IT Service Desk Analyst
Detroit, MI – Onsite downtown
12+ Months W2 contractor role with chance of extending or converting
Pay Rate: $23-25/HR
Call center-based IT Tier 1 support
Role Summary
Service Desk Analyst (Level 1)
- Provide first-level contact and incident resolution for all users with all issues
- Uses advanced troubleshooting skills
- Review knowledgebase articles ensuring accuracy of content
- Provide accurate and timely logging of incidents and resolution
- Meet or exceed performance goals
- Escalate problems as appropriate following Service Desk procedures
Required Skills:
- 1 year of recent experience in Service Desk/Help Desk operations
*Beware of scams. S3 never asks for money during its onboarding process