Strategic Staffing Solutions
Title: Quality Assurance Administrator (206057)
Location: Des Moines, IA OR Charlotte, NC
Duration: 12 Months
This is a Contract Opportunity with our company that MUST be worked on a W2 ONLY, NO C2C eligibility for this position.
To Apply: Please email your resume in Word Format to Paola Martinez at: Pmartinez@strategicstaff.com and Reference Job Order #: 206057 or Click the Apply Button.
Job Description:.
- Monitor and evaluate the quality of inbound or outbound customer calls.
- Document quality issues and performance measures for management review.
- Oversee a group of service monitors.
- Provides information and assists in the feedback and formal education process of other staff.
- Work closely with both internal and external customers to meet their service needs.
- Act as a subject matter expertise. Provide information and assist in the feedback and education to staff.
Required Experience/Qualifications:
- 2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- Excel experience required
- Call Center Experience would be useful but not required
Bilingual preferred!
Strategic Staffing Solutions (S3) prides itself on being an international IT Staffing and Solutions Company. Over 30 years’ experience recruiting and managing exceptional IT and Business consultants for customers in the Financial, Energy, Public Sector and Retail Distribution industries. A privately held, financially strong, woman-owned company, S3 is a full-service IT firm, with 24 major market locations in the U.S!
Job ID: JOB-206057
Publish Date: 24 Aug 2022