Job Description: Technical Writer – IT / Enterprise Systems
Location: Charlotte, NC (Hybrid)
Contract Length: 12 Month Contract
Pay: $50/hr W2 ONLY, NO C2C
Overview
We are seeking a Technical Writer with strong experience in the IT and enterprise systems domain to produce clear, accurate, and user-friendly documentation. This role focuses on translating complex technical concepts into accessible content for a variety of audiences, including engineers, system administrators, business users, and non-technical stakeholders. The ideal candidate is detail-oriented, adaptable, and collaborative, with excellent communication skills and the ability to manage multiple priorities in a fast-paced environment.
Responsibilities
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Create, edit, and maintain technical documentation for enterprise IT systems, applications, and processes.
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Translate complex technical concepts into clear, concise content tailored to technical and non-technical audiences.
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Collaborate with engineers, architects, developers, and business stakeholders to gather information and validate technical accuracy.
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Develop user guides, system documentation, process flows, knowledge base articles, and release notes.
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Ensure documentation aligns with organizational standards, style guides, and compliance requirements.
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Manage document versioning, reviews, and approvals.
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Maintain documentation repositories and content management systems.
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Identify documentation gaps and proactively recommend improvements.
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Support change management initiatives by updating documentation for new system releases and process updates.
Required Skills & Experience
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Proven experience as a Technical Writer in an IT or enterprise technology environment.
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Ability to understand and document complex technical systems and workflows.
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Strong written and verbal communication skills with exceptional attention to detail.
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Experience working with subject matter experts to gather and validate technical content.
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Proficiency with documentation tools and content management platforms (e.g., Confluence, SharePoint, MadCap Flare, or similar).
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Ability to manage multiple documentation projects simultaneously and meet deadlines.
Preferred Qualifications
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Familiarity with software development or infrastructure environments.
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Experience documenting APIs, system integrations, or cloud platforms.
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Knowledge of Agile or DevOps environments.
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Experience creating visual documentation such as process diagrams or system flow charts.
Soft Skills
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Highly organized and detail-focused.
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Strong collaboration and stakeholder engagement skills.
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Ability to adapt quickly to changing priorities.
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Self-driven and proactive in identifying documentation needs.