Responsibilities include, but are not limited to, the following:

• Establishes a forward-looking vision for the product area, ensures quality technical delivery, reduces technical debt and drives modernization.
• Provides technical solutions and guidance on ServiceNow CMDB (Configuration Management Database), Discovery, ITAM (IT Asset Management), integrations and CSDM (Common Service Data Model)
• Continuously identify improvement and innovation opportunities on CMDB architecture, including data models, relationships, and attributes, that is align with industry best practices.
• Develop and design strategy to ensure data integrity and accuracy through data reconciliation, normalization, and data quality improvements.
• Design, define and enforce CMDB governance policies, standards, and procedures for data quality, access control, lifecycle management, and audit compliance.
• Provide architectural inputs on ServiceNow modules like CMDB, ITAM, and Service Mapping.
• Work with product management team in the creation and maintenance of CMDB, Discovery & ITAM roadmap.
• Collaborates with product management and other architects for overall architecture alignment.
• Train and mentor other team members of the ServiceNow Platform with strong focus on the Platform, CMDB, discovery, ITAM and CSDM.

Knowledge, Skills, and Experience:

• Understands ServiceNow, ITSM (Information Technology Service Management) processes, CSDM model, CMDB
• Flow Designer, Automated Test Framework (ATF), Catalog Development/Deployment End-End
• API testing, deployment, and integration
• Azure fundamentals, Azure DevOps
• Experience coordinating with multiple product teams.
• Communication across multiple end users/stakeholders, team player

Job Responsibilities

Design, develop, configure, and enhance Microsoft Dynamics 365–based CRM solutions to deliver improved functionality and user experience for internal and external customers. The role focuses on leveraging core Dynamics 365 capabilities and custom development to build robust, secure, and scalable CRM solutions.

This role supports the organization’s CRM platform strategy and contributes to the adoption, stabilization, and continuous improvement of Microsoft Dynamics 365.

Functional Responsibilities

• Design, develop, and configure Microsoft Dynamics 365 solutions using native platform capabilities and custom development where appropriate
• Enhance CRM functionality to support sales, service, or stakeholder management business processes
• Collaborate with developers, architects, and business SMEs within Agile scrum teams
• Translate business requirements into secure, scalable, and maintainable technical designs
• Design and maintain CRM data models, relationships, and security roles
• Build and support CRM integrations with enterprise systems using REST APIs
• Produce clear technical documentation so solutions can be supported and enhanced by other team members
• Support ongoing CRM enhancements and platform evolution as Dynamics capability matures

Technical Capabilities

Required

• Strong enterprise CRM fundamentals, including data modeling, security, workflow automation, and business process design
• Hands on experience with Microsoft Dynamics 365 (Sales, Customer Service, or xRM), including:

o Entity (table) configuration and relationship modeling

o Security roles, access controls, and data visibility

o Business rules, workflows, plugins, or automation

• Experience working on CRM implementations, enhancements, or early stage Dynamics adoption, recognizing that Dynamics tenure may be limited
• Experience building or supporting REST API integrations
• Strong communication skills and the ability to translate business requirements into technical solutions

Preferred (Plus Skills)

Salesforce Experience

• Experience developing with Apex, Visualforce, JavaScript, and Lightning Web Components
• Experience configuring Salesforce Flows, Approval Workflows, and Process Builder
• Deep understanding of the Salesforce security model, including Sharing Rules, Roles, Profiles, Permission Sets, and related access control mechanisms

Additional Plus Skills

• Experience working in environments with multiple CRM platforms or CRM platform transition
• Experience working in Agile delivery teams
• CRM certifications (Microsoft Dynamics 365 and/or Salesforce)

Provide Helpdesk phone support by troubleshooting access and system issues, assisting with portal registration, and providing navigation assistance for membership and billing self-service tools. Additional tasks include managing reporting tasks, providing training support, managing day-to-day responsibilities, and supporting special projects. Meeting deadlines and managing competing priorities are essential.

Top 3 Required Skills/Experience

• Demonstrated ability to solve problems independently, recommend effective solutions, and manage multiple priorities using strong organizational and analytical skills in a fast-paced environment.
• Self-starter with a proactive mindset and the ability to navigate challenges and adapt quickly to changing priorities.
• Excellent interpersonal, written, and oral communication skills.

