Admin - Clerical

Senior Fraud & Claims Operations Representative


Strategic Staffing Solutions

Title: Senior Fraud & Claims Representative

Location: Charlotte, NC- ONSITE

Duration: 6- Months Contract; Chance to extend or convert to full time 
Pay Rate:
Schedule:  Sun – Thurs: 2pm-1030pm

                   Tues – Fri: 2pm-1030pm; Sat: 11am-9pm

Client Sector:
Financial Services 

Required Skills

  • 4+ years of Customer Service, Financial Services, Fraud, or Investigations experience, or equivalent 
  • Deposit fraud resolution experience
  • Check fraud resolution experience
  • Knowledge and understanding of account takeover processes
  • Knowledge and understanding of OFC (Online Fraud Claims) 
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
  • Ability to make timely and intendent judgement decisions while working in a fast-paced and results-driven environment
  • Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
  • Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
  • Ability to research, analyze, and determine a course of action for financial transactions
  • Ability to take initiative and work independently with minimal supervision in a structured environment


  • Support team performance in identifying control failures in bank processes, procedures, customer, or colleague decisions.
  • Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area.
  • Perform complex operational tasks, including review, verification, and identification of customer transactions to detect and prevent fraud, policy violations or resolve merchant disputes in order to mitigate and recover losses.
  • Provide subject matter knowledge and interpretation of procedures to less experienced staff.
  • Interact with fraud and claims functional area on a wide range of information as well as with external customers.

Job ID: JOB-230757
Publish Date: 01 Sep 2023

Tagged as: Senior Fraud & Claims Operations Representative