STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!
This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.
“Beware of scams. S3 never asks for money during its onboarding process.”
Job Title: QA Tester
Contract Length: 12+ Months
Location: Phoenix, AZ 85085
Job ref# 244082
Role Overview
Will independently execute quality control testing projects of simple to medium complexity within the mortgage domain. This role is responsible for reviewing and analyzing pre-recorded calls from loan originators, processors, and closers to ensure compliance with regulatory standards and company procedures.
The ideal candidate will bring hands-on mortgage experience, strong analytical skills, and working knowledge of key regulations such as Reg Z, ECOA/Regulation B, UDAAP, and GLBA.
Key Responsibilities
- Conduct comprehensive quality control testing on loan origination and processing calls, ensuring adherence to all regulatory and internal compliance standards.
- Listen to 15–20 pre-recorded calls daily, evaluating accuracy, compliance, and adherence to required scripts and procedures.
- Utilize call recording platforms, compliance checklists, and regulatory tools to score and document call performance.
- Create and execute test cases and user stories for mortgage-related testing projects, based on business and end-user requirements.
- Identify, document, and track defects or noncompliance issues, ensuring resolution within defined timeframes.
- Collaborate with software development and compliance teams to troubleshoot and remediate issues in both test and production environments.
- Generate and maintain test metrics and reporting, summarizing key findings for Test Leads and senior stakeholders.
- Support continuous improvement by recommending enhancements to call quality, compliance monitoring, and overall testing efficiency.
Top 3 Required Skills/Experience
- Mortgage Industry Experience (2+ years): Proven background in mortgage underwriting, loan origination, processing, or similar functions (loan officer, mortgage broker, or secondary marketing experience).
- Regulatory Knowledge: Familiarity with Reg Z, ECOA/Regulation B, UDAAP, and GLBA compliance requirements.
- Call Monitoring Expertise: Experience reviewing or auditing recorded calls for mortgage banking or compliance purposes.
Required Technical Proficiencies
- Call Recording Platforms (for reviewing and scoring recorded mortgage calls)
- Quality Control Testing Questionnaires and Checklists
- Regulatory Websites and Research Tools
- Microsoft Excel (for tracking and reporting metrics)
- Email and Collaboration Tools
Daily Duties Using Technology Tools
- Review and score recorded mortgage-related calls using a compliance checklist.
- Document findings and compliance outcomes in Excel or quality tracking tools.
- Reference regulatory resources for validation of compliance points.
- Communicate with internal teams through email and collaboration platforms for issue tracking and feedback.
Additional Details
- Must be able to work onsite
- Ability to work independently with minimal supervision while managing multiple call reviews per day.
- Strong communication, documentation, and attention to detail are essential.
- Prior loan origination or processing experience is strongly preferred.
