Quality Assurance Administrator


Strategic Staffing Solutions

Title: Quality Assurance Administrator

Location: REMOTE until further notice

Duration: 2/4/2022 – 2/3/2024


This is a Contract Opportunity with our company that MUST be worked on a W2 ONLY, NO C2C eligibility for this position

Job Description / Duties:

  • Monitor and evaluate the quality of inbound or outbound customer calls.
  • Document quality issues and performance measures for management review.
  • Oversee a group of service monitors. Provides information and assists in the feedback and formal education process of other staff.
  • Work closely with both internal and external customers to meet their service needs.
  • Act as a subject matter expert. Provide information and assist in the feedback and education to staff.  

Required Qualifications:

  • 1+ years of experience in Q/A (Finance or Insurance fields)
  • Quality Assurance Experience
  • Microsoft Applications – Word, Excel, PowerPoint, SharePoint
  • Vendor Management Experience
  • Underwriting/ Loan Servicing Experience
  • Communication Skills – Verbal and Written
  • Ability to be flexible and patient – 6 weeks of training required for systems, training
  • Ability to meet SLA’s
  • High attention to detail and time management


Strategic Staffing Solutions (S3) is an international, woman-owned, over $300 million IT and business services corporation based in Detroit. S3 provides staff augmentation, direct hire recruiting, workforce programs, and outsourced solutions with global industry expertise in energy/utility, healthcare services, insurance, communications, and financial services. It has over 3,600 direct consultants in 49 out of 50 states in the U.S. and 15 countries including Europe and the Americas.

  • With a composite average annual growth rate of 19%, S3 is fiscally sound and debt free.
  • S3 has had $3.3 Billion in sales since its inception with $1.2 billion of those sales occurring in the last 5 years.
  • S3 is ranked as the sixth largest diversity staffing firm in the U.S. by Staffing Industry Analysts (SIA) and 16th among the largest IT staffing firm in the U.S. by Staffing Industry Report.
  • It is the only company that is a certified Charter Partner to SIA.
  • With 59% of its 3,600 team members claiming veteran, military spouse, or military dependent status, S3 has been designated as a Military Friendly and Military Spouse Friendly employer since 2014.
  • S3 is a certified women-owned business enterprise (WBE) and an active member of WBENC.
  • S3 is ranked among the top 25 woman-owned businesses in the nation by Womens Enterprise USA Magazine.
  • S3 has given more than $2 million through sponsorships and donations every year since 2011.

Strategic Staffing Solutions is an Equal Opportunity Employer

Job ID: JOB-188626
Publish Date: 07 Jan 2022

Tagged as: Quality Assurance Administrator