Two (2) years health insurance experience and familiarity with health insurance state and federal regulations preferred.
Strong project management skills preferred.

Required Skills/Experience
• Writing Letters
• Analytical thinker
• Research Skills
• Multi-task

Preferred Skills/Experience

• Grievance and Appeals experience.
  
• Degree in Healthcare/computer skills
  
• Experience in analyzing a claim
  
• Experience in classification between a grievance/appeal/organizational determination.
  
• Letter writing
  
• Basic computer skills. How to save a PDF, how to navigate excel, learning new systems
  

Education/Certifications – Include: 

High School Diploma or GED required. 
Bachelor’s Degree in English, Communications or related field preferred.

“Beware of scams. S3 never asks for money during its onboarding process.”

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING! 

Strategic Staffing Solutions is currently looking for a Project Controls Specialist for a contract opportunity with one of our largest clients located in Detroit, MI!

Title: P6 Scheduler 
Location: Detroit, MI (Hybrid schedule) Monday and Friday work from home 
Duration: 12+ Months with extension
Role Type: W2 contract engagement

Job Summary:

Assists the project management teams by developing, monitoring and updating estimates and/or an integrated project plan and schedule so that the project may be executed in the most efficient manner possible. Applies methods and techniques, standards, processes, procedures, guidelines and templates, to efficiently manage, develop, and control project estimates/schedules.

Key Accountabilities

• Supports project team and estimating/scheduling personnel efforts toward the development of the project plan and translating the project plan into the project estimate/schedule.
• Develops and provides analysis of project estimates or schedules, including, as applicable, CPM software implementation, time impact and delay analysis, and review of periodic schedule updates.
• Ensures the credibility of the information contained in the estimate/schedule.
• Assists with the preparation of project time and/or cost claims.
• Develops and records project historical estimate/schedule information and lessons learned.
• Applies methodologies, techniques and tools, software, standards and guidelines for estimating and/or planning/scheduling; knowledgeable in application of estimating/scheduling software and application of the software.
• Ensures that required project estimating and/or planning/scheduling controls are appropriately implemented and maintained.
• Develops master and detail schedules inclusive of major milestones, detailed WBS, assignment of costs, labor and equipment to activities, resource leveling, etc.
• Monitors and updates schedule progress toward achieving the desired project completion date and informing management team of changes to schedule outcome.
• Prepares and provides schedule progress reports, trending charts, and schedule analysis and re-ports forecasts for all significant project activities.

Preferred

• Scheduler: 2+ years of experience working with Primavera, preferably P6
• Estimator: 2+ years of experience in construction estimating on large projects

*Beware of scams. S3 never asks for money during its onboarding process

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

Collections Representative
Detroit, MI (Hybrid; 3 days onsite/2 days remote)
W2 Contract 12+ Months
Hours: M-F 8am – 5pm
Pay Rate: $21/HR

Job Summary

The Collection Representative plays a critical role in reducing arrears and write-offs for residential and non-energy accounts. This position is responsible for resolving internal and external customer inquiries and complaints related to collection policies and procedures. The job role requires strong communication, analytical, and problem-solving skills while adhering to regulatory guidelines and company standards.

Key Accountabilities:

• Investigate, analyze, and resolve collection-related inquiries for residential and non-energy accounts.
• Handle customer transactions including, but not limited to:
  • Bill inquiries, past due balances, and balance transfers
  • Payment processing in compliance with PCI guidelines
  • Service turn-ons, disconnects, restores, and security deposits
  • Payment arrangements, refunds, and late fee adjustments
  • Service requests and restoration activities
• Update account information using customer input, internal tools (e.g., Collection Agent Assist Tool and Cloud for Customer C4C), and interdepartmental communications.
• Assist with low-income assistance programs and process income verification via designated tools.
• Attend Customer Resource Fairs and refer eligible customers to available resources and state low-income programs.
• Ensure compliance with MPSC Billing Practice Rules, Fair Debt Collection Practices Act, and other statutory regulations.
• Communicate professionally and courteously with customers, applying conflict resolution skills to resolve account issues.
• Identify and refer accounts involving:
  • Name switching, occupancy verification, high-risk flags
  • ID fraud, theft, probate, legal collections
  • Collection agencies, bankruptcy, and special handling
• Verify customer identity before disclosing account information
• Serve as a knowledgeable resource for employees and vendors regarding policies and procedures.
• Perform basic billing transactions and account adjustments.
• Initiate and respond to inbound/outbound customer communications.
• Administer account resolution through letters, emails, and phone calls.
• Participate in continuous improvement initiatives, identify process gaps and implement corrective strategies including PRTs and countermeasure implementation.
• Support storm assignments and emergency response efforts as needed.

Qualifications:

• High School diploma or equivalent
• Minimum of 3 years of customer contact experience
• Proficiency in corporate applications and data tools:
• SAP, Teams, Outlook, Accurint, Experian, Excel, Word
• Available for shift assignments
• Successful completion of required training and assessments
• Strong math aptitude
• Effective negotiation and organizational skills

*Beware of scams. S3 never asks for money during its onboarding process