Customer Service

Member Debt Representative


Strategic Staffing Solutions


About Us: Changing lives, one position at a time

Strategic Staffing Solutions (S3) prides itself on being an international IT Staffing and Solutions Company. Over 30 years experience recruiting and managing exceptional IT and Business consultants for customers in the Financial, Energy, Public Sector and Retail Distribution industries. A privately held, financially strong, woman-owned company, S3 is a full-service IT firm, with 24 major market locations in the U.S!

Title: Member Debt Representative (Part Time)

Location: San Antonio, TX (REMOTE to Start)

Shift: M-F 9:30 to 2:30 CST -OR- M-F 10:00-3:00

This is a Contract Opportunity with our company that MUST be worked on a W2 ONLY, NO C2C eligibility for this position

Job Description / Duties:

  • The Member Debt Representative is responsible for understanding member’s needs and delivering intelligent personalized solutions and education that will improve their overall financial security.
  • Communicating with members, non-members and/or external third parties to collect and resolve delinquent accounts.
  • Uses established procedures and job experience to carry out and resolve moderately complex to complex work assignments and conducts member research as necessary.
  • Contacts members in all stages of delinquency and across all product lines through automated and manual outbound dialing; receives inbound collections and general servicing calls.
  • Under limited supervision, performs individual member needs assessment to quickly determine the member’s reason for delinquency and provide customized solutions and advice to improve their financial security.
  • Negotiates mutually satisfactory payment arrangements.
  • Actively uses and educates members on the debt analyzer and money manager tools.
  • Completes required account verification, account maintenance, and documents all contact and collection attempts.
  • Utilizes extensive skip tracing tactics such, Lexis/Nexis, Accurint and ordering door-knocks to locate members’ addresses and phone numbers.
  • Follows the Fair Credit Reporting Act (FCRA) and all other applicable local, state and national laws and regulation surrounding the collection industry.
  • Measures of Performance for this position will be measured through a standard performance appraisal instrument on a mid-year and annual basis.

Required Qualifications:

  • 1 year collections/customer contact/sales or financial advice experience.
  • 1 year inbound call center experience; servicing customers/members.
  • 1 year collections in support of consumer/home equity loans, credit cards and/or checking/savings accounts.
  • High School Diploma or GED equivalent required.
  • Preferred Education Bachelor’s.
  • Effective communication and problem-solving skills
  • Microsoft Office products Using PC and associated hardware
  • Ability to communicate and accept training/coaching remotely using technology (e.g. Slack, email, etc)

TO APPLY: Please email your resume in Word Format to Michael Gutierrez at: and Reference Job Order #: 191428 or Click the Apply Button.


Strategic Staffing Solutions (S3) is an international, woman-owned, over $300 million IT and business services corporation based in Detroit. S3 provides staff augmentation, direct hire recruiting, workforce programs, and outsourced solutions with global industry expertise in energy/utility, healthcare services, insurance, communications, and financial services. It has over 3,600 direct consultants in 49 out of 50 states in the U.S. and 15 countries including Europe and the Americas.

  • With a composite average annual growth rate of 19%, S3 is fiscally sound and debt free.
  • S3 has had $3.3 Billion in sales since its inception with $1.2 billion of those sales occurring in the last 5 years.
  • S3 is ranked as the sixth largest diversity staffing firm in the U.S. by Staffing Industry Analysts (SIA) and 16th among the largest IT staffing firm in the U.S. by Staffing Industry Report.
  • It is the only company that is a certified Charter Partner to SIA.
  • With 59% of its 3,600 team members claiming veteran, military spouse, or military dependent status, S3 has been designated as a Military Friendly and Military Spouse Friendly employer since 2014.
  • S3 is a certified women-owned business enterprise (WBE) and an active member of WBENC.
  • S3 is ranked among the top 25 woman-owned businesses in the nation by Womens Enterprise USA Magazine.
  • S3 has given more than $2 million through sponsorships and donations every year since 2011.

Strategic Staffing Solutions is an Equal Opportunity Employer

Job ID: JOB-191428
Publish Date: 02 Feb 2022

Tagged as: Member Debt Representative