Strategic Staffing Solutions
STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!
Strategic Staffing Solutions (S3) is currently looking for a Specialist for a contract opening with one of our largest clients working in Detroit, MI
This is a Contract Opportunity with our company that MUST be worked on a W2 ONLY, NO C2C eligibility for this position. The details are below.
Specialist
Engagement Description –
Under general supervision is responsible for assisting and supporting management in the execution, evaluation, recommendation, establishment, implementation and of production workflows, work processes for systems, reporting and new products/programs to improve overall SHS operational administration processes and quality.
Top 3 Required Skills/Experience –
- Handle escalated member issues by way of CMS’ Complaints Tracking Module.
- Ability to work with internal business partners to resolve issues/problems and effectively communicate findings via CMS tracking module and/or to members directly.
- Work cross departmentally to address enrollment, claims, benefit, eligibility, and billing matters.
Required Skills/Experience – The rest of the required skills/experience. Include:
- Maintain confidentiality of all information processed.
- Assist and support in the planning, coordinating, developing, and implementing of approved projects which are Divisional and/or Corporate in scope to enhance the overall efficiency of operational procedures, methods, controls, and performance.
- Analyze, process and/or expedite operational transactions; this may include timely resolution of problems.
- Participate in systems testing, develop procedures/controls and provide recommendations for the ongoing improvement of the updated process.
- Provide leadership team with status of projects; issue, communicate and recommend policy decisions to achieve project objectives.
- Utilize and maintain available corporate production and reporting systems; produce routine and non-routine reports, presentations, letters communications and graphics.
- Assist personnel (both internal and external) by answering questions, supplying information and training.
- Develop and maintain an effective working relationship with customers or partners
Preferred Skills/Experience – Optional but preferred skills/experience. Include:
- Excellent analytical, organizational, planning, and follow-up skills.
- Ability to work collaboratively in a team environment, including remotely,
- Excellent verbal and written skills, including expertise in writing for digital and social media and video,
- Ability to exercise independent judgment, meet deadlines and deliver on projects while working under limited supervision.
- Ability to comprehend complex company documents, procedures, and policies, and distill these into easy-to-understand language that supports corporate strategy.
- Ability to speak effectively before external and internal groups.
- Proficient in current industry standard PC applications and systems including Microsoft Office.
- Ability to work in a team setting and independently, and under tight deadlines.
- Ability to build trust and relationships with internal and external customers.
- Ability to maintain confidentiality.
- Ability to work with a variety of variables where limited standardization exists.
- Resourceful problem solver with ability to formulate and execute plans efficiently and effectively.
Education/Certifications – Include:
- High School Graduate or GED equivalent required. Three (3) to five (5) years of experience with benefits and procedures as related to assigned department.
How to Apply: send resume and contact information to Genecee Lopez, Sourcing Specialist, at GLopez@strategicstaff.com
The S3 Difference:
The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to:
- Set the bar high for what a company should do
- Create jobs
- Offer people an opportunity to succeed and change their station in life
- Improve the communities where we live and work through volunteering and charitable giving
As an S3 employee, you’re eligible for a full benefits package that may include:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Plan
- Vacation Package
- Life & Disability Insurance Plans
- Flexible Spending Accounts
- Tuition Reimbursement
Job ID: JOB-226386
Publish Date: 18 May 2023