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Job Title: Endpoint Services Coordinator
Location: Lutz, FL 33549
On Site Work
Contract Length: 6+ Months
Job ref# 247517
Support the Endpoint Engineering team by coordinating endpoint-related activities, communicating with IT teams and business users, maintaining technical documentation, and assisting with the administration and troubleshooting of Microsoft SCCM/MECM-managed endpoints. This is a coordination and operational support role, not an engineering position.
Required Qualifications
- Experience supporting Microsoft SCCM/MECM environments
- Working knowledge of SCCM client troubleshooting
- Endpoint support experience
- Strong technical documentation experience (SOPs, work instructions, knowledge articles, process documentation)
- Excellent written and verbal communication skills
- Strong organizational skills with exceptional attention to detail
- Ability to coordinate multiple tasks with technical teams and business stakeholders
- Strong problem-solving and customer service skills
Preferred Qualifications
- Experience supporting enterprise Windows endpoint environments
- Microsoft Intune experience or endpoint management knowledge
- Software deployment coordination experience
- Application packaging knowledge
- ServiceNow experience
- Microsoft Office 365 experience
- Windows administration experience
Responsibilities
- Coordinate endpoint management activities between Endpoint Engineers, IT teams, and business users
- Serve as the primary point of contact for endpoint-related requests
- Create and maintain technical documentation, SOPs, knowledge base articles, and process documentation
- Troubleshoot SCCM/MECM client issues and escalate complex problems when necessary
- Review endpoint requests and gather technical requirements
- Track work items and ensure timely completion
- Coordinate software deployments and endpoint lifecycle activities
- Support process improvement initiatives
- Maintain accurate operational documentation
- The Endpoint Services Coordinator is responsible for managing the lifecycle of incoming client technical requests. The position requires independent, reasonable, decision-making to evaluate, prioritize, and route complex service and technical requests to Endpoint Engineers and IT, while maintaining comprehensive operational records for use in promoting optimal business operations.