IT/Software/Technology

Technical Customer Support Associate Analyst

Contract

Strategic Staffing Solutions

  STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

Strategic Staffing Solutions (S3) is currently looking for a Technical Customer Support Associate Analyst for a contract opening with one of our largest clients working REMOTE

 This is a Contract Opportunity with our company that MUST be worked on a W2 ONLY, NO C2C eligibility for this position.  The details are below.

Technical Customer Support Associate Analyst

Job Summary

  • Identity Access Management Team User Access Management Job Title: Technical Customer Support Associate Analyst Purpose The IAM Technical Customer Support Analyst primary responsibility is to grant, modify, IT accounts and/or application access in designated eviCore systems.
  • The Analyst will ensure best practice and all compliance required are adhered to in managing day to day ticket processing for access related requests.
  • Duties and Responsibilities Ability to effectively utilize the Incident/Request Management software and other applications as necessary to facilitate work.
  • Provides security related access management support including identity provisioning, access change requests. Responsible for how users within the organization are given an identity as well as following security protocols to protect from unauthorized access while managing the identities and access rights of people both inside and outside the organization.
  • Provides identity and access management support including the creation and deletion of IDs, role changes within organization, managing credentials for the onboarding and off boarding processes.
  • The analyst is liable for ensuring that user and customer requests for security access is completed in a timely manner, provides second level technical support to end users and functional groups.
  • It is the responsibility of the IAM analyst to manage Identity and access within all local, global and third-party systems.
  • Demonstrated initiative with effective follow-up and prioritization skills to deliver excellent customer service. Ability to effectively communicate and work with customers and other departmental staff to assess and resolve customer issues.
  • Ability to organize work, set priorities and meet deadlines under pressure. Produce work with close attention to detail.
  • Ability to work with minimal direction, independently or as part of a team, and to be self-directed to accomplish work assignments. Ability to quickly and accurately understand complex system requirement.

Qualifications

  • Requirements AA/BA in IT field or similar preferred Experience on an IT Help Desk, directly supporting users or clients
  • Knowledge of Active Directory, Windows 10, Office 365, SQL etc. Basic understanding of group policy objects Excellent written and oral communication skills Ability to communicate information clearly and accurately Able to prioritize work and meet deadlines
  • Strong interpersonal skills.
  • Exceptional analytical thinking, problem solving, and organizational skills Understanding of Information Security concepts, protocols, industry best practices, and regulatory requirements Knowledge of risks controls and processes

How to Apply:  send resume and contact information to Genecee Lopez, Sourcing Specialist, at GLopez@strategicstaff.com

 The S3 Difference:

The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to:

  • Set the bar high for what a company should do
  • Create jobs
  • Offer people an opportunity to succeed and change their station in life
  • Improve the communities where we live and work through volunteering and charitable giving

As an S3 employee, you’re eligible for a full benefits package that may include:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan
  • Vacation Package
  • Life & Disability Insurance Plans
  • Flexible Spending Accounts
  • Tuition Reimbursement

Job ID: JOB-207063
Publish Date: 14 Sep 2022

Tagged as: Technical Customer Support Associate Analyst