Service Analyst


Strategic Staffing Solutions


Strategic Staffing Solutions is currently looking for a Technical Service Analyst for a contract opportunity with one of our largest clients!

Candidates should be willing to work on our W2 ONLY.

Job Title: Service Analyst

Remote: No, this role is ONSITE

Parking: Job is onsite, and employee is responsible for parking.

Location(s): Cleveland, OH

Role Type: W2 ONLY, NO C2C

Contract Length: 6 months

Training: On-site Training is provided.

How to Apply: Please send resume and contact information to Suganya, Sourcer at

Job Description/Responsibilities:

Service Analyst establishes technical knowledge around our Returned Mail and Mailroom processes and work items. 

Primary Responsibilities:

  • Transact routine non-financial activity on client accounts with both expediency and accuracy. Ability to explain basic information in functional area. 
  • Ability to multitask and leverage organizational skills.
  • Assist team members daily to complete work in order to meet departmental and regulatory standards.
  • Effective decision making based on comprehensive case analysis. Demonstrate valuable interpersonal skills

Required Skills/Qualifications:

  • Accountable, ethical, good decision-making ability.
  • Strong written and verbal communication skills required.
  • Good computer skills and ability to multitask and be flexible switching back and forth between job functions, as needed.
  • Training & Development: Service Analyst undergoes a comprehensive paid on-site training program to learn about the Returned Mail and Address Change processing, as well as Mailroom processing.
  • Coaching and feedback is provided to help you gain the necessary skills to be successful.


Associates, or Bachelor’s degree preferred, or equivalent years of related experience. 

Job ID: JOB-222160
Publish Date: 22 Mar 2023

Tagged as: Service Analyst