Operations Associate
Richmond, VA – Hybrid (3 days in office / 2 days remote)
W2 Pay Rate: $17.50/hr | Contract-to-Hire: 8 months
Qualifications:
- Entry-level candidates with internships or relevant experience are encouraged to apply
- 1–3 years of experience in operations, clerical work, or case processing
- Exposure to customer account operations (e.g., account setup, closing, or case review)
- Strong ability to process documents, navigate internal management systems, and manage workflows accurately
- Experience with fraud/dispute management, or collections is a plus, but not required
Day-to-Day Responsibilities:
- Review and process orders and account-related requests from across the U.S.
- Place customer accounts on hold when necessary
- Navigate and maintain internal systems
- Ensure accuracy, compliance, and adherence to operational guidelines
- Collaborate with onshore and offshore teams to meet deadlines and quality standards