Technical Support Analyst


Strategic Staffing Solutions


Strategic Staffing Solutions is currently looking for a Technical Support Analyst for a contract opening with one of our largest clients!

This is a Contract Opportunity with our company that MUST be worked on a W2 ONLY, NO visa sponsorship or C2C eligibility for this position. The details are below.

Job Title: Technical Support Analyst
Contract: 3 Months+ possibility for extension/conversion
Location: 100% Remote
Pay: $40/hr, W2

Job/Role Description:

  • Responsible for day-to-day operations related to system support such as: user provisioning support, issue tracking and resolution, change request and release management, configuration, testing, deployment planning and support, reconciliation, vendor program integration support, and drafting project plans
  • Leads special projects and acts as a business liaison to ensure service standards are met
  • Must understand the business operation and decision-making processes with a keen interest in producing targeted and tangible results by creating an effective and efficient workforce
  • Ability to gather and document system requirements, create test scenarios for new and/or existing applications
  • Execute testing within the application to ensure accuracy with specifications with each release.
  • Support the MHK product support team with configuration review, efficient release/base-lining management
  • Serve as a point of escalation for requests requiring a higher degree of expertise or discretion to resolve testing issues and ensure timely resolution

Required Qualifications:

  • 1-4 years of experience utilizing independent judgment and discretion, testing, debugging and implementing moderately complex operating systems components, and utilities required for the operation, maintenance, and control of computer systems
  • Experience in Medical House of Knowledge (MHK) as a business project liaison or technical support is preferred.
  • Knowledge of Medicare Operations related to Utilization Management, Pre-service Organization Determinations, Care Management, Part C Appeals, Grievances, CTM, Quality of Care complaints and MTM/OMS is preferred.
  • Knowledge of Part C Medicare CMS guidance and NCQA standards is preferred.
  • Ability to work with geographically dispersed teams
  • Fundamental understanding of operating systems
  • Strong understanding of testing and debugging procedures
  • Ability to speak and communicate with the technical team and the business team in their own vernacular and translate concepts between both teams
  • Must be proactive and innovative in research and analysis efforts
  • Proficient in Microsoft Office Suite, specifically Excel, PowerPoint and Visio
  • Up to 10% travel depending on project scope and deliverables
  • Ability to work non-standard hours during release windows
  • Mentor other Technical Support Senior Analysts
  • Drive mentality of quality being owned by the entire team
  • Passion for finding bottlenecks and thresholds in existing team; passion for improving configuration quality
  • Excellent verbal and written communication skills
  • Excellent troubleshooting skills to root cause complex issues

How to Apply:  send resume and contact information to Nisa Peake, Sourcing Specialist, at

The S3 Difference:

The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to:

  • Set the bar high for what a company should do
  • Create jobs
  • Offer people an opportunity to succeed and change their station in life
  • Improve the communities where we live and work through volunteering and charitable giving

As an S3 employee, you’re eligible for a full benefits package that may include:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan
  • Vacation Package
  • Life & Disability Insurance Plans
  • Flexible Spending Accounts
  • Tuition Reimbursement

Job ID: JOB-203831
Publish Date: 08 Aug 2022

Tagged as: Technical Support Analyst