Financial Services/Banking/Insurance

Quality Assurance Administrator

Contract

Strategic Staffing Solutions

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

Strategic Staffing Solutions is currently looking for a Quality Assurance Administrator for a contract opening with one of our largest clients!

This is a Contract Opportunity with our company that MUST be worked on a W2 ONLY, NO visa sponsorship or C2C eligibility for this position. The details are below.

Job Title: Quality Assurance Administrator
Contract: 8 Months+ possibility for extension/conversion
Location: Roanoke, VA

Job/Role Description:

  • Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution
  • Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations
  • Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary
  • Assist in development and design of product specific databases
  • Review and score work
  • Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients
  • Monitor quality assurance programs and processes to identify gaps and risk assessment
  • Design and conduct training for as needed
  • Provide coaching to Staff and track performance expectations and results
  • Make final scoring decisions on disputes which impact quality results
  • Interact with staff and business partners to promote team work and departmental effectiveness

Required Qualifications:

  • 4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Loan IQ and Automated Financial Systems experience

How to Apply:  send resume and contact information to Nisa Peake, Sourcing Specialist, at npeake@strategicstaff.com.

The S3 Difference:

The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to:

  • Set the bar high for what a company should do
  • Create jobs
  • Offer people an opportunity to succeed and change their station in life
  • Improve the communities where we live and work through volunteering and charitable giving

As an S3 employee, you’re eligible for a full benefits package that may include:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan
  • Vacation Package
  • Life & Disability Insurance Plans
  • Flexible Spending Accounts
  • Tuition Reimbursement

Job ID: JOB-209425
Publish Date: 17 Nov 2022

Tagged as: Quality Assurance Administrator