Credit Bureau Specialist – 243660 #GSGJP00004289 (Draper)

Pay rate: $24.17/hourly as a W2 pay rate without paid days off and without paid holidays.
Work Location:  Draper, UT 84020 – 5 days onsite per week, Monday to Friday
Duration: 12 months to begin with

Responsibilities:

• Be the subject matter expert while managing multiple high-risk function queues.
• Document steps taken while efficiently and accurately completing customer requests through casework.
• Handle high-risk casework such as Credit Bureau disputes and notifications.
• Participate in projects or process improvements to drive operational excellence.
• Research escalated customer disputes and requests and provide customer-centric resolutions.
• Abide by applicable regulatory and departmental policies and procedures.
• Contribute feedback to develop new content and refine existing processes and procedures.

Qualifications:

• Prior experience working with the major credit bureaus and their proprietary products preferred.
• Prior financial industry experience.
• Prior data furnishing experience preferred.
• Strong analytical ability required.
• Prior credit bureau dispute and operations experience.
• Experience with QA and UAT of Metro2 mapping and mitigation of rejections.
• Proficient skills with Excel, Word, and PowerPoint required.
• Experience using SQL, SAS, or comparable data mining and query tools a plus.
• Bachelor’s degree preferred or equivalent work experience.