Information Technology

Technical Support Analyst


Strategic Staffing Solutions


Strategic Staffing Solutions is currently looking for a Technical Support Analyst, for a contract opportunity with one of our largest clients!

Candidates should be willing to work on our W2 ONLY.

Job Title: Technical Support Analyst

Remote: Yes

Location(s): Bloomfield CT

Role Type: W2 ONLY, NO C2C

Contract Length: 11 months

How to Apply: Please send resume and contact information to Suganya, Sourcer at

Job Description/Responsibilities:


  • Responsible for set up, execution, and troubleshooting of Trading Partner/client infrastructure components including accounts, scripts, settings, notifications, builds, etc.
  • Manage and maintain the creation and testing of new and existing enterprise data transfers, including but not limited to use of standard file formats {i.e. 834, 837, 4010, & 5010}, proprietary eligibility, and auto-registration file formats
  • Good organizational, time management, customer service skills; with the ability to work accurately and meet deadlines with frequent interruptions.
  • Serve as the primary IT/technical point of contact for the client, or the client’s vendor and Client’s personnel in all Data Movement matters.
  • Close interaction with Application areas, CIP, Change Management, OCC, Data Storage Management, Server Support, Database Support, and Project teams.
  • Maintain and adhere to EDI and file transfer security compliance standards; including but not limited to: HIPAA, PII, PCI, etc.
  • Provide occasional ad hoc reporting.
  • Troubleshooting of incidents/issues caused by performance, application, infrastructure, and database code issues.
  • Address, manage, and/or troubleshoot customer/client reported issues, service requests, and/or changes.
  • Provide timely completion and/or resolution to requests and technical support issues, providing Root Cause Analysis where applicable.
  • Provide 24X7 on-call support for all production environments, rotational pre-scheduled basis.
  • Off Shift Work: rotational on-call responsibilities all initiated through the OCC for P1/M1 or any Managed/Escalated incidents; production change/task implementations.
  • Identify and implement continual process improvement opportunities and automation development.
  • Performs other related duties as assigned.

Required Qualifications:

Experience in one or more of the following technologies:

  • File Transfer Protocols: HTTPS, FTP, SSH/SFTP, AS2, AS3
  • Connect: Direct, Connect: Direct Secure+ (Plus)
  • Security and Encryption Protocols: AES, 3DES, PGP, SSL/TLS, etc.
  • SQL and Oracle knowledge/proficiency (Plus)
  • Experience in one or more of the following tools/software:
  • IBM Sterling {B2B} File Gateway Application Suite
  • MS Office; including MS Access
  • SQL Developer (Plus)
  • General understanding of one or more of the following operating systems:
  • Windows
  • Unix
  • Linux (RedHat a plus)

Communicating with multiple areas within IT and some business areas with professional and positive attitude.

Strong customer service and customer support skills with the ability to communicate difficult technical concepts clearly to a variety of individuals of varying technical expertise and understanding.

Ability to work independently, and as part of a team, to achieve deadlines for multiple tasks.

 Strong personal planning and organizational skills

Highly Detail and Team Oriented

Conflict management

Problem Solving

General understanding of Internet traffic and Networking

The ability to work within a given process.

Willingness to learn new things and develop knowledge/understanding.

Education Qualifications:

College degree w/experience in Computer Science or Information Management preferred not required.

2-5 Years’ Experience in data movement/file transfer process, preferably in the Healthcare Industry.

Job ID: JOB-217990
Publish Date: 30 Jan 2023

Tagged as: Technical Support Analyst