Customer Service

Senior Fraud & Claims Operations Representative


Strategic Staffing Solutions

Fraud & Claims Representative 

El Monte, CA – 100% On-Site

3+ Month Contract 

Pay: $23.72

Shift: 8:00am – 4:30pm

Required Qualifications:

  • 4+ years of Customer Service
  • Experience 1+ year of fraud investigations experience
  • Experience 1+ year of financial services experience
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
  • Ability to research and correspond with customers, responding to their questions and concerns with detailed information
  • Customer service focus with the ability to balance needs of clients, shareholders, and team members
  • Basic computer skills including the ability to navigate multiple windows, applications, and utilize search tools to find information
  • Ability to navigate multiple computer screens while working on the phone
  • Knowledge and understanding of banking exposure to fraud
  • Knowledge and understanding of Regulation E
  • Knowledge and understanding of ATM, ACH, or check fraud/debit card claim processing

Job ID: JOB-207202
Publish Date: 19 Sep 2022

Tagged as: Senior Fraud & Claims Operations Representative