IT/Software/Technology

Technical Support Analyst

Contract

Strategic Staffing Solutions

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

Strategic Staffing Solutions is currently looking for a Technical Support Analyst for a contract opening with one of our largest clients!

This is a Contract Opportunity with our company that MUST be worked on a W2 ONLY, NO visa sponsorship or C2C eligibility for this position. The details are below.

Job Title: Technical Support Analyst
Contract: 12 Months+ possibility for extension/conversion
Location: Miramar, FL

Job/Role Description:

  • Responsible for installing, configuring, modifying and troubleshooting computer hardware and software
  • Identify technical issue and resolve the problem via phone, email or any other electronic medium
  • Train clients to help them learn to use computer hardware or software applications
  • Analyze problems with the help of automated diagnostic programs
  • Resolve recurrent problems and difficulties
  • Configuring computers to internet connection through modem or router as required by the client
  • Image and deploy operating system images to a variety of workstations
  • Train clients in system operation and software applications related to Internet
  • Identify, resolve, and advise on operational issues in company computing systems
  • User account management across multiple backend business systems and user platforms
  • Providing technical support for escalation issues of first level
  • Writing reports, documenting procedures, and drafting business correspondences
  • Need to be able to come ONSITE to the Miramar, FL location on a regular basis, though will offer some flex to work from home on occasion
  • Core hours are 8am-5pm, Monday-Friday, and there is an on-call rotation for evenings and weekends so potential for overtime

Skills:

  • Ability to work efficiently and independently
  • Great customer service, fostered effective
  • Interpersonal, presentation and organizational skills are essential
  • Proficient experience in Microsoft business systems administration (Office365, Sharepoint, etc.)
  • Proficient experience with Microsoft and Apple operating systems, and computing platforms
  • Proficient in Internet communications protocols and applications (FTP, DNS, Web browsers, e-mail)
  • Critical thinking and methodical troubleshooting skills are a must for resolving both technical and non-technical issues
  • Ability to analyze and interpret technical manuals and procedures efficiently
  • Fundamental knowledge of word processing, database, and internet communications software operations

Required Qualifications:

  • Certificate from a technical school or college
  • Training certificate or relevant experience
  • Experience with documenting procedures 3+ years experience in IT support role

How to Apply:  send resume and contact information to Nisa Peake, Sourcing Specialist, at npeake@strategicstaff.com.

The S3 Difference:

The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to:

  • Set the bar high for what a company should do
  • Create jobs
  • Offer people an opportunity to succeed and change their station in life
  • Improve the communities where we live and work through volunteering and charitable giving

As an S3 employee, you’re eligible for a full benefits package that may include:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan
  • Vacation Package
  • Life & Disability Insurance Plans
  • Flexible Spending Accounts
  • Tuition Reimbursement

Job ID: JOB-205529
Publish Date: 26 Sep 2022

Tagged as: Technical Support Analyst