Member Debt Representative


Strategic Staffing Solutions

Job Title: Member Debt Representative (219383)

Location(s): 100% REMOTE 

Duration:6 Month contract (with $600 retention bonus AFTER 4 months of working)

S3 supports and adheres to customer COVID-19 vaccination policies, which may include the disclosure of vaccination status.

This is a Contract Opportunity with our company that MUST be worked on a W2 ONLY, NO C2C eligibility for this position.

To apply: Please email your resume inWord FormattoPaola Martinez at: PMartinez@strategicstaff.comand Reference Job Order #:219383

Job Description / Duties: The Member Debt Representative is responsible for understanding member’s needs and delivering intelligent personalized solutions and education that will improve their overall financial security. Payment arrangements may be negotiated to minimize loss to the organization. In addition, this role protects the financial interests of the company by communicating with members, non-members and/or external third parties to collect and resolve delinquent accounts. Accounts are handled and worked in accordance with operational standards; follows the Fair Debt Collection Protection Act (FDCPA) and all local, state and federal laws pertaining to loan verification and collection.

This position is an individual contributor role and directly reports to leadership roles within the organization.

Work Conditions:

  • This position resides in a General Office environment.
  • Ability to work non-standard hours. Work schedules may vary between the hours of 7:00 a.m. to 6:00 p.m. (should be 7am-630pm cst) Monday through Thursday, and (7am -5pm cst) Friday
  • Overtime may be required as necessary.
  • Travel is not required.
  • Measures of Performance
  • Performance for this position will be measured through a standard performance appraisal instrument on a mid-year and annual basis. Additionally, this position will have set goals, projects and metrics associated with the role that will be measured as part of the performance evaluation process.
  • Equipment


  1. Uses established procedures and job experience to carry out and resolve moderately complex to complex work assignments and conducts member research as necessary.
  2. Serves as a resource to less experienced team members.
  3. Contacts members in all stages of delinquency and across all of the company’s product lines through automated and manual outbound dialing; receives inbound collections and general servicing calls.
  4. Under limited supervision, performs individual member needs assessment to quickly determine the member’s reason for delinquency and provide customized solutions and advice to improve their financial security. Negotiates mutually satisfactory payment arrangements.
  5. Actively uses and educates members on the debt analyzer and money manager tools on online.
  6. Completes required account verification, account maintenance, and documents all contact and collection attempts.
  7. Utilizes extensive skip tracing tactics such, Lexis/Nexis, Accurint and ordering door-knocks to locate members’ addresses and phone numbers.
  8. Follows the Fair Credit Reporting Act (FCRA) and all other applicable local, state and national laws and regulation surrounding the collection industry.

Required Qualifications:

  • One year collections customer contact/sales OR Six months of recent collections experience (within 12 months of application date)
  • Must come from a Banking and Collections background
  • Must have Charge Off experience
  • Bankruptcy, or estate (deceased assets) Experience


Strategic Staffing Solutions (S3) prides itself on being an international IT Staffing and Solutions Company. Over 30 years’ experience recruiting and managing exceptional IT and Business consultants for customers in the Financial, Energy, Public Sector and Retail Distribution industries. A privately held, financially strong, woman-owned company, S3 is a full-service IT firm, with 24 major market locations in the U.S!

Job ID: JOB-219383
Publish Date: 14 Feb 2023

Tagged as: Member Debt Representative