Senior Site Reliability Engineer

Location: Charlotte, NC (1525 W W T Harris Blvd)
Work Model: Hybrid – 3 days onsite (mandatory, set days may change monthly)
Duration: 18-month contract (strong possibility of extension)

Overview

We are seeking a Senior Site Reliability Engineer (SRE) to support mission-critical banking applications within a large enterprise financial environment. This role blends software engineering principles with operational excellence to improve reliability, automation, observability, and overall platform performance.

This position is part of a global SRE organization (18 members globally, 8 in the U.S.) and will focus more heavily on SRE engineering than application support, though both are required.

Key Responsibilities

• Define and manage SLOs, SLIs, and error budgets with key stakeholders

• Build and enhance observability, telemetry, and monitoring capabilities

• Identify and implement automation opportunities to reduce operational toil

• Lead production readiness activities (NFRs, Permit to Operate)

• Provide high-level application support for critical systems

• Proactively prevent incidents through preventative troubleshooting and architectural improvements

• Influence middle and senior leadership through strong communication and technical credibility

Required Qualifications

• 2+ years of senior-level SRE experience

• 2+ years working with AutoSys and Oracle

• 2+ years supporting applications on Kubernetes and/or OpenShift

• Experience supporting environments in GCP

• Strong knowledge of observability tools:

  • AppDynamics

  • ThousandEyes

  • Aternity

• Database knowledge

• Strong written and verbal communication skills

• Experience in financial services or banking environments preferred

Environment & Expectations

• Highly regulated financial services environment

• Combination of individual contributor work and team collaboration

• Rotational support every 4–5 weeks (weekend or 5–9 PM shift; still 40-hour work week)

• Must be comfortable speaking in depth about prior technical experience

Ideal Candidate

• Deep technical SRE background in enterprise banking

• Strong automation mindset

• Able to architect preventative solutions, not just react to incidents

• Confident communicator capable of influencing stakeholders

• Comfortable working hybrid in Charlotte