Job Title: Senior Product Manager
Location: Chandler, AZ – Irving, TX – Charlotte, NC
Duration: 12 Months + Possibility to Extend and/or Convert to FTE
Pay Rate: $66/HR (W2 Only)
Job/Role Description:
- This role supports the execution of a strategic initiative to build a merchant services digital application, acting as both a product owner and senior business analyst.
- The position partners closely with product owners and technology teams to perform analysis, gather requirements, and design solutions that deliver strong customer and business outcomes.
- This position drives delivery through proactive task identification and execution, cross-functional collaboration, and support of business readiness activities for sales and operations teams.
- Facilitate requirements elicitation through workshops, interviews, and discovery sessions to define features, user stories, and acceptance criteria
- Perform business process analysis, gap analysis, and impact analysis to support solution design and implementation
- Collaborate with technology, sales, operations, risk, and design teams to achieve stakeholder alignment and manage expectations effectively
- Simplify complex product and risk rules into clear, customer-friendly digital flows while balancing regulatory/compliance requirements and technical feasibility
- Leverage AI tools (such as Copilot) along with strong project management and organizational skills to accelerate work and ensure on-time delivery of results
- Participate in daily stand-ups, work closely with the primary product owner, and proactively track and execute assigned tasks
- Identify use cases and support user acceptance testing and business readiness deliverables
- Create clear progress updates and presentations to communicate initiative status to stakeholders
- Apply end-to-end funnel understanding (prospect through onboarding) and integration awareness to improve digital application experiences
Required Qualifications
- Proven experience in requirements elicitation, business process analysis & modeling, feature creation, and acceptance criteria definition
- Strong stakeholder alignment, expectation management, and cross-functional collaboration skills (Product, Technology, Risk, Operations, Design)
- Solid understanding of digital application flows, end-to-end funnels, APIs, integrations, and enterprise system architecture
- Experience with Agile tools (Jira, Confluence) and familiarity with Agile frameworks (Scrum, Kanban, SAFe)
- Knowledge of UX/UI fundamentals, journey mapping, funnel optimization, and accessibility principles
- Understanding of risk identification, regulatory requirements (KYC, AML, etc.), policy adherence, and documentation discipline
- Demonstrated ability to work independently as a self-starter who can hit the ground running, proactively identify/track/execute tasks, and dig deeply into complex work
- Strong analytical, problem-solving, and data analysis skills with the ability to generate insights and support reporting
- Excellent facilitation, written, and oral communication skills, including experience creating clear presentations and updates
- Ability to prioritize and deliver in a fast-paced, hybrid environment (3 days on-site, Monday–Friday, 8am–5pm local time) while maintaining strong attention to detail
- Merchant services or payments industry experience preferred
- Experience with product vision/strategy, roadmap planning, metrics/KPI definition, backlog ownership, and sprint planning a plus