Admin - Clerical

Quality Assurance Administrator- Bilingual


Strategic Staffing Solutions

Job Title: Quality Assurance Administrator- Bilingual

Duration: 6 Month contract; chance to extend/convert to full time.

Location: West Des Moines, IA (ONSITE)

Pay Rate: 24.50/HR

Industry: Financial Industry 

Required Qualifications:

  • Bilingual Spanish Required.
  • Responsible for Quality Assurance monitoring of call center calls.
  • 2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Job Qualifications:

  • Monitor and evaluate the quality of inbound or outbound customer calls.
  • Document quality issues and performance measures for management review.
  • Oversee a group of service monitors.
  • Provides information and assists in the feedback and formal education process of other staff.
  • Work closely with both internal and external customers to meet their service needs.
  • Act as a subject matter expertise.
  • Provide information and assist in the feedback and education to staff.

Job ID: JOB-231066
Publish Date: 08 Sep 2023

Tagged as: Quality Assurance Administrator- Bilingual