Technical Customer Support


Strategic Staffing Solutions


Strategic Staffing Solutions is currently looking for Technical Customer Support for a contract opportunity with one of our largest clients!

Candidates should be willing to work on our W2 ONLY.

Job Title: Technical Customer Support

Onsite: Hybrid schedule

Schedule: On-site: Monday – Friday: Normal business hours

Location(s): Franklin TN

Role Type: W2 ONLY, NO C2C

Contract Length: 7 months  

How to Apply: Please send resume and contact information to Suganya, Sourcer at

Job Description/Responsibilities:

Technical helpdesk or technical call center experience is necessary.  Technical helpdesk or technical call center experience is necessary. Strong support/customer services skills – 1-2 years IT/helpdesk support experience is required.


  • Serves as single point of contact to end users for information technology-related issues, problems, and requests.


  • Determines root cause and provides accurate, creative, and timely solutions from basic-to-intermediate software and systems problems to ensure end-user productivity.


  • Provide a second level of hardware troubleshooting, repair, and installation on specified product lines to end-users.


  • Troubleshoot user inquiries regarding computer software or hardware operation to resolve problems.


  • Maintains records of daily communication transactions, problems, and actions taken and follows up on any unresolved issues.


  • Close tickets in a timely manner and follow up with all end users to ensure customer satisfaction


  • Provides top quality customer service by assisting employees with problems that occur.


  • Configures and supports eviCore approved mobile device encryption
  • Strong verbal and written communication skills


  • Provide after-hours operations and on-call support.


  • Sitting for extended periods.


  • Talking on the phone for up to 8 hours a day.


  • Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.


  • Take responsibility for and ownership of deliverables.


  • Determine timeline challenges early, handle frequent interruptions and shifting priorities


  • Ability to work under pressure and with flexible hours

Required Skills/Qualifications:

Experience with various Windows Operating systems such as:


  • Clients: Windows 7, 10, Thin Clients, VMWare View, Apple OS


  • Knowledge of Active Directory and Exchange


  • Remote desktop connectivity applications like SMS, Bomgar, WebEx, and Windows Native tools


  • MS Office Suite (2013): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio


  • Internet browsers (e.g. Explorer, Chrome, Firefox),


  • Experience supporting VPN and remote users


  • Experience supporting for laptop, desktops, thin clients, VDI and printers


  • Must be able to configure, install and troubleshoot all standard software applications on desktop and laptop computers


  • Proficient in troubleshooting issues with Microsoft desktop Operation System. Experience with Apple OS X desired


  • ServiceNow experience desired.

Job ID: JOB-225867
Publish Date: 05 May 2023

Tagged as: Technical Customer Support