IT/Software/Technology

Technology Operations Analyst

Contract

Strategic Staffing Solutions

Strategic Staffing Solutions is searching for a Technology Operations Analyst! We are recruiting for a Fortune 500 Company, and YOU could be their next hire!

Not available but know someone with your similar experience….

$$ WE OFFER A REFERRAL FEE FOR ANYONE REFERRED & HIRED WITH S3! $$ 

Job Title: Technology Operations Analyst
Location:
Winston-Salem, NC (Remote)
Duration:
4 +-month Contract

Pay Rate: $45 an hour

ONLY W2 CANDIDATES ELIGIBLE FOR THIS PROJECT!!!!

How to Apply: Send resume in MS word format to, Trenton Henderson at: thenderson@StrategicStaff.com com and Reference JO# 208703.

Description:

  • Provides technical support for technology products and applications, including computer hardware and software, telecommunications equipment, and networks
  • Attempts to resolve problems, then escalates problems as necessary to appropriate resources (e.g., support team, vendor) 
  • Performs tracking and documentation by entering details of problems, status of service requests, and resolutions into the company incident management system 
  • Interacts with third party hardware and/or software vendors by initiating and supporting vendor services as necessary
  • Identifies recurring problems and escalates to senior staff for prioritization and investigation 
  • Performs the setup and maintenance of computer systems by installing and/or upgrading hardware and software 
  • Performs system backups and ensures integrity of backup media and peripherals 
  • Provides feedback or suggestions made by customers to the appropriate internal team
  • Provides support to resolve problems with products and applications by meeting customer service standards
  • Helps create/update knowledge articles and support processes, participates in the execution of disaster recovery and business continuity processes, supporting these events as they arise
  • May participate in projects as a project team member End User
  • Installs, repairs, maintains, upgrades, and troubleshoots end-user workstations/devices and related hardware and software to deliver required deskside service levels
  • Installs new applications, utilities and service packs based on end-user
  • Sets up workstations with computers and necessary peripheral devices (routers, printers etc.)
  • Provides orientation and guidance to users on how to operate new software and computer equipment
  • Performs troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) Performs moves, adds, and changes (MAC) requests
  • Performs bench tests remotely using appropriate testing procedures and software Technical Competencies Service Desk Focus Data Gathering and Analysis Facilitation Skills Incident Management (IT) Help Desk Knowledge Management  End User Computing Focus Incident Management (IT) Technical Troubleshooting Field Support Software Installation and Support Hardware Installation and Support  Field Services Focus Hardware Installation and Support Project Office/Administration (IT) Budget Management and Forecasting Technical Troubleshooting Field Support Qualifications Minimum Qualifications: Associate’s Degree in Computer Science, CIS, or related field (or equivalent work experience in a related field) 2 years of IT experience in a support or operations environment working with PC or client/server platforms and/or hardware

Qualifications:

  • 2-4 years of experience
  • Associate degree in Computer Science, CIS, or related field
  • IT experience in a support or operations environment working with PC or client/server platforms
  • Service Desk, Data Gathering and Analysis Facilitation experience
  • Incident Management (IT), Help Desk Knowledge Management, Technical Troubleshooting
  • Software Installation and Support Hardware Installation and Support  Field Services

The S3 Difference:

The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to:

  • Set the bar high for what a company should do
  • Create jobs
  • Offer people an opportunity to succeed and change their station in life
  • Improve the communities where we live and work through volunteering and charitable giving

As an S3 employee, you are eligible for a full benefits package that may include:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan
  • Vacation Package
  • Life & Disability Insurance Plans
  • Flexible Spending Accounts
  • Tuition Reimbursement

Strategic Staffing Solutions is an Equal Opportunity Employer

Job ID: JOB-208703
Publish Date: 26 Oct 2022

Tagged as: Technology Operations Analyst