Required Skills/Experience – The rest of the required skills/experience. Include:

• One to three years in healthcare membership and billing, or helpdesk/customer service role, with a strong emphasis on customer support, issue resolution, and service excellence.
• Ability to make decisions within scope of responsibility where operational guidelines/procedures are non-existent required.
• High proficiency with Microsoft Word and Excel; familiarity with Microsoft Teams.

Preferred Skills/Experience – Optional but preferred skills/experience. Include:

• Working knowledge of healthcare insurance payer systems/applications

Vendor Master Data Analyst (MDG Administrator)

Position Summary

The Vendor Master Data Analyst is responsible for the governance, creation, maintenance, and quality of third-party vendor master data within the Master Data Governance (MDG) platform. This role ensures vendor records are accurate, compliant, and maintained in accordance with company policies, internal controls, and regulatory requirements. The position partners with Procurement, Accounts Payable, Tax, Treasury, Compliance, and business stakeholders to support efficient vendor onboarding and master data maintenance processes.

Key Responsibilities

· Create, update, extend, block, and deactivate third-party vendor master records in the MDG system.
· Review and validate vendor onboarding and maintenance requests for completeness and compliance with governance standards.
· Maintain vendor data including legal entity information, addresses, banking details, tax information, and payment attributes.
· Ensure all master data changes follow established approval workflows, segregation of duties (SoD), and audit requirements.
· Monitor and improve vendor master data quality by identifying and resolving duplicates, inaccuracies, and data inconsistencies.
· Manage MDG workflow queues and process requests within defined service level agreements (SLAs).
· Collaborate with internal stakeholders to resolve vendor data issues and obtain required approvals.
· Support internal and external audits by maintaining accurate documentation and audit trails.
· Participate in data governance initiatives, process improvements, system enhancements, and testing activities.
· Develop and maintain standard operating procedures related to vendor master data management.

Qualifications

· Bachelor’s degree in business, Finance, Accounting, Information Systems, or a related field.
· Experience in Vendor Master Data Management, Master Data Governance (MDG), Shared Services, Procurement, or Procure-to-Pay (P2P) processes.
· Knowledge of ERP systems such as SAP MDG, SAP S/4HANA, SAP ECC, Oracle, or equivalent platforms.
· Strong understanding of data governance, compliance, and internal controls.
· Excellent analytical, problem-solving, and stakeholder management skills.
· Strong attention to detail with a focus on data accuracy and quality.
· Willing to report night shift work schedule

STRATEGIC STAFFING SOLUTIONS (S3)
Position: Senior Quality Assurance Analyst
Work Set-Up: WFH with twice per month site visits due to urgent tasks or team calibration
Office Location: Makati, Philippines
Schedule: Night Shift (US Timezone)

We are looking for a Healthcare Quality Assurance Analyst for Healthcare Systems (NASCO/EPIC). The Quality Assurance Engineer will be an expert with different widely used US healthcare claims processing and administration software. Primarily used by health insurance companies, healthcare providers, and payers for managing claims, billing, enrollment, benefits, and provider data.

As a Senior QA Analyst, you will lead comprehensive quality assurance initiatives for enterprise-level applications and serve as a testing subject matter expert. You will design advanced testing strategies, conduct complex system validations, and ensure quality standards across multiple projects and platforms. Your role involves leading risk assessment activities, establishing testing best practices, and providing technical leadership to QA team members. You will coordinate with senior stakeholders, manage testing deliverables, and drive continuous improvement in testing processes, methodologies, and team capabilities while ensuring comprehensive coverage of functional, integration, and user acceptance testing requirements.

Responsibilities

• Lead complex testing initiatives and coordinate testing across multiple projects.
• Design comprehensive test strategies and testing approaches for enterprise applications.
• Perform advanced exploratory testing and security testing validation.
• Lead requirement analysis and provide testing estimates for project planning.
• Establish testing standards, processes, and best practices for the team.
• Conduct risk assessment and develop risk-based testing strategies.
• Mentor QA Analysts and Associate QA Analysts
• Collaborate with architects and senior developers on testability requirements.
• Lead user acceptance testing coordination and stakeholder communication.
• Drive test process improvements and quality metrics reporting.

