Process Manager


Strategic Staffing Solutions


Strategic Staffing Solutions is currently looking for a Process Manager for a contract opportunity with one of our largest clients!

Job Title: Process Manager

Location(s): 100% REMOTE

Role Type: W2 ONLY

Contract Length: 12 months with the potential for extension/conversion.

How to Apply: send resume and contact information to Corey Rennie, Sourcing Specialist, at

Job Description/Responsibilities:

  • Provide oversight around new and existing processes, maintaining and improving ITSM process management policies in alignment with the ITIL framework
  • Conduct audits of Incidents, Changes, Problem tickets to ensure proper processes were followed
  • Develop reports of process performance and compliance and present/deliver to various levels of management
  • Document requirements as needed for process improvement initiatives and/or application enhancements
  • Participate in recurring and adhoc ITSM meetings (Change Advisory Board, Problem Advisory Board, Major Incident Reviews)
  • Provide guidance and training to support adoption of key ITSM processes (Incident, Problem, Change, etc)
  • Maintenance of existing and creation of new documentation pertaining to ITSM processes and guidelines
  • Plan and/or lead specific projects or initiatives related to ITSM processes
  • Identify process efficiencies and improvements for existing processes or tool improvements to support the process
  • Ability to work under pressure and be highly pro-active in prioritizing issues and driving continuous improvement across the organization
  • Support other duties assigned by manager

Required Qualifications/Experiences:

  • Bachelor’s degree preferred
  • 5+ years minimum of experience in service management, service delivery, and/or process management
  • Excellent communication (oral and written) skills; the ability to listen effectively, react appropriately to feedback and communicate to all levels of management
  • Knowledge of best practice methodologies and techniques to improve business and technical operations
  • In-depth experience using Microsoft PowerPoint, Word, Visio and Excel
  • Experience with service management applications/platforms (esp. ServiceNow)
  • ITIL Foundations certificate required
  • ITSM working knowledge
  • Experience using the ServiceNow platform preferred

The S3 Difference

The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities.  The four pillars of our company are to:

  • Set the bar high for what a company should do
  • Create jobs
  • Offer people an opportunity to succeed and change their station in life
  • Improve the communities where we live and work through volunteering and charitable giving

As an S3 employee, you’re eligible for a full benefits package that may include:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan
  • Vacation Package
  • Life & Disability Insurance Plans
  • Flexible Spending Accounts
  • Tuition Reimbursement

Job ID: JOB-203713
Publish Date: 29 Jun 2022

Tagged as: Process Manager