Job Title: PC Support II

Location: Kansas City, KS

Role Type: W2 Only

Contract Length: 12 Months w/ Possible Extension

Job Description/Responsibilities:

Working knowledge of desktop operating and networking systems.
Other competencies as required by specific assignments may include knowledge of audio-visual systems, ruggedized laptops, virus kiosks and other equipment.
Communicates effectively with all levels of employees, both technical and non-technical.
Manages time effectively while assuring attention to details.
Finishes tasks accurately, completely and in a timely manner.
Works effectively in a team environment.
Makes sound decisions with general guidance.
Other competencies as required by specific assignments may include knowledge of audio-visual systems, ruggedized laptops, virus kiosks and other equipment.

Required Qualifications/Experience:

Working knowledge of Windows 7, Windows 10, Microsoft Office, and Office 365 is required. Understanding of DNS and active directory (what it does and how it works).
Must be familiar with maintaining laptop and PC hardware in addition to laser printer technology.
Experience with SCCM, Citrix, Virtual Desktop, and other Operating Systems is preferred.
Mobile Data experience…troubleshooting vehicle batteries, fuses, and power supplies with a voltmeter.
Need to have an understating of IEMI, APN, and Secure Tunnel and familiar with how a SIM works.
Must be able to troubleshoot GPS, Network Connectivity, and Power issues.
Have knowledge of wiring a 4G LTE High Gain Antenna/GPS and 4G LTE Amp
Educated with Windows 10 support skills
Experience providing level II support in an enterprise/corporate environment (no less than 3 years)
Prior customer service experience including face to face and via phone.
Must have a good understanding of technical issues and be able to relay the issue to the user in a non-technical dialogue.
Prior experience encrypting hard disk drive (Not mandatory, nice to have, please include # of years’ experience)

Education/Experience:

Associate degree in a computer science-related field and 2 years desktop operating and networking systems OR
4 years recent experience in desktop operating and networking systems

Job ID: JOB-222764
Publish Date: 24 May 2023

Tagged as: PC Support II