Admin - Clerical

People Care Advisor


Strategic Staffing Solutions

Job Title: People Care Advisor (216672)

Location(s): Houston, TX (On- Site Required)

Duration: 24 Months

S3 supports and adheres to customer COVID-19 vaccination policies, which may include the disclosure of vaccination status.

This is a Contract Opportunity with our company that MUST be worked on a W2 ONLY, NO C2C eligibility for this position.

To apply: Please email your resume inWord FormattoPaola Martinez at: PMartinez@strategicstaff.comand Reference Job Order #:216672

Job Description / Duties: First point of contact for employees, line managers and people advisors. Supporting full employee life cycle query resolution via live channels e.g. chat and case management.

Examples queries include:

o Life event queries (how to, when, where)

o Time and attendance queries (how to, what type, when)

o Reward, performance, and compensation queries

o Coaching line managers through employee relations queries

o Providing exit guidance

  • Use our operating framework and service enabling technologies to manage queries.

o Create, update, triage and/or resolve cases according to our services commitment

o Follow defined problem and incident management processes, escalate where necessary

o Proactively seek advice on unclear processes and suggest solutions to problems

o Evaluate high risk cases/trends and deliver regular updates to leads

o Execute in-scope transactions in people and culture applications

  • Support basic people and culture system(s) navigation

o Promote the use of self-service

o Diagnose individual system queries and seek resolution

o Perform initial investigation for technical issues and triage them to the centralized application support team

  • Support proactive project activities

o Support new joiners, movers, and leavers by providing enhanced care services

o Identify and execute continuous improvements opportunities

o Support knowledge creation and maintenance

o Support global change and implementation projects

o Support cyclical people and culture activities

Technical Capability

  • HR generalist/practitioner or related/equivalent experience
  • Problem solving skills demonstrated through experience in case management
  • Numeracy & analytical thinking – able to quickly and effectively analyze data to provide business insights
  • Risk Management – able to manage ER/IR cases responsibly, identifying, pre-empting and mitigating risk

Business Capability

  • Customer focus – Puts the customer at the heart of decision making
  • Solution focus – applies judgement and common sense and seeks to identify solutions which will add value
  • Business acumen – ability to manage the needs of our colleagues in the context of business strategy. Keeps up to date with internal and external context, seeks to understand the relationship between their activity and the business strategy

Leadership & EQ Capability

  • Acts with integrity – demonstrating values and behaviors.
  • Inclusion and working together – proactively builds and maintains inclusive relationships with a diverse set of stakeholders.
  • Group mind set -remembers to look beyond individual performance to consider the bigger picture and the team perspective.
  • Calm under pressure and able to work in ambiguous environments.
  • Demonstrates curiosity, resilience and openness to new experiences.

Desirable Criteria:

  • Foundational knowledge of CRM tools
  • Foundational knowledge of Microsoft 365
  • Foundational knowledge of Workday or other HR data management system

Strategic Staffing Solutions (S3) prides itself on being an international IT Staffing and Solutions Company. Over 30 years’ experience recruiting and managing exceptional IT and Business consultants for customers in the Financial, Energy, Public Sector and Retail Distribution industries. A privately held, financially strong, woman-owned company, S3 is a full-service IT firm, with 24 major market locations in the U.S!

Job ID: JOB-216672
Publish Date: 17 Jan 2023

Tagged as: People Care Advisor