Strategic Staffing Solutions
Job Title: Quality Assurance Administrator- Bilingual
Duration: 6 Month contract; chance to extend/convert to full time.
Location: West Des Moines, IA (ONSITE)
Pay Rate: 24.50/HR
Industry: Financial Industry
Required Qualifications:
- Bilingual Spanish Required.
- Responsible for Quality Assurance monitoring of call center calls.
- 2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Job Qualifications:
- Monitor and evaluate the quality of inbound or outbound customer calls.
- Document quality issues and performance measures for management review.
- Oversee a group of service monitors.
- Provides information and assists in the feedback and formal education process of other staff.
- Work closely with both internal and external customers to meet their service needs.
- Act as a subject matter expertise.
- Provide information and assist in the feedback and education to staff.
Job ID: JOB-231066
Publish Date: 08 Sep 2023