Job Title: Operations Analyst – Insurance Services
Location: Cohoes, NY
Duration: 6 months + with possibility of extension/converting
Pay Rate: $26/HR
Job/Role Description:
- This role supports insurance services operations within a financial services environment, working with internal teams and third-party insurance carriers to ensure accurate and timely processing.
- Prepare and review new insurance applications and related documentation as requested by the business.
- Work directly with third-party insurance carriers to ensure proper implementation and processing of applications.
- Coordinate and process team-specific operational tasks while maintaining a high level of accuracy.
- Perform quality reviews of completed work to ensure data accuracy and adherence to established procedures.
- Work across multiple systems and platforms to process transactions and maintain accurate information.
- Collaborate with different teams and business partners to research and resolve ongoing issues.
- Provide operational support and assist with special projects as requested.
- Apply sound business judgment to identify unusual or potentially suspicious activities and escalate issues when appropriate.
- Maintain compliance with established policies and procedures related to quality, client service, information security, and regulatory requirements.
- Work effectively in a fast-paced, team-oriented environment while managing multiple priorities and deadlines.
Required Qualifications
- Bachelor’s degree
- Working knowledge of Microsoft Office products, including Word, PowerPoint, Outlook, and Windows
- Microsoft Excel proficiency; advanced Excel skills preferred
- Strong attention to detail and commitment to accuracy
- Strong analytical and problem-solving skills
- Sound judgment and ability to identify and escalate potential issues
- Excellent written and verbal communication skills
- Ability to work collaboratively with individuals at all levels of an organization as well as external third parties
- Ability to work effectively under pressure in a team-oriented environment
- Strong organizational and time management skills
- Ability to prioritize and manage multiple tasks simultaneously
- Self-motivated with the ability to work independently
- Strong client service orientation