Admin - Clerical

Retirement Account Quality Control Specialist


Strategic Staffing Solutions

Retirement Account Quality Control Specialist

Location: Sioux Falls, SD

Contract: 6 months+

Pay: 25-28hr

Job Description: 

  • Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution.
  • Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations.
  • Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary.
  • Assist in development and design of product specific databases.
  • Review and score work.
  • Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients.
  • Monitor quality assurance programs and processes to identify gaps and risk assessment.
  • Design and conduct training for as needed.
  • Provide coaching to Staff and track performance expectations and results.
  • Make final scoring decisions on disputes which impact quality results.
  • Interact with staff and business partners to promote team work and departmental effectiveness.

Required Qualifications:

  • 4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. 

Job ID: JOB-226572
Publish Date: 23 May 2023

Tagged as: Retirement Account Quality Control Specialist