Consultant

Systems Operations Engineer

Contract

Strategic Staffing Solutions

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

Strategic Staffing Solutions is currently looking for a Systems Operations Engineer for a contract opening with one of our largest clients located in Charlotte, NC!

This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.

Location: Charlotte, NC

Duration:  24+ Months

To apply: Please email your resume in Word Format to Bob Cromer at: bcromer@strategicstaff.com and Reference Job Order #: 204694 or Click the Apply Button.

Job Description:

  • Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services.
  • Identify opportunity for process improvements within technical support strategies and plans.
  • Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables.
  • Present recommendations for resolving complex technical queries.
  • Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards.
  • Work as an internal consultant regarding use of tools and processes.
  • Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers.
  • Manage and resolve issues submitted by users and/or partners in a timely manner
  • Communicate with the user community to understand and resolve issues
  • Define and implement processes that would help team effectively communicate with support and technical teams in an efficient manner to meet users’ needs
  • May prepare and update detailed documentation related to processes, procedures, service level agreements, etc.
  • May train new users, offices, LOBs, and other team members in person and virtually
  • May host and conduct conference calls prior to releases for users and first level support
  • Partner with other teams (Product, Quality Assurance, Technology teams, etc.) to provide positive user experience
  • Understand use cases/stories and related business requirements

Additional Skills:     

  • It is essential that the applicant is a self-starter and able to work independently while at the same time, be a team player and collaborate with technology teams and interact with end-users to meet critical timelines
  • Good verbal, written, and interpersonal communication skills- default
  • Ability to work in a fast paced deadline driven environment
  • Strong analytical skills with high attention to detail and accuracy
  • Experience using Remedy or ServiceNow, or other service management ticket tracking solution knowledge/experience

Required Qualifications:

  • 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.

The S3 Difference:

The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to:

  • Set the bar high for what a company should do
  • Create jobs
  • Offer people an opportunity to succeed and change their station in life
  • Improve the communities where we live and work through volunteering and charitable giving

As an S3 employee, you’re eligible for a full benefits package that may include:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan
  • Vacation Package
  • Life & Disability Insurance Plans
  • Flexible Spending Accounts
  • Tuition Reimbursement

 

 

 

 

 

Job ID: JOB-204694
Publish Date: 28 Jul 2022

Tagged as: Systems Operations Engineer