Production Support Analyst


Strategic Staffing Solutions


Strategic Staffing Solutions is currently looking for a Production Support Analyst for a contract opening with one of our largest clients!

This is a Contract Opportunity with our company that MUST be worked on a W2 ONLY, NO visa sponsorship or C2C eligibility for this position. The details are below.

Job Title: Production Support Analyst
Contract: 9 Months+ possibility for extension/conversion
Location: 100% Remote

Job/Role Description:

  • Supporting data streaming technologies, ETL technologies, AWS native services, NoSQL databases, Splunk monitoring, and operational visibility and diagnosis of distributed systems
  • Lead trouble shooting, problem solving, data fixes, end user support, upgrades, integration maintenance, auditing systems, and metrics
  • Utilizing automation where possible, leveraging education, and evangelizing with business partners to lessen the support load
  • Collaboration with delivery team peers to help ensure the operational readiness of newly developed applications, and that break-fix solutions are established for timely remediation of production issues
  • Analyzing and assessing problem situations as they arise in order to plan, design, and implement suitable solutions
  • Discovering and seizing opportunities for performance improvement in operational systems through automation, optimization of existing code, or suggested improvements to the delivery teams
  • Prioritizing work to ensure effective execution of team deliverables
  • Document runbooks and support scripts for use by support teams


  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications, including the ability to explain technical issues in simple terms that non-IT staff can understand
  • Effectively partner with other support and technology team members

Required Qualifications:

  • Bachelor’s degree or equivalent experience
  • 3 + years of experience in an Application Support role
  • Experience with visibility into operational metrics (and how to create them) for distributed systems, including cloud technologies, data streaming, queuing systems, and different data repositories
  • Experience with some programming languages and willingness/ability to learn.
  • Good grasp of SQL language (Oracle, SQL)
  • Experience with Version Control System (VCS) tools such as GIT
  • Good Understanding of AWS infrastructure (S3 / IAM / KMS / EC2 / Networking [VPC/Route53])
  • Proven Understanding with On-Prem & Cloud deployments (Private Cloud / AWS / Docker/ Kubernetes)
  • Solid comprehension of Agile project management

Preferred Qualifications:

  • Knowledge of CMS and Healthcare experience is a plus

How to Apply:  send resume and contact information to Nisa Peake, Sourcing Specialist, at

The S3 Difference:

The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to:

  • Set the bar high for what a company should do
  • Create jobs
  • Offer people an opportunity to succeed and change their station in life
  • Improve the communities where we live and work through volunteering and charitable giving

As an S3 employee, you’re eligible for a full benefits package that may include:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan
  • Vacation Package
  • Life & Disability Insurance Plans
  • Flexible Spending Accounts
  • Tuition Reimbursement

Job ID: JOB-207034
Publish Date: 14 Sep 2022

Tagged as: Production Support Analyst