Minimum Requirements

• Bachelor’s degree in Computer Science, IT, Engineering, or related field
• 4-8 years of experience in Software Quality Assurance
• Advanced understanding of SDLC, STLC, and multiple QA methodologies
• Experience leading testing projects and mentoring team members.
• Strong expertise in test strategy development and risk assessment
• Advanced SQL skills and database testing experience
• Experience with enterprise-level application testing
• Strong leadership and communication skills

Key Skills

• Expert-level manual testing and exploratory testing techniques
• Advanced test strategy design and risk-based testing
• Enterprise application testing and system integration testing
• Performance testing understanding and coordination with specialists.
• Security testing basics and vulnerability assessment
• Advanced database testing and data validation techniques
• Test process optimization and quality metrics analysis.
• Stakeholder management and cross-functional collaboration

Tools Proficiency

• Required: Advanced Jira administration, qTest, complex SQL, API Tools (ReadyAPI/Postman/Etc.), test management tools
• Nice to Have: NeoLoad, Tosca (for understanding automation capabilities), security testing tools, performance monitoring tools.

Certifications (recommended)

• ISTQB Advanced Test Analyst
• ISTQB Advanced Test Manager
• Certified Quality Engineer (CQE)
• Agile Testing Advanced certifications
• Security testing certifications

Company offers:

• Excellent environment to grow in the organization, which focuses on testing practice development
• Attractive salary package
• Hybrid work schedule
• Government statutory benefits inclusive of 13th month pay
• HMO
• Each new hire will pass the Tricentis TOSCA certification program

U.S. Tax Analyst

Job Summary
The Tax Contractor – US Tax Support Team supports the company’s U.S. tax reporting and compliance functions, with primary focus on 1099 and 1042 processes. This role involves reviewing and analyzing invoices, vendor and supplier accounts review, tax documentation, and related transactions to help ensure accurate withholding, reporting, and filing in accordance with IRS and applicable state requirements. The position performs administrative tax compliance activities that require diligence, judgment, and basic analysis, including validating supplier tax classifications, identifying reportable payments, flagging accounts appropriately, and coordinating with the team and internal stakeholders to support timely and accurate compliance outcomes.

Key Responsibilities
• Develop understanding of the Invoice review and Vendor accounts review workflow, including process objectives, logic, risks, and interdependencies with financial and enterprise systems.
• Participate in 1099 and 1042 review processes in preparation for annual tax reporting, including:
• Conducting taxability assessments based on submitted tax forms before vendor setup in SAP or S4Hanan.
• Post-reviewing invoices or transactions daily for taxable/reportable vendor accounts.
• Supporting compliance efforts such as tax form solicitation, TIN matching, and state tax reviews.
• Review and process incoming tax-related mails and pouches, including scanning, organizing, and routing documents to support proper documentation, audit trail, and timely compliance review.
• Serve as a backup for supplier portal approval roles to ensure business continuity.
• Identify and implement process improvements to enhance quality, efficiency, and effectiveness.
• Promote continuous improvement by streamlining and standardizing processes while maintaining robust controls.
• Apply critical thinking and healthy skepticism to established processes to identify opportunities for simplification and enhancement.

Required Qualifications:
• Bachelor’s Degree in Accounting
• Good oral and written communication skills
• Excellent analytical, teamwork, and customer service skills
• Proactive, results-driven, and customer-focused mindset
• Ability to work effectively with colleagues from diverse cultural backgrounds.
• Familiarity with handling sensitive personal data and compliance with data privacy laws.
• Must be able to work a dedicated night shift schedule throughout the duration of the assignment.

Preferred Qualifications:
• Experience in SAP/JDE is an advantage, but not required
• With at least three years’ work experience

Job Title:
Invoice Analyst

Job Description Summary:
Performs commercial reviews of supplier invoices against contractual agreements to ensure compliance with approved contract terms, pricing structures, and commercial requirements prior to payment processing. The Invoice Analyst serves as a key control point between contract management, procurement, and accounts payable functions by validating invoice accuracy, identifying discrepancies, and supporting the resolution of commercial issues with stakeholders.

