Financial Services/Banking/Insurance

Operations – Associate Customer Service Representative

Contract

Strategic Staffing Solutions

Title: Customer Service Representative

Location: Des Moines, IA

Duration: Contract (3 Months)

Targeted Start Date: 04/04/2022

This is a Contract Opportunity with our company that MUST be worked on a W2 ONLY, NO C2C eligibility for this position.

Job Description / Duties:

  • Support customers with inquiries on financial products and services.
  • Identify ways to improve customer experience within established procedures.
  • Perform routine customer support tasks by responding to and resolving customer inquiries and complaints.
  • Receive direction from customer service supervisor.
  • Escalate questions and issues to more experienced representatives.
  • Interact with immediate customer service team as well as internal and external customers on incoming questions and concerns.

Required Qualifications:

  • 6+ Months of Customer Service
  • 6+ Months of Financial Service
  • 6+ Months in Contact Center

$$ WE OFFER A REFERRAL FEE FOR ANYONE REFERRED & HIRED WITH S3! $$

Strategic Staffing Solutions (S3) is an international, woman-owned, over $300 million IT and business services corporation based in Detroit. S3 provides staff augmentation, direct hire recruiting, workforce programs, and outsourced solutions with global industry expertise in energy/utility, healthcare services, insurance, communications, and financial services. It has over 3,600 direct consultants in 49 out of 50 states in the U.S. and 15 countries including Europe and the Americas.

  • With a composite average annual growth rate of 19%, S3 is fiscally sound and debt free.
  • S3 has had $3.3 Billion in sales since its inception with $1.2 billion of those sales occurring in the last 5 years.
  • S3 is ranked as the sixth largest diversity staffing firm in the U.S. by Staffing Industry Analysts (SIA) and 16th among the largest IT staffing firm in the U.S. by Staffing Industry Report.
  • It is the only company that is a certified Charter Partner to SIA.
  • With 59% of its 3,600 team members claiming veteran, military spouse, or military dependent status, S3 has been designated as a Military Friendly and Military Spouse Friendly employer since 2014.
  • S3 is a certified women-owned business enterprise (WBE) and an active member of WBENC.
  • S3 is ranked among the top 25 woman-owned businesses in the nation by Women’s Enterprise USA Magazine.
  • S3 has given more than $2 million through sponsorships and donations every year since 2011.

Strategic Staffing Solutions is an Equal Opportunity Employer

Job ID: JOB-196541
Publish Date: 10 Mar 2022

Tagged as: Operations - Associate Customer Service Representative