Information Technology

Technical Lead Analyst


Strategic Staffing Solutions


Strategic Staffing Solutions is currently looking for a Technical Lead Analyst, a contract opportunity with one of our largest clients!

Candidates should be willing to work on our W2 ONLY.

Job Title: Technical Lead Analyst

Remote: Yes

Location(s): Morris Plains, NJ

Role Type: W2 ONLY, NO C2C

Contract Length: 12 months

How to Apply: Please send resume and contact information to Suganya, Sourcer at

Job Description/Responsibilities:

  • Provides advanced professional input to complex IT Support assignments/projects.
  • Utilizing independent judgment and discretion, designs, develops, tests, debugs and implements moderately complex operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems.
  • Makes moderately complex modifications to existing software to fit specialized needs and configurations and maintains program libraries and technical documentation.
  • Assists in planning, scheduling, and implementation. Initiates corrective action to stay on schedule. Supports and provides direction to more junior professionals.
  • Works autonomously, only requiring “expert” level technical support from others.
  • Exercises judgment in the evaluation, selection, and adaptation of both standard and complex techniques and procedures.
  • Utilizes in-depth professional knowledge and acumen to develop models and procedures, and monitor trends, within Technical Support.

Role Expectations:

  • Perform eyes-on-glass monitoring of our IT infrastructure using a variety of business standards and proprietary tools
  • Raise incident tickets in response to monitoring.
  • Triage and resolve IT tickets in response to monitoring and user-reported issues.
  • Manage incident telephone calls and engage the proper teams for helping resolve incidents.
  • Document process, procedures, and technology used by the Enterprise Operations Command Center
  • Create Standard Operating Procedures (SOPs) for the handling of IT incidents.
  • Maintain the health of our IT environment by correlating ongoing monitoring alerts with active changes and incidents.
  • Executes tasks involving a degree of forward planning and initiation of needs/issues.
  • Partners with other teams within and outside of the org to increase the quality of alerts/INCs coming to the team.
  • Puts forth extra effort outside of his/her key operations schedule.
  • Design, implement and maintain a consistent process for Scheduling Tool Agent installs/uninstalls/upgrades.
  • Provide Level 2 Support and work with appropriate vendor.
  • Communicate and coordinate tool upgrades.
  • Perform checkout after tool upgrades.
  • Provide On call for all scheduling tool anomalies (EVN and USM)

Required Skills/Experiences:

  • Knowledge of ESP, CA7, IWS
  • Knowledge of MVS, JES, CICS, DB2, and VTAM commands
  • Knowledge of JCL, NDM, and FTP
  • Knowledge of Service Now and Microsoft Office Products
  • 3 – 5 years of general IBM Mainframe Operations experience
  • Problem solving skills, ability to work collaboratively with other departments to resolve complex issues with innovative solutions.
  • Ability to prioritize workload.
  • Strong ability to build partnerships with staffs and leadership at all organizational levels
  • Seasoned and well developed independent decision-making skills.
  • Strong customer service focus
  • Excellent oral, written and interpersonal communication skills
  • Familiarity with Health Care or PBM industry helpful
  • Must be highly flexible, adaptable and a self-starter with little to no leadership oversight


Certification, Associates degree or higher or 3 – 5 years of IT Mainframe Operations experience.

Job ID: JOB-216666
Publish Date: 17 Jan 2023

Tagged as: Technical Lead Analyst