As a Invoice Analyst, you will:
• Review supplier contracts and commercial agreements to understand applicable terms, pricing schedules, payment conditions, and contractual obligations.
• Validate supplier invoices against contract terms and requirements before payment processing.
• Ensure invoices comply with agreed pricing, rates, milestones, payment schedules, and other contractual provisions.
• Identify, investigate, and resolve invoice discrepancies, exceptions, and non-compliance issues.
• Collaborate with procurement, contract management, accounts payable, and business stakeholders to resolve commercial and payment-related concerns.
• Maintain accurate documentation of invoice reviews, findings, and supporting evidence.
• Support audit and compliance activities by providing documentation and analysis related to invoice validation processes.
• Monitor invoice review activities to ensure timely processing and adherence to internal controls.
• Recommend process improvements to enhance invoice validation efficiency, accuracy, and compliance.
• Communicate findings and recommendations effectively to internal and external stakeholders.

Specific Responsibilities
1. Invoice Verification and Validation
Review and validate project-related invoices to ensure alignment with approved contracts, purchase orders, pricing schedules, and contractual terms.
Verify the accuracy, completeness, and legitimacy of invoice submissions prior to payment processing.
Identify potential duplicate, erroneous, or fraudulent invoices and take appropriate action to prevent overpayments.
Ensure invoice approvals and supporting documentation comply with established controls and policies.

2. Contract Compliance Monitoring
Monitor adherence to contract terms, conditions, and commercial agreements.
Evaluate invoiced charges against contractual pricing, service rates, milestones, and deliverables.
Escalate exceptions, non-compliance issues, and contractual deviations to relevant stakeholders.

3. Discrepancy Investigation and Resolution
Investigate inconsistencies between invoices, purchase orders, contracts, delivery receipts, and supporting documents.
Coordinate with vendors, procurement teams, project managers, and finance personnel to resolve billing issues and disputes.
Maintain accurate records of investigations, findings, corrective actions, and resolutions.

4. Audit Readiness and Documentation Management
Maintain complete, accurate, and auditable records supporting invoice reviews and contract compliance activities.
Ensure all documentation is readily available for internal and external audits.
Support audit inquiries by providing evidence, transaction history, and compliance documentation.
Identify control gaps and recommend process improvements to strengthen governance and compliance.

5. Risk Management and Controls
Identify financial, operational, and compliance risks associated with contract and invoice management processes.
Support the implementation and monitoring of internal controls designed to mitigate risks.
Conduct proactive reviews and trend analysis to detect potential process weaknesses or control violations.

6. Stakeholder Collaboration
Partner with Procurement, Supply Chain, Accounts Payable, Project Teams, Legal, and Vendors to address contract and invoice-related concerns.
Provide guidance on contract compliance requirements and invoice validation processes.
Facilitate effective communication among stakeholders to ensure timely issue resolution.

7. Continuous Improvement and Cost Optimization
Recommend process enhancements that improve efficiency, accuracy, and compliance.
Support initiatives aimed at reducing financial leakage and optimizing contract-related expenditures.

Requirements:
• Bachelor’s degree in Business Administration, Finance, Accounting, Supply Chain Management, Commerce, or a related field (or equivalent experience).
• Experience in contract management, invoice verification, accounts payable, procurement, commercial operations, or a related function.
• Strong analytical and problem-solving skills.
• High attention to detail and ability to identify discrepancies in financial and contractual information.
• Ability to interpret contractual language, commercial terms, and payment requirements.
• Experience reviewing and validating financial or commercial documentation.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Ability to collaborate effectively with cross-functional stakeholders.

Job Description Summary:

Provides functional expertise in SAP Financial Accounting with a focus on General Ledger (GL) and Month-End Close (MEC) processes. This role partners closely with finance stakeholders and project teams to support, enhance, and optimize SAP solutions that enable accurate financial reporting, efficient close cycles, and compliance with Chevron standards. The analyst plays a key role in MEC-related initiatives, ensuring system alignment with evolving business requirements and delivering reliable financial operations support.

As an SAP Functional Analyst, you will:

Serve as a subject matter expert (SME) in SAP Financial Accounting, with deep specialization in General Ledger processes.

Support and enhance Month-End Close (MEC) activities, ensuring system functionality aligns with business timelines and reporting requirements.

Collaborate with finance teams, business users, and IT stakeholders to gather, analyze, and translate business requirements into SAP solutions.

Configure and maintain SAP FI-GL modules, ensuring accuracy, efficiency, and compliance with accounting standards.

Support MEC-related projects, including process improvements, system enhancements, and automation initiatives.

Troubleshoot and resolve SAP functional issues related to General Ledger and financial close processes.

Perform impact analysis, testing, and validation for system changes, ensuring minimal disruption to business operations.

Develop and maintain documentation for configurations, processes, and system changes.

Partner with cross-functional teams (e.g., Controlling, SAP Technical, Data teams) to ensure end-to-end integration and data integrity.

Drive continuous improvement initiatives to streamline financial close processes and enhance reporting capabilities.

Stay current with SAP best practices and financial systems trends to support ongoing optimization.

Requirements:

Bachelor’s degree in Accounting, Finance, Information Systems, or a related field (or equivalent experience).

Proven experience as an SAP Functional Analyst with strong expertise in SAP FI, specifically General Ledger.

Hands-on experience supporting Month-End Close (MEC) processes in an SAP environment.

Solid understanding of financial accounting principles and reporting requirements.

Experience with SAP configuration and support for FI-GL modules.

Strong analytical and problem-solving skills with attention to detail.

Experience working with business stakeholders to translate requirements into system solutions.

Ability to manage multiple priorities in a fast-paced environment.

Excellent communication and collaboration skills.

Preferred Qualifications:

Experience supporting or leading MEC-related transformation or optimization projects.

Knowledge of SAP S/4HANA Finance capabilities.

Experience with financial integrations across SAP modules (e.g., Controlling, Accounts Payable/Receivable).

Exposure to automation or digital finance initiatives.

Strong stakeholder management and consulting skills.

Experience working in a global, matrixed organization.

Job Responsibilities

Design, develop, configure, and enhance Microsoft Dynamics 365–based CRM solutions to deliver improved functionality and user experience for internal and external customers. The role focuses on leveraging core Dynamics 365 capabilities and custom development to build robust, secure, and scalable CRM solutions.

This role supports the organization’s CRM platform strategy and contributes to the adoption, stabilization, and continuous improvement of Microsoft Dynamics 365.

Functional Responsibilities

• Design, develop, and configure Microsoft Dynamics 365 solutions using native platform capabilities and custom development where appropriate
• Enhance CRM functionality to support sales, service, or stakeholder management business processes
• Collaborate with developers, architects, and business SMEs within Agile scrum teams
• Translate business requirements into secure, scalable, and maintainable technical designs
• Design and maintain CRM data models, relationships, and security roles
• Build and support CRM integrations with enterprise systems using REST APIs
• Produce clear technical documentation so solutions can be supported and enhanced by other team members
• Support ongoing CRM enhancements and platform evolution as Dynamics capability matures

Technical Capabilities

Required

• Strong enterprise CRM fundamentals, including data modeling, security, workflow automation, and business process design
• Hands on experience with Microsoft Dynamics 365 (Sales, Customer Service, or xRM), including:

o Entity (table) configuration and relationship modeling

o Security roles, access controls, and data visibility

o Business rules, workflows, plugins, or automation

• Experience working on CRM implementations, enhancements, or early stage Dynamics adoption, recognizing that Dynamics tenure may be limited
• Experience building or supporting REST API integrations
• Strong communication skills and the ability to translate business requirements into technical solutions

Preferred (Plus Skills)

Salesforce Experience

• Experience developing with Apex, Visualforce, JavaScript, and Lightning Web Components
• Experience configuring Salesforce Flows, Approval Workflows, and Process Builder
• Deep understanding of the Salesforce security model, including Sharing Rules, Roles, Profiles, Permission Sets, and related access control mechanisms

Additional Plus Skills

• Experience working in environments with multiple CRM platforms or CRM platform transition
• Experience working in Agile delivery teams
• CRM certifications (Microsoft Dynamics 365 and/or Salesforce)