IT/Software/Technology

Technical Support Representative

Contract

Strategic Staffing Solutions

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

Strategic Staffing Solutions is currently looking for a Technical Support Representative for a contract opening with one of our largest clients!

This is a Contract Opportunity with our company that MUST be worked on a W2 ONLY, NO visa sponsorship or C2C eligibility for this position. The details are below.

Job Title: Technical Support Representative
Contract: 6 Months+ possibility for extension/conversion
Location: 100% Remote

Job/Role Description:

  • Delivers straightforward administrative and/or other basic business services in IT Support
  • Provides guidance and assistance on standard client questions, problems or malfunctions of specific systems applications, hardware and software installed or maintained by IT
  • Responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems
  • Records inquiries, repair and service requests, resolves or directs requests to appropriate technical area or vendor
  • Escalates to or consults with senior staff when solution is unclear
  • Issues tend to be routine in nature
  • Good knowledge and understanding of IT Customer Support and business/operating processes and procedures
  • Works to clearly defined procedures under close supervision

Required Qualifications:

  • A+ certification a preference but not required
  • Knowledge of ISP or remote connectivity

How to Apply:  send resume and contact information to Nisa Peake, Sourcing Specialist, at npeake@strategicstaff.com.

The S3 Difference:

The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to:

  • Set the bar high for what a company should do
  • Create jobs
  • Offer people an opportunity to succeed and change their station in life
  • Improve the communities where we live and work through volunteering and charitable giving

As an S3 employee, you’re eligible for a full benefits package that may include:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan
  • Vacation Package
  • Life & Disability Insurance Plans
  • Flexible Spending Accounts
  • Tuition Reimbursement

Job ID: JOB-204643
Publish Date: 28 Jul 2022

Tagged as: Technical Support Representative