Strategic Staffing Solutions
Retirement Account Quality Control Specialist
Location: Sioux Falls, SD
Contract: 6 months+
Pay: 25-28hr
Job Description:
- Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution.
- Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations.
- Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary.
- Assist in development and design of product specific databases.
- Review and score work.
- Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients.
- Monitor quality assurance programs and processes to identify gaps and risk assessment.
- Design and conduct training for as needed.
- Provide coaching to Staff and track performance expectations and results.
- Make final scoring decisions on disputes which impact quality results.
- Interact with staff and business partners to promote team work and departmental effectiveness.
Required Qualifications:
- 4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Job ID: JOB-226572
Publish Date: 23 May 2023