Consultant

UX – Sr. Product Researcher

Contract

Strategic Staffing Solutions

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

Strategic Staffing Solutions is currently looking for a UX – Sr. Product Researcher for a contract opening with one of our largest clients located in Charlotte, NC!

Locations: Charlotte, NC (Local or Fully Remote) Candidates need to be U.S. Citizens or have established U.S. residency (Green Card) and not require sponsorship. Candidates will need to be currently living in the U.S. with preference to residency within the Central or East Coast time zones. We do have a brand new, state-of-the-art usability lab in our Tech Hub in Charlotte, and a local candidate could take advantage of having the capability of utilizing this incredible space.

Duration: 6+ Months (C2H)

To apply: Please email your resume in Word Format to Bob Cromer at: bcromer@strategicstaff.com and Reference Job Order #: 206291 or Click the Apply Button.

Job Description:

A strong Sr. Product Researcher candidate will have 9+ years relative experience in product research, usability testing or conducting focus groups, competitive analysis, working alongside designers and content strategists to create testable tasks, and synthesizing of user feedback that compares to team and organizational goals in a detailed and time-efficient manner. Top-level presentation skills as our researchers moderate in-person and virtual tests and present their findings to groups (include C-suite executives) almost every week. At The Company our Sr. roles are mentors and leaders within their teams and set the bar in terms of how the work, the relationships they build within their teams and with our product partners. Proficiency in UserTesting.com, UserZoom, Optimal Workshop, Guerrilla testing, Figma, Jira, and Confluence a definite plus.

 

This position resides in the Enterprise Accounts team, working on everything around our user’s profile: Registration, log-in, account, wallet, lists, Loyalty program, Pro organization, orders, address book, preferences, and much more. We are currently in a complete redesign of accounts, adding personalization, and working through new and innovative ways to make registration easier and grow our authenticated users.

User Testing Human Insight Platform | Customer Experience Narratives CXN

Our platform, powered by real-time video and enhanced by machine learning, lets you get customer feedback to help you create better experiences

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  • Conducts various research, testing and feedback functions for customers and associates; this includes executing the analysis and presentation of customer data and testing results
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  • Completes competitive analysis, service flow diagrams, interviews, usability testing and benchmarking to improve products
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  • Stays current on best practice research techniques, and looks for opportunities to incorporate into the work of the product research team
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  • Manages multiple projects across multiple platforms/suite of products
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  • Designs, facilitates and executes advance testing and research methods across various platforms, including B2B/B2C web and native application experiences
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  • Manages recruitment of participants as well as key relationships with research vendors Works cross-functionally across The Company’s technology, as well as across the enterprise, ensuring key relationships are fostered across our Omni-channel partners
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  • Engages with cross-functional design counterparts to understand the needs to inform the design of research studies
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Competencies:

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  • Research Facilitation Skills
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  • User Acceptance Testing (UAT)
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  • User Interface Design User
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  • Experience Design Qualifications
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Required Qualifications:

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  • Bachelor’s Degree in Anthropology, Psychology, Human-Computer Interaction, Human Factors, or related field (or equivalent work experience in a related field) 5 years of experience in UX Research or Product Management Experience running large-scale usability and research studies
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  • Proficiency in UserTesting.com, UserZoom, Optimal Workshop, Guerrilla testing, Figma, Jira, and Confluence a definite plus.
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Preferred Qualifications: 

The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to:

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  • Set the bar high for what a company should do
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  • Create jobs
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  • Offer people an opportunity to succeed and change their station in life
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  • Improve the communities where we live and work through volunteering and charitable giving
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As an S3 employee, you’re eligible for a full benefits package that may include:

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  • Medical Insurance
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  • Dental Insurance
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  • Vision Insurance
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  • 401(k) Plan
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  • Vacation Package
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  • Life & Disability Insurance Plans
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  • Flexible Spending Accounts
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  • Tuition Reimbursement
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Job ID: JOB-206291
Publish Date: 30 Aug 2022

Tagged as: UX - Sr. Product Researcher