Financial Services/Banking/Insurance

Operations – Quality Assurance Administrator


Strategic Staffing Solutions

Title: Quality Assurance Administrator

Location: Des Moines, IA/Charlotte, NC

Duration: Contract (6 Months)

Targeted Start Date: 07/08/2022

This is a Contract Opportunity with our company that MUST be worked on a W2 ONLY, NO C2C eligibility for this position.

To Apply: Please email your resume in Word Format to Rene May at: and Reference Job Order #: 203029 or Click the Apply Button.

Job Description / Duties:

  • Monitor and evaluate the quality of inbound or outbound customer calls. Document quality issues and performance measures for management review.
  • Oversee a group of service monitors.
  • Provide information and assists in the feedback and formal education process of other staff.
  • Work closely with both internal and external customers to meet their service needs.
  • Act as a subject matter expertise. Provide information and assist in the feedback and education to staff.

Required Qualifications:

  • Quality Assurance Call Monitoring Testing
  • Require basic knowledge of Excel
  • QA experience for call center and/or call center experience needed


Strategic Staffing Solutions (S3) is an international, woman-owned, over $300 million IT and business services corporation based in Detroit. S3 provides staff augmentation, direct hire recruiting, workforce programs, and outsourced solutions with global industry expertise in energy/utility, healthcare services, insurance, communications, and financial services. It has over 3,600 direct consultants in 49 out of 50 states in the U.S. and 15 countries including Europe and the Americas.

  • With a composite average annual growth rate of 19%, S3 is fiscally sound and debt free.
  • S3 has had $3.3 Billion in sales since its inception with $1.2 billion of those sales occurring in the last 5 years.
  • S3 is ranked as the sixth largest diversity staffing firm in the U.S. by Staffing Industry Analysts (SIA) and 16th among the largest IT staffing firm in the U.S. by Staffing Industry Report.
  • It is the only company that is a certified Charter Partner to SIA.
  • With 59% of its 3,600 team members claiming military spouse, or military dependent status, S3 has been designated as a Military Friendly and Military Spouse Friendly employer since 2014.
  • S3 is a certified women-owned business enterprise (WBE) and an active member of WBENC.
  • S3 is ranked among the top 25 woman-owned businesses in the nation by Women’s Enterprise USA Magazine.
  • S3 has given more than $2 million through sponsorships and donations every year since 2011.

Strategic Staffing Solutions is an Equal Opportunity Employer

Job ID: JOB-203029
Publish Date: 08 Jun 2022

Tagged as: Operations - Quality Assurance Administrator