Strategic Staffing Solutions
Job Title: Lead Systems Operations Engineer – Hiring FAST!
Location(s): Charlotte/Concord/Gastonia, NC | Dallas/Fort Worth/Arlington, TX | St. Paul/Minneapolis, MN | New York, NY | Newark, NJ | Phoenix/Mesa/Chandler, AZ
Setting: Hybrid
Pay Rate: $62-66/HR on W2
Duration: 12+ months
Responsibilities:
- Execute incident, problem, change and release management across a wide range of applications and technologies.
- Drive remediation activities, run incident bridges, and provide status on active issues
- Drive root cause identification and preventative actions
- Communicate effectively (both verbal and written) with application development teams, business partners, end users, and direct leadership
- Work with vendors and vendor products to troubleshoot issues.
- Identify gaps and single points of failure in current technology process or design.
- Create, Update, and maintain all aspects application specific troubleshooting documentations and runbooks along with training/knowledge transfer to other team members
Required Qualifications:
- Work experience: 1-3 years as an IT Application Analyst or equivalent.
- Business Requirements analysis, experience with Service Now or similar ticketing system. Service Now experience is highly preferred.
- 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.
- Experience supporting an enterprise-level environment.
- 5+ years of application production support experience.
- 3+ years of SQL experience
- Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
- Ability to manage initiatives involving process improvements.
- Ability to self-organize with strong time management skills.
- Knowledge of ITIL framework including ITSM – Incident, Change and Problem management.
Job ID: JOB-220894
Publish Date: 06 Mar 2023