Financial Services/Banking/Insurance

Operations – Account Resolution Representative

Contract

Strategic Staffing Solutions

Title: Account Resolution Representative

Location: Des Moines, IA

Duration: Contract (6 Months)

Targeted Start Date: 08/29/2022

This is a Contract Opportunity with our company that MUST be worked on a W2 ONLY, NO C2C eligibility for this position.

To Apply: Please email your resume in Word Format to Rene May at: rmay@strategicstaff.com and Reference Job Order #: 205303 or Click the Apply Button.

Job Description / Duties:

  • Support Account Resolution functional area as an experienced Account Resolution Specialist by utilizing advanced knowledge of company products, services, policies, procedures, account resolution systems, and apply this knowledge when communicating with delinquent customers.
  • Seek ways to improve quality of customer experience while working on collecting and negotiating terms of repayment on specialized outstanding account balances.
  • Perform moderately complex customer support tasks when evaluating customers situation to provide relevant solutions.
  • Refer more complex issues to a more experienced Account Resolution Specialist.
  • Receive direction from supervisors and escalate non-routine questions to more experienced Account Resolution individuals.
  • Interact with immediate team and Account Resolution functional area on wider range of information, as well as internal and external customers.

Required Qualifications:

  • Ability to manage to production goals, deadlines, and various metrics
  • Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
  • Ability to negotiate, influence, and collaborate to build successful relationships
  • Ability to work effectively in a team environment
  • Ability to work effectively in structured but flexible, adaptable, and changing, call center environment
  • Customer service focus with the ability to listen to customer needs and recommend solutions
  • Excellent verbal, written, and interpersonal communication skills
  • Good analytical skills with high attention to detail and accuracy
  • Intermediate Microsoft Office skills
  • Solid conflict management and decision-making skills
  • Strong telephone etiquette skills

$$ WE OFFER A REFERRAL FEE FOR ANYONE REFERRED & HIRED WITH S3! $$

Strategic Staffing Solutions (S3) is an international, woman-owned, over $300 million IT and business services corporation based in Detroit. S3 provides staff augmentation, direct hire recruiting, workforce programs, and outsourced solutions with global industry expertise in energy/utility, healthcare services, insurance, communications, and financial services. It has over 3,600 direct consultants in 49 out of 50 states in the U.S. and 15 countries including Europe and the Americas.

  • With a composite average annual growth rate of 19%, S3 is fiscally sound and debt free.
  • S3 has had $3.3 Billion in sales since its inception with $1.2 billion of those sales occurring in the last 5 years.
  • S3 is ranked as the sixth largest diversity staffing firm in the U.S. by Staffing Industry Analysts (SIA) and 16th among the largest IT staffing firm in the U.S. by Staffing Industry Report.
  • It is the only company that is a certified Charter Partner to SIA.
  • With 59% of its 3,600 team members claiming military spouse, or military dependent status, S3 has been designated as a Military Friendly and Military Spouse Friendly employer since 2014.
  • S3 is a certified women-owned business enterprise (WBE) and an active member of WBENC.
  • S3 is ranked among the top 25 woman-owned businesses in the nation by Women’s Enterprise USA Magazine.
  • S3 has given more than $2 million through sponsorships and donations every year since 2011.

Strategic Staffing Solutions is an Equal Opportunity Employer

Job ID: JOB-205303
Publish Date: 05 Aug 2022

Tagged as: Operations - Account Resolution Representative