Financial Collections Specialist
Location: San Antonio, TX
Duration: 24 months contract to hire
Pay Rate: $23/HR
Onsite position
Position Overview:
We are seeking a detail-oriented and customer-focused Financial Collections Specialist to support high-volume account resolution efforts on-site. This role involves reviewing financial records, verifying account information, and resolving delinquent accounts through professional and empathetic customer interactions.
This is a phone-intensive position requiring strong multitasking skills, financial data accuracy, and the ability to navigate multiple systems simultaneously.
Key Responsibilities
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Compute, classify, and record financial data related to customer accounts
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Review and verify transaction records for accuracy and completeness
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Track balances, payments, and account activity
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Contact customers regarding outstanding balances using an auto-dialer system
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Negotiate payment solutions and resolve delinquent accounts
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Document account activity thoroughly and accurately
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Utilize Excel and internal systems to maintain financial records
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Communicate professionally via phone, chat, and email
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Ensure compliance with company policies and financial regulations
Required Qualifications
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Minimum 3 years of experience in collections, financial services, or a related call center environment
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Strong multitasking abilities while handling high call volumes
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Proficiency in Microsoft Excel and Microsoft Word
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Experience using auto-dialer systems
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Comfortable working in chat and email-based communication tools
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Strong computer navigation skills and ability to manage multiple screens
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Ability to work independently in a remote environment
Preferred Qualifications
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Prior experience in banking or financial services
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Experience resolving debt and negotiating payment arrangements
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Demonstrated empathy and customer service skills in sensitive financial situations
Work Environment
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Phone-based role requiring extended periods on calls
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High-volume, performance-driven environment