Strategic Staffing Solutions
Title: Senior Fraud & Claims Representative
Location: Charlotte, NC- ONSITE
Duration: 6- Months Contract; Chance to extend or convert to full time
Pay Rate: $23/HR
Schedule: Sun – Thurs: 2pm-1030pm
Tues – Fri: 2pm-1030pm; Sat: 11am-9pm
Client Sector: Financial Services
Required Skills
- 4+ years of Customer Service, Financial Services, Fraud, or Investigations experience, or equivalent
- Deposit fraud resolution experience
- Check fraud resolution experience
- Knowledge and understanding of account takeover processes
- Knowledge and understanding of OFC (Online Fraud Claims)
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Ability to make timely and intendent judgement decisions while working in a fast-paced and results-driven environment
- Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
- Ability to research, analyze, and determine a course of action for financial transactions
- Ability to take initiative and work independently with minimal supervision in a structured environment
Responsibilities:
- Support team performance in identifying control failures in bank processes, procedures, customer, or colleague decisions.
- Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area.
- Perform complex operational tasks, including review, verification, and identification of customer transactions to detect and prevent fraud, policy violations or resolve merchant disputes in order to mitigate and recover losses.
- Provide subject matter knowledge and interpretation of procedures to less experienced staff.
- Interact with fraud and claims functional area on a wide range of information as well as with external customers.
Job ID: JOB-230757
Publish Date: 01 Sep